Dynatrace announced that Steve McMahon will join the company as its new chief customer officer effective May 12, 2025. Matthias Dollentz-Scharer plans to retire from the role after over 10 years with the company and will stay on in an advisory capacity through September 30, 2025. McMahon is currently Chief Customer Success Officer at Zscaler, where he leads a team of technical support and professional services experts, account managers, architects, and engineers focused on customer adoption, deployment, and utilization of the full portfolio.
Prior to Zscaler, McMahon ran Customer Success, Operations and served as Chief Information Officer at CrowdStrike. He also held various leadership positions at Splunk, including Chief Information Officer. Before joining Splunk, McMahon spent nearly 15 years at Cisco primarily leading customer-focused teams. He also served in the United States Navy and received a Bachelor of Arts in Economics from Yale University.
