The following discussion and analysis of our financial condition and results of operations should be read in conjunction with (i) our condensed consolidated financial statements and related notes appearing elsewhere in this Quarterly Report on Form 10-Q and (ii) our audited consolidated financial statements and the related notes and management's discussion and analysis of financial condition and results of operations for the fiscal year ended December 31, 2021 included in our Annual Report on Form 10-K filed with the Securities and Exchange Commission ("SEC") on February 25, 2022. This Quarterly Report on Form 10-Q contains "forward-looking statements" within the meaning of Section 27A of the Securities Act and Section 21E of the Securities Exchange Act of 1934, as amended (the "Exchange Act"). These statements are often identified by the use of words such as "anticipate," "believe," "can," "continue," "could," "estimate," "expect," "intend," "may," "plan," "project," "seek," "should," "target," "will," "would" or the negative or plural of these words or similar expressions or variations. Such forward-looking statements include, but are not limited to, statements with respect to our outlook; the impact of new accounting standards; our ability to service our debt; our business strategy, including with respect to potential acquisitions; plans and objectives of future operations; the length and severity of the COVID-19 pandemic and its impact on the global economy and our financial results; the success of the 2022 Strategic Realignment; expected expenses, cash charges and cost savings; and our future financial and business performance. The events described in these forward-looking statements are subject to a number of risks, uncertainties, assumptions and other factors that could cause actual results and the timing of certain events to differ materially from future results expressed or implied by the forward-looking statements. Factors that could cause or contribute to such differences include, but are not limited to, those identified herein, our ability to implement and achieve cost savings and the other operational and personnel changes described herein, and those discussed in the section titled "Risk Factors", set forth in Part I, Item 1A of our Annual Report on Form 10-K for the year ended December 31, 2021, Part II, Item 1A of this Quarterly Report on Form 10-Q and in our other SEC filings. You should not rely upon forward-looking statements as predictions of future events. Furthermore, such forward-looking statements speak only as of the date of this report. Except as required by law, we undertake no obligation to update any forward-looking statements to reflect events or circumstances after the date of such statements.

Overview

Everbridge is a global software company that provides enterprise software applications that automate and accelerate organizations' operational response to critical events in order to keep people safe and organizations running. During public safety threats including severe weather conditions, active shooter situations, terrorist attacks or a pandemic, as well as critical business events such as IT outages, cyber-attacks, product recalls or supply-chain interruptions, global customers rely on our Critical Event Management platform to quickly and reliably aggregate and assess threat data, locate people at risk and responders able to assist, automate the execution of pre-defined communications processes and track progress on executing response plans. Our customers use our platform to identify and assess hundreds of different types of threats to their organizations, people, assets or brand. Our solutions enable organizations to deliver intelligent, contextual messages to, and receive verification of delivery from, hundreds of millions of recipients, across multiple communications modalities such as voice, SMS and e-mail, in over 200 countries and territories, in several languages and dialects - all simultaneously. Our Critical Event Management platform is comprised of a comprehensive set of software applications packaged for organizations to address five core use cases, safeguarding: Business Operations, People Resilience, Digital Operations, Smart Security, and Public Safety. Everbridge's individual products, addressing the full spectrum of tasks an organization requires to manage a critical event, include Mass Notification, Safety Connection, IT Alerting, Visual Command Center, Public Warning, Community Engagement, Risk Center, Crisis Management, CareConverge, Control Center, 911 Connect, Travel Risk Management, SnapComms and E911. We believe that our broad suite of integrated, enterprise applications delivered via a single global platform is a significant competitive advantage in the market for Critical Event Management solutions, which we refer to generally as CEM.

Our customer base has grown from 867 customers at the end of 2011 to more than 6,345 customers as of June 30, 2022. We provide our applications to customers of varying sizes, including enterprises, small businesses, non-profit organizations, educational institutions and governmental agencies. Our customers span a wide variety of industries including technology, energy, financial services, healthcare and life sciences, manufacturing, media and entertainment, retail, higher education and professional services.



