14 January 2022 - Elop's AI business unit, Simplifai has secured its market
breakthrough in the Philippines, signing up Converge ICT Solutions Inc

Converge ICT Solutions Inc. (Converge ICT) is the fastest growing fiber internet
and other digital consumer-centric services provider in the Philippines. It
operates fiber optic broadband networks, Internet Protocol television, cable
television and cable Internet in the country. It has 1.58 million FiberX
subscribers capturing 54 percent of the fiber-to-home market share in
Philippines. 

Converge ICT will integrate Simplifai's AI-based solutions as part of its
customer service offering.

"Simplifai's AI-based solutions are universal, as proven by this contract, which
represents the third market breakthrough in Asia during the past twelve months.
The others are India and Singapore, which similar to the Philippines, are giant
markets," says Bård Myrstad, VP of Simplifai. 

Simplifai will support Converge ICT's digital transformation project with
automation of its enterprise support function. Today the Converge ICT-team
receives around 20,000 customer service emails per month. With Simplifai's
AI-based Digital Employee solution, these emails can be handled automatically,
allowing customer service professionals to spend their time on more demanding
tasks.

Under the contract, Converge ICT will pay Simplifai an undisclosed monthly fee
for utilization of the Digital Employee AI solution.

In the subsequent phase, there is an opportunity of implementing Simplifai's
Digital Employee solution in the customer support operations of Converge ICT's
residential vertical too. 

"There is a significant growth potential in the contract with Converge ICT,
which is highly ambitious with regards to adopting new, customer-centric
technology. We are very excited about this agreement and cooperation, and we
look forward to explore further possibilities for expansion in this very exiting
market" adds Bård Myrstad.  

For further information, please contact: 

Media 
Bård Myrstad, VP Simplifai, tel: +47 415 03 263 
Øivind Horpestad, Executive Chairman of Elop, tel: +47 910 00 626

Investors 
Kim Boman, CFO of Elop, tel: +47 959 63 912 

About Elop AS 
Elop is a Norwegian technology company that has developed tools and digital
solutions to inspect, monitor and manage infrastructure worldwide. Through
data-driven and AI-based solutions for inspection and predictive maintenance of
concrete infrastructure, Elop's vision is to provide asset owners with solutions
that improve safety, extend asset lifetime, minimise total lifecycle cost and
environmental footprint. Elop is headquartered in Norway. For more information:
www.elop.no 

About Simplifai 
Simplifai is Elop's AI business unit. It supports Elop with developing
data-driven and AI-based solutions for inspection and monitoring of critical
infrastructure. Simplifai operates as a stand-alone business where it develops
automation solutions using artificial intelligence to help clients across
numerous industry sectors to grow efficiently. For example, Simplifai's Digital
Employee solutions can automate labour intensive work process where natural
language communication including email, chat or documents are central. This
includes customer relations, case handling, HR and accounting.  For more
information: www.simplifai.ai

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