CONSUMER champion Which? yesterday reported Easyjet to the Civil Aviation Authority (CAA) for allegedly mistreating passengers over the last weeks of travel chaos.

Which? accused the low-cost airline of keeping travellers in the dark about their right to either be booked on another company's flight or claim compensation.

"A major overhaul is desperately needed, so the government must give the CAA stronger powers so it can hit operators with heavy fines when necessary," said Which?'s travel editor Rory Boland.

The decision comes a week after the consumer champion accused the likes of Ryanair, British Airways and TUI of breaking consumer law by either "blacklisting" passengers or adopting misleading language on refund policies.

Easyjet said: "We clearly inform customers that if there are no Easyjet alternative flights within 24 hours, they can book flights via an alternative carrier and we'll reimburse them in full or they can choose a full refund."

(c) 2022 City A.M., source Newspaper