SUNNYVALE, Calif., April 20, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge platform for customer engagement today announced the release of “Knowledge Management For Dummies, eGain Special Edition”, published by John Wiley & Sons. Available in both e-book and print formats, this first and only book of its kind demystifies knowledge management (KM) in the enterprise and provides tips and best practices for success. Also included are real-world case studies of knowledge-powered value creation at scale.

Per Gartner, KM is the #1 technology that can improve CX (customer experience), EX (employee experience), and operational performance all at once. However, the term means different things to different people, sometimes limiting its potential for business value. This book clarifies what KM really is and how it has evolved with the advance of technologies such as AI and ML. While the book is focused on the customer service and CX use-case, KM can be leveraged across other business functions in the enterprise as well.

Among the contents of the book are:

  • Definition of modern knowledge
  • Making the business case
  • Exploring use-cases
  • Succeeding with KM
  • Selecting the technology and solution partner

“Looking at our client success, we are not surprised by the assessment of the power of KM by industry analysts,” said Ashu Roy, eGain CEO. “This booklet goes beyond theory and illustrates how to achieve that success with a proven technology and best-practice recipe.”

More Information

  • Knowledge Management For Dummies, eGain Special Edition e-book: https://www.egain.com/knowledge-management-for-dummies/
  • Related links
    • eGain Knowledge Hub: https://www.egain.com/products/knowledge-hub/
    • eGain Innovation in 30 Days™: https://www.egain.com/risk-free-trial-customer-engagement-software/
  • Print edition
    • Available at industry trade shows

About Wiley
Wiley is one of the world’s largest publishers and a global leader in scientific research and career-connected education. Founded in 1807, Wiley enables discovery, powers education, and shapes workforces. Through its industry-leading content, digital platforms, and knowledge networks, the company delivers on its timeless mission to unlock human potential. Visit us at Wiley.com. Follow us on Facebook, Twitter, LinkedIn and Instagram.

About eGain
eGain Knowledge Hub automates and orchestrates customer engagement across touch points. Powered by AI and analytics, our secure cloud solution delivers personalized digital-first experiences, quick business value, and easy innovation. Visit www.eGain.com for more info.

Media Contact
Michael Messner
408 636 4514
press@egain.com

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.