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We sell all of our critical event management applications on a subscription basis. We generally enter into contracts that range from one to three years in length, with an average contract duration of 1.8 years as of June 30, 2022, and generally bill and collect payment annually in advance. We derive most of our revenue from subscriptions to applications. On average, 95% of the revenue that we recognized in each of the eight most recently completed quarters was generated from contracts entered into in prior quarters or renewals of those contracts; the balance of the revenue that we recognized in each such quarter was generated from contracts entered into with new customers or new contracts, other than renewals, entered into with existing customers in such quarter. We derived approximately 42% of our revenue in 2021 from sales of our Mass Notification application. Our pricing model is based on the number of applications subscribed to and, per application, the number of people, locations and things connected to our platform as well as the volume of communications. We also offer premium services including data feeds for social media, threat intelligence and weather. We generate additional revenue by expanding the number of applications that our customers subscribe to and the number of contacts and devices connected to our platform.

We generated revenue of $103.0 million and $86.6 million for the three months ended June 30, 2022 and 2021, respectively, representing a period-over-period increase of 19%. We generated revenue of $203.4 million and $168.9 million for the six months ended June 30, 2022 and 2021, respectively, representing a period-over-period increase of 20%. We had net losses of $36.2 million and $33.8 million for the three months ended June 30, 2022 and 2021, respectively. We had net losses of $55.3 million and $55.6 million for the six months ended June 30, 2022 and 2021, respectively. During the second quarter of 2022, we updated our geographic market presentation. Prior period has been recast to conform to the current presentation. North America includes United States and Canada and International aggregates international revenues excluding Canada. As of June 30, 2022 and 2021, 18% and 21% of our customers, respectively, were located outside of North America. These customers generated 26% and 22% of our total revenue for the three months ended June 30, 2022 and 2021, respectively, and 26% and 25% of our total revenue for the six months ended June 30, 2022 and 2021, respectively.

We have focused on rapidly growing our business and believe that the future growth of our business is dependent on many factors, including our ability to increase the functionality of our platform and applications, expand our customer base, accelerate adoption of our applications beyond Mass Notification within our existing customer base and expand our international presence. Our future growth will also depend on the growth in the market for critical event management solutions and our ability to effectively compete. In order to further penetrate the market for critical event management solutions and capitalize on what we believe to be a significant opportunity, we intend to continue to invest in research and development, build-out our data center infrastructure and services capabilities and hire additional sales representatives, both domestically and internationally, to drive sales to new customers and incremental sales of new applications to existing customers. Nevertheless, we expect to continue to incur losses in the near term and, if we are unable to achieve our growth objectives, we may not be able to achieve profitability.

Recent Developments

2022 Strategic Realignment

On May 3, 2022, our Board of Directors approved a program (the "2022 Strategic Realignment") to strategically realign our resources in order to accelerate and grow our investments in our largest growth opportunities while streamlining our operations. This program is in support of the 2022 strategic initiatives to simplify our business and accelerate the integration of recent acquisitions, and will help to drive the financial outcomes of sustainable growth and improved profitability and cash flow. The 2022 Strategic Realignment program includes a targeted realignment and reduction of headcount, facilities and other third-party spend. See Note 18 in the notes to our condensed consolidated financial statements included in this Quarterly Report on Form 10-Q.

