CTT Correios de Portugal S A : informs about Integrated Report 2022 to be submitted to the 2023 Annual General Meeting Non-ESEF version

INTEGRATED REPORT 2022

Table of Contents

1.	INTRODUCTION TO CTT	6
	1.1	Statement of the Chairman of the Board of Directors	7
	1.2	Statement of the CEO	9
	1.3	Explanation of the nature of the Integrated Report	13
	1.4	Key figures	15
	1.5	External awards and distinctions	18
	1.6	How we are organized	21
2.	STRATEGIC BACKGROUND	24
	2.1	Economic, Sectoral and Regulatory Environment	25
	2.2	Strategic lines	39
	2.3	Sustainable Development Goals	42
3.	CTT BUSINESS UNITS	48
	3.1	Mail	49
	3.2	Express & Parcels	56
	3.3	Banco CTT	58
	3.4	Financial Services	59
	3.5	Future Perspectives	60
4.	PERFORMANCE AND ESG COMMITMENTS	63
	4.1	ESG Commitments and Sustainable Development Goals	64
	4.2	Economic and Financial Performance	71
	4.3	Innovation	78
	4.4	Decarbonisation towards Net Zero	89
	4.5	People Engagement	106
	4.6	Community Engagement	124
	4.7	Taxonomy	139
5.	CORPORATE GOVERNANCE	147
6.	PROPOSAL FOR THE APPROPRIATION OF RESULTS	249
7.	CONSOLIDATED AND INDIVIDUAL FINANCIAL STATEMENTS	252
8.	DECLARATION OF CONFORMITY	460

9. REPORTS - AUDIT REPORT, REPORT AND OPINION OF THE AUDIT COMMITTEE

	AND INDEPENDENT LIMITED ASSURANCE REPORT	464
10.	INVESTOR SUPPORT	488
11.	WEBSITE	491
ANNEX I - CURRICULA	493
ANNEX II - MANAGEMENT TRANSACTIONS OF CTT SHARES	524
ANNEX III - ESG INDICATORS	547
ANNEX IV - GRI INDEX	555
CONTACTS	568

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