14 January 2022 - Elop's AI business unit, Simplifai has secured its market breakthrough inthe Philippines , signing upConverge ICT Solutions Inc Converge ICT Solutions Inc. (Converge ICT) is the fastest growing fiber internet and other digital consumer-centric services provider inthe Philippines . It operates fiber optic broadband networks, Internet Protocol television, cable television and cable Internet in the country. It has 1.58 million FiberX subscribers capturing 54 percent of the fiber-to-home market share inPhilippines . Converge ICT will integrate Simplifai's AI-based solutions as part of its customer service offering. "Simplifai's AI-based solutions are universal, as proven by this contract, which represents the third market breakthrough inAsia during the past twelve months. The others areIndia andSingapore , which similar tothe Philippines , are giant markets," saysBård Myrstad , VP of Simplifai. Simplifai will support Converge ICT's digital transformation project with automation of its enterprise support function. Today the Converge ICT-team receives around 20,000 customer service emails per month. With Simplifai's AI-based Digital Employee solution, these emails can be handled automatically, allowing customer service professionals to spend their time on more demanding tasks. Under the contract, Converge ICT will pay Simplifai an undisclosed monthly fee for utilization of the Digital Employee AI solution. In the subsequent phase, there is an opportunity of implementing Simplifai's Digital Employee solution in the customer support operations of Converge ICT's residential vertical too. "There is a significant growth potential in the contract with Converge ICT, which is highly ambitious with regards to adopting new, customer-centric technology. We are very excited about this agreement and cooperation, and we look forward to explore further possibilities for expansion in this very exiting market" addsBård Myrstad . For further information, please contact: MediaBård Myrstad , VP Simplifai, tel: +47 415 03 263 Øivind Horpestad, Executive Chairman of Elop, tel: +47 910 00 626 InvestorsKim Boman , CFO of Elop, tel: +47 959 63 912 AboutElop AS Elop is a Norwegian technology company that has developed tools and digital solutions to inspect, monitor and manage infrastructure worldwide. Through data-driven and AI-based solutions for inspection and predictive maintenance of concrete infrastructure, Elop's vision is to provide asset owners with solutions that improve safety, extend asset lifetime, minimise total lifecycle cost and environmental footprint. Elop is headquartered inNorway . For more information: www.elop.no About Simplifai Simplifai is Elop's AI business unit. It supports Elop with developing data-driven and AI-based solutions for inspection and monitoring of critical infrastructure. Simplifai operates as a stand-alone business where it develops automation solutions using artificial intelligence to help clients across numerous industry sectors to grow efficiently. For example, Simplifai's Digital Employee solutions can automate labour intensive work process where natural language communication including email, chat or documents are central. This includes customer relations, case handling, HR and accounting. For more information: www.simplifai.ai
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