Best Usage of AI/ML, IOT and Data Science in DevSecOps and SRE - Inhouse

DENVER, September 30, 2021 -CSG® (NASDAQ: CSGS) today announced the company was recognized by Asia's largest DevSecOps conference, DevOps India Summit, as the winner for the best usage of AI/ML, IOT and Data Science in DevSecOps and SRE - Inhouse. DevOps India Summit Awards 2021 is the first global award on DevOps and SRE recognizing the excellence in the areas of DevOps, DevSecOps, SRE and use of AI/ML, IoT and Data Science in improving DevOps, DevSecOps and SRE area.

During the event, CSG presented its very own, "Machine Learning based Resolution Optimizer", an internal asset designed and developed to support service delivery and operations. The Resolution Optimizer reduced the average service request resolution time, serving as a catalyst for faster, more accurate resolution of service requests raised by end-customers and leading to enhanced customer satisfaction. Additionally, system administrators benefited from greater efficiencies to increase productivity and handle more service requests, further reducing time to resolution for customers.

"At CSG, we empower our employees to be drivers of growth by providing our teams with the tools to develop, learn, and innovate. With our Resolution Optimizer, we created a solution to optimize efficiencies and increase customer satisfaction, especially with time sensitive projects," said Scott Prugh, CSG's chief technology officer. "This recognition is a testament to the innovation and determination of the entire team, which stems for our mission to be bold, to be customer obsessed and to deliver results to our customers."

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About CSG

CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For nearly 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy with future-ready solutions that drive exceptional customer experiences. With 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.To learn more, visit us at csgi.com and connect with us on LinkedIn and Twitter.

Contacts:

Jordy Spitale
+1 (504) 615-8820
[email protected]

John Rea
Investor Relations
+1 (210) 687-4409
[email protected]



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CSG Systems International Inc. published this content on 30 September 2021 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 30 September 2021 13:11:05 UTC.