Etsy's CEO discusses financial results and the impact of artificial intelligence (AI) on the platform. Investors are looking to understand why Etsy cannot more accurately predict trends through the end of the year. The CEO points out that despite a difficult macroeconomic environment, Etsy has maintained a high number of active users, reaching 91.5 million.

He explains that the market for discretionary products is struggling, but Etsy is managing to remain stable. The platform does not participate in the race for the lowest prices, preferring to focus on its unique differentiation. AI plays a crucial role in helping to organise the 120 million unique items available on Etsy, making it easier for users to navigate.

The CEO mentions that personalisation via AI is key to helping customers find and buy what they are looking for. For example, the recently launched gift mode uses advanced technology to help users find the perfect gifts, which has helped Etsy outperform the market on holidays such as Mother's Day and Father's Day.

Etsy has a long history with machine learning and AI. The CEO points out that Etsy's mission to keep commerce human attracts and retains world-class talent. The majority of sellers on Etsy are individual entrepreneurs, mostly women, working from home.

Compared to other e-commerce sites, Etsy experienced significant growth during the pandemic, with an increase of 250%. Unlike other platforms that lost their gains after the pandemic, Etsy managed to maintain its growth. The CEO concludes that Etsy's unique offering continues to attract customers, even in the face of macroeconomic headwinds, and that the platform remains focused on improving the user experience.

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