On September 21, 2021, Eargo, Inc. was informed that it is the target of a criminal investigation by the U.S. Department of Justice (the DOJ") related to insurance reimbursement claims the Company has submitted on behalf of its customers covered by federal employee health plans. The Company is cooperating with the investigation. In light of this information, the Company is withdrawing its financial guidance for the fiscal year ending December 31, 2021.