Appointment of Chief Executive Officer and Director

On July 25, 2022, David Wagner was appointed the Chief Executive Officer of Everbridge, Inc. and on July 28, 2022, Mr. Wagner was appointed as a member of the Board of Directors of Everbridge, Inc. Mr. Wagner will receive an initial annual base salary of $425,000 and is eligible to earn an annual cash incentive bonus of $425,000, which will be pro-rated for fiscal 2022, pursuant to our management incentive plan upon the achievement of certain individual and/or company performance goals set by the Compensation Committee of our Board of Directors. We granted Mr. Wagner the following awards pursuant to our 2016 Equity Incentive Plan: (i) 200,000 restricted stock units ("RSUs") with 25% of the RSU grant vesting on December 31, 2022, and the remaining 75% vesting in twelve equal quarterly installments, with the first such vesting date on October 31, 2023, and (ii) 200,000 performance-based restricted stock units ("PSUs"), with up to 75% of the PSU grant becoming eligible to vest based on the compound annual growth rate ("CAGR") achieved by us during the eight fiscal quarters from January 1, 2022 to December 31, 2023, and up to an additional 75% becoming eligible to vest based on the CAGR achieved during the 12 fiscal quarters from January 1, 2022 to December 31, 2024, with the actual vesting date in each case occurring on the filing of our quarterly reports on Form 10-Q for the quarters ending June 30, 2024 and June 30, 2025, respectively. The estimated total stock-based compensation associated with these grants of $10.7 million is expected to be recognized over a weighted average period of 3.3 years.



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Impacts of COVID-19 to Our Business

During the six months ended June 30, 2022 financial results and operations for our Americas and international geographies were not significantly impacted by the COVID-19 pandemic. We have taken, and continue to take, a variety of measures to ensure the availability and functioning of our critical infrastructure, to promote the safety and security of our employees and to support the communities in which we operate. These measures include requiring remote working arrangements for employees where practicable, among other modifications. We are following evolving public and private sector policies and initiatives to reduce the transmission of COVID-19, such as the imposition of travel restrictions, the promotion of social distancing and the adoption of work-from-home arrangements. All of these policies and initiatives have been and may continue to impact our operations. We will continue to actively monitor the situation and may take further actions that alter our business operations as may be required or that we determine are in the best interests of our employees, customers, suppliers and stockholders. Due to the evolving nature of the situation, we are not able at this time to estimate the future impact of the pandemic on our financial results and operations, but the impact could be material during any future period affected either directly or indirectly by this pandemic. Due to our primarily subscription-based business model, the effect of the coronavirus may not be fully reflected in our results of operations until future periods, if at all. See Part I-Item 1A "Risk Factors" of our Annual Report on Form 10-K for the year ended December 31, 2021, as filed with the SEC on February 25, 2022, for information on risks associated with pandemics in general and COVID-19 specifically. The extent of the future impact of COVID-19 on our operational and financial performance will depend on certain developments, including new information which may emerge concerning the duration and severity of the outbreak, impact of vaccinations and virus variants, international actions taken or which may be taken in the future to contain and treat it, impact on our customers and our sales cycles, and impact on our employees, all of which are highly uncertain and cannot be predicted.

Presentation of Financial Statements

Our consolidated financial statements include the accounts of our wholly-owned subsidiaries. Business acquisitions are included in our consolidated financial statements from the date of the acquisition. Our purchase accounting resulted in all assets and liabilities of acquired businesses being recorded at their estimated fair values on the acquisition dates. All intercompany balances and transactions have been eliminated in consolidation.

We report our financial results as one operating segment. Our operating results are regularly reviewed on a consolidated basis by our chief executive officer, who is our chief operating decision maker ("CODM"), principally to make strategic decisions regarding how we allocate our resources and to assess our consolidated operating performance. Through July 24, 2022, Patrick Brickley, Executive Vice President, Chief Financial Officer and Treasurer and former Interim Co-Chief Executive Officer, and Vernon Irvin, Executive Vice President, Chief Revenue Officer and former Interim Co-Chief Executive Officer were our interim CODMs. As of July 25, 2022, David Wagner, who was appointed as Chief Executive Officer, is our CODM. See Note 19 in the notes to our condensed consolidated financial statements included in this Quarterly Report on Form 10-Q.

