Hearing Australia Launches Systems Modernization Program to Make it Even Easier for Clients to Get Help.
Hearing
Hearing
We've been helping Australians experience the joy of sound for over 70 years and we have over 270,000 clients that we put at the heart of everything we do, says
The Systems Modernization Program will replace Hearing Australia's ageing core ICT systems and business processes over the next 18 months.
We listen to our clients and we're responding to their feedback on how we can improve their experience and service, adds Kim. We want to provide services that are more flexible, customized, innovative and digitally enabled to continue providing the highest standard of care and better outcomes for our clients and the community. We want to make it easier for our people to work together, to be even more engaged and focused on delivering on our purpose - to provide world leading hearing services for the wellbeing of all Australians.
Hearing
DXC demonstrated a clear understanding of the challenges and opportunities facing Hearing Australia, as well as the capability and experience required to successfully implement the scalable
Replacing three ageing systems with an integrated technology platform will bring improvements to client experience and service delivery.
This will streamline business processes across multiple channels for a seamless client experience, while maintaining global best practice, technology and security within the Microsoft eco-system, says
The program is a key enabler for us to better understand our clients and help them at every stage of their hearing journey.
The focus on delivering services when and how clients need them is particularly important in the face of a national pandemic,' adds Mike. 'Hearing Australia has stayed open for its clients and is helping over 10,000 children, adults, pensioners and veterans every week, including through the use of tele-health services. The Systems Modernization Program will make it even easier for these clients to get the help they need.'
About Hearing Australia
For over 70 years, Hearing Australia has been helping Australians rediscover the joy of sound. Its purpose is to provide world leading research and hearing services for the wellbeing of all Australians. Hearing
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