BONN (dpa-AFX) - Anyone who gets a much poorer data connection on their cell phone than contractually agreed should have to pay less in future. A corresponding legal entitlement has been in place since 2021, but a concrete definition of poor performance has so far been lacking. The Federal Network Agency has now made a proposal on this, as announced in Bonn on Wednesday. The aim is to strengthen the position of consumers vis-à-vis their providers. "With the planned measurement tool, consumers will be able to check and prove whether the quality in mobile communications corresponds to what was agreed in the contract," said the head of the Federal Network Agency, Klaus Müller.

Telecommunications providers must specify an estimated maximum value for data transmission in their mobile phone tariffs. If a cell phone user in a rural area receives less than 10 percent of this value, he will in future be entitled to a reduction - he will have to clarify the exact amount with his provider and, if necessary, take the matter to court.

In areas with a medium population density, the threshold is 15 percent and in areas with a high population density, 25 percent. However, cell phone users must take 30 measurements on five different days to prove their legal entitlement

- The effort involved is therefore quite high.

Market participants and consumer advocates can now comment on the Network Agency's proposal. It is still unclear when the regulations will be finalized and when the necessary measurement tool will be available. This is already available in the fixed network at breitbandmessung.de./wdw/DP/zb