Adoption of Accounting Standards Update 2020-06

In August 2020, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update ("ASU") 2020-06, Debt-Debt with Conversion and Other Options (Subtopic 470-20) and Derivatives and Hedging-Contracts in Entity's Own Equity (Subtopic 815-40): Accounting for Convertible Instruments and Contracts in an Entity's Own Equity. We adopted the standard on January 1, 2022 using the modified retrospective approach. Upon adoption of ASU 2020-06, we no longer separately present in equity the embedded conversion feature of the 0% convertible senior notes due March 15, 2026 (the "2026 Notes"), 0.125% convertible senior notes due December 15, 2024 (the "2024 Notes") and 1.50% convertible senior notes due November 1, 2022 (the "2022 Notes") (collective, the "Convertible Senior Notes"). Instead, we account for the Convertible Senior Notes wholly as debt. Applying the separation models prior to the adoption of ASU 2020-06 to the Convertible Senior Notes involved the recognition of a debt discount, which was amortized to interest expense via the effective interest method. The elimination of the cash conversion model will reduce reported interest expense in periods subsequent to adoption.

During the six months ended June 30, 2022, we recognized amortization of deferred costs in interest expense based on ASU 2020-06. As we adopted the standard using the modified retrospective approach, periods prior to our adoption have not been recast and are not directly comparable. See Notes 2 and 9 in the notes to our condensed consolidated financial statements included in this Quarterly Report on Form 10-Q for additional discussion of the impact of the adoption of ASU 2020-06.

Components of Results of Operations

Revenue

We derive most of our revenue from the sale of subscriptions to our critical event management and enterprise safety applications.



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We generally bill and collect payment for our subscriptions annually in advance. All revenue billed in advance of services being delivered is recorded in deferred revenue. The initial subscription period typically ranges from one to three years. We offer varying levels of customer support based on customer needs and the complexity of their businesses, including the level of usage by a customer in terms of minutes or the amount of data used to transmit the notifications. Our pricing model is based on the number of applications subscribed to and, per application, the number of people, locations and things connected to our platform as well as the volume of communications. We also offer premium services including data feeds for social media, threat intelligence and weather. We generate additional revenue by expanding the number of premium features and applications that our customers subscribe to and the number of contacts connected to our platform. Our revenue growth in the near-term may be adversely affected by our ability to integrate our recent acquisitions, drive new client adoption and sales of our full suite of solutions.

We also sell professional services, which primarily consist of fees for deployment and optimization services as well as training. In addition, we also sell our software and related post contract support for on premises usage.

Cost of Revenue

Cost of revenue includes expenses related to the fulfillment of our subscription services, consisting primarily of employee-related expenses for data center operations and customer support, including salaries, bonuses, benefits and stock-based compensation expense. Cost of revenue also includes hosting costs, messaging costs and depreciation and amortization. As we add data center capacity and support personnel in advance of anticipated growth, our cost of revenue will increase and, if anticipated revenue growth does not occur, our gross profit will be adversely affected. We expect expenses to increase during fiscal year 2022 as a result of the 2022 Strategic Realignment. After the 2022 Strategic Realignment is implemented, we expect a reduction in operational costs.

Operating Expenses

Operating expenses consist of sales and marketing, research and development and general and administrative expenses. Salaries, bonuses, stock-based compensation expense and other personnel costs are the most significant components of each of these expense categories. We include stock-based compensation expense incurred in connection with the grant of stock options, restricted stock units, performance-based restricted stock units, market-based grants and our employee stock purchase plan within the applicable operating expense category based on the equity award recipient's functional area.

Sales and Marketing

Sales and marketing expense primarily consists of employee-related expenses for sales, marketing and public relations employees, including salaries, bonuses, commissions, benefits and stock-based compensation expense. Sales and marketing expense also includes trade show, market research, advertising and other related external marketing expense as well as office and software related costs to support sales. We defer certain sales commissions related to acquiring new customers or services and amortize these expenses ratably over the period of benefit that we have determined to be four years. Sales commissions attributable to professional services are expensed within twelve months of selling the service to the customer. We plan to continue to expand our sales and marketing functions to grow our customer base and increase sales to existing customers. This growth will include adding sales personnel and expanding our marketing activities to continue to generate additional leads and build brand awareness. We expect expenses to increase during fiscal year 2022 as a result of the 2022 Strategic Realignment. After the 2022 Strategic Realignment is implemented, we expect a reduction in operational costs.

