Crawford mpany : Employee spotlight - Brad Cox

Brad Cox's extensive experience in the Transportation industry began when he joined Crawford in 2000, after handling claims for a National Railway for 18 Years. He has transitioned from various roles to Senior General Adjuster and currently holds the position of National Transportation Industry Leader and Manager Transportation & Marine, Ontario.

Despite Brad's role expanding to managing the Transportation (TTEC) Branch, he continues to enjoy handling new files and resolving issues with clients.

'Like most of us, my week is busy and there is never a dull moment. I enjoy the variety of claims, issues and the people that I deal with every day,' he said.

Brad's time is also spent managing the Branch which involves reviewing performance management reports, and assisting when needed in the Triage of new files.

'We are constantly trying to grow the business so always looking for new opportunities which leads to presenting our service line to clients including increasing our common interests with our U.S Offices on cross-border Transportation losses.'

The most memorable claim in fulfilling Crawford's mission of restoring and enhancing lives, businesses and communities, involved a tragic collision between a vehicle and train. The accident led to the derailment of the train which was carrying Dangerous Commodities.

'The Town was shut down and Crawford set up a Claims centre to deal with the residents and Businesses who were displaced and reimbursed them for their Lodging and Meal and Wage loss expenses' he said.

Brad takes pride in the fact that he's provided continuous dependable service to clients and claimants to meet their expectations and make their claims experience as best as it can be in the circumstances.

Having worked with some great leaders and mentors is one of many reasons Brad enjoys working for Crawford. He's also enjoyed the teamwork both at the branch level with the Transportation & Marine staff and at the management level with everyone sharing the same vision.

Brad appreciates the ongoing collaboration amongst his staff and the leaders. His team quickly adapted to working from home and they established a weekly virtual meeting where they are able to 'see each other' and share their ideas.

'Lots of great ideas being shared amongst the Staff and our Leaders as well as new programs and platforms being rolled up to keep up with, and try to stay ahead of our competition from an IT and virtual standpoint', he said..

'We have an 'open door' policy and never a day goes by without having calls with one or more staff to discuss claims or staff issues.'

With COVID-19 increasing the number of claims being handled virtually, Brad is confident that the industry will continue to digitize throughout the years. He believes Desk Adjusting will become more prominent and that the Transportation sector we will likely start to see autonomous vehicles including Commercial Tractor-Trailers operating on our Highways in the not too distant future.

'Adjusters will need to become adaptable and knowledgeable on the handling of these types of losses,' he said.