In today´s increasingly complex digital landscape, successful innovation leaders are leveraging IT service providers to offload IT support capacities to focus more on innovation and strategic initiatives.
According to a study done by Forrester Consulting, commissioned by Dell Technologies Services¹, 59% of the leaders interviewed reported that partnering with the correct IT service providers enables them to free their IT staff from common administration tasks and focus on delivering innovation and delivery the company vision.
With this in mind, Dell Technologies constantly develops technology that helps customers to achieve their goals with a heavy focus on automation and leveraging of AI and data sciences to ensure a continuous and unified connectivity solution.
Dell Secure Connect Gateway delivers a connectivity solution that removes the guesswork on issue prevention actions. It provides a secure, two-way connection between the data center environment and Dell Technologies services. It enables monitoring Dell devices across your infrastructure including servers, networking, data protection, data storage and hyper-converge solutions centralized in one single tool.
We provide three options to adopt SCG depending on customer requirements:
As a leading IT service provider, one of Dell Technologies Services areas of focus is ensuring that any IT support services and technologies are not a potential source of security concerns.
We continually focus on minimizing risks on the Dell Technologies products deployed in customer environments by following strict security policies and procedures, for SCG we implement this by:
* Utilizing only telemetry and event data from active systems.
* Encrypting system state data for transport via the internet over HTTPS using the Transport Layer Security (TLS) protocol.
* Dell's authorized technical support engineers use multi-factor authentication to remotely access and resolve issues on connected systems.
* We process, store and use telemetry and event data at our locations using industry-leading security practices.
Because our technology continuously monitors the customer environment the time to resolve, any issues are reduced by automating service request creation and hardware log collection.
By also leveraging the periodic log collections feature, the Service Account Manager (SAM) can provide, a monthly proactive assessment of the environment's current health and proactive recommendations to ensure maximum uptime for critical data center infrastructure, all as part of the ProSupport Plus delivery.
In my personal experience over the years with Dell SupportAssist and now Secure Connect Gateway, you should not have to spend time doing tasks that can be automated. This aligns perfectly with the ongoing overall digital transformation efforts and helps IT Teams to focus more on innovation.
These periodic log captures also enable delivering system maintenance service, which ensures all systems' code, firmware, BIOS and relevant security fixes stay current.
For more information about the Secure Connect Gateway or Dell ProSupport Plus service, please contact a Service Account Manager or Secure Connect Gateway Product Support.
¹ Source: "The Role of IT Services Providers Expands to Strategic Collaboration", a commissioned study conducted by Forrester Consulting on behalf of Dell Technologies, April 2021