EBay : is taking action to protect sellers for shipments to British Columbia

Road closures and damaged railway lines and bridges are affecting all shipping carriers' delivery operations in British Columbia. We are closely monitoring the situation and committed to protecting sellers' shipments that may be impacted by the floods.

For shipments to British Columbia, we will automatically protect your seller performance from being impacted by late shipments, seller cancellation defects, "item not received" cases, eBay Money Back Guarantee cases closed without seller resolution, and related negative or neutral feedback when:

• You upload valid tracking from anintegrated carrierwithin your handling time for your shipped items AND
• Your uploaded tracking shows a carrier Acceptance Scan within 2 days of your handling time.

If you've had an "item not received" case result in eBay refunding the buyer but the shipment has been delivered, you can start an appeal by following these steps:

1. Go to yourSeller Dashboard
2. Expand "Closed without seller resolution"
3. Select "See cases" and find the item in the list
4. Select "See details" and then send us an appeal

For more information about appealing a case, visit ourHelp Hub.

For the latest updates on delivery interruptions in British Columbia, visit these carrier websites:

• Canada Post
• FedEx Canada
• UPS

We will continue to monitor the situation and update you as the situation evolves.

Thank you again for selling on eBay.

The eBay Shipping Team