Research and Development

Research and development expense primarily consists of employee-related expenses for research and development staff, including salaries, bonuses, benefits and stock-based compensation expense. Research and development expense also includes the cost of certain third-party services, office related costs to support research and development activities, software subscriptions and hosting costs. We capitalize certain software development costs that are attributable to developing new applications and adding incremental functionality to our platform and amortize these costs over the estimated life of the new application or incremental functionality, which is generally three years. We focus our research and development efforts on improving our applications, developing new applications and delivering new functionality. We expect expenses to increase during fiscal year 2022 as a result of the 2022 Strategic Realignment. After the 2022 Strategic Realignment is implemented, we expect a reduction in operational costs.



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General and Administrative

General and administrative expense primarily consists of employee-related expenses for administrative, legal, finance and human resource personnel, including salaries, bonuses, benefits and stock-based compensation expense. General and administrative expense also includes professional fees, insurance premiums, corporate expenses, transaction-related costs, office-related expenses, facility costs, depreciation and amortization and software license costs. In the near term, we expect our general and administrative expense to increase on an absolute dollar basis as we continue to incur the costs associated with being a publicly traded company. We expect expenses to increase during fiscal year 2022 as a result of the 2022 Strategic Realignment. After the 2022 Strategic Realignment is implemented, we expect a reduction in operational costs.

Restructuring

Restructuring expense consists of 2022 Strategic Realignment program expenses related to headcount, facilities and other third-party spend. See Note 18 in the notes to our condensed consolidated financial statements included in this Quarterly Report on Form 10-Q.

Interest and Investment Income

Interest income consists of interest earned on our cash balances held at financial institutions. Investment income consist of interest earned on our short-term investments which consist of U.S. treasuries, U.S. government agency obligations and money market funds.

Interest Expense

Interest expense consists of interest on our outstanding debt obligations including amortization of debt discounts and offering costs.

Loss on Extinguishment of Convertible Notes and Capped Call Modification

Loss on extinguishment of convertible notes and capped call modification relates to the partial extinguishment of our 2022 Notes and modification of a 2022 Notes capped call agreement.

Other Expense, Net

Other expense, net consists primarily of realized foreign currency gains and losses.

Results of Operations

The following tables set forth our results of operations for the periods presented and as a percentage of our total revenue for those periods. The period-to-period comparison of our historical results is not necessarily indicative of the results that may be expected in the future (in thousands):



                                  Three Months Ended           Six Months Ended
                                       June 30,                    June 30,
                                  2022          2021          2022          2021
Revenue                         $ 102,986     $  86,649     $ 203,361     $ 168,859
Cost of revenue(1)                 33,239        27,665        65,096        52,945
Gross profit                       69,747        58,984       138,265       115,914
Operating expenses:
Sales and marketing(1)             45,359        41,483        87,175        76,010
Research and development(1)        26,619        20,251        50,178        38,330
General and administrative(1)      27,093        24,664        49,429        47,226
Restructuring                       6,742             -         6,742             -
Total operating expenses          105,813        86,398       193,524       161,566
Operating loss                    (36,066 )     (27,414 )     (55,259 )     (45,652 )
Other expense, net                   (817 )     (10,194 )      (1,775 )     (19,558 )
Loss before income taxes          (36,883 )     (37,608 )     (57,034 )     (65,210 )
Benefit from income taxes             701         3,787         1,779         9,600
Net loss                        $ (36,182 )   $ (33,821 )   $ (55,255 )   $ (55,610 )




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(1)

Includes stock-based compensation expense and depreciation and amortization of acquired intangible assets as follows (in thousands):



                                     Three Months Ended          Six Months Ended
                                          June 30,                   June 30,
                                      2022          2021         2022         2021
Stock-based compensation expense
Cost of revenue                    $    1,442     $    819     $  2,259     $  1,818
Sales and marketing                     6,311        5,579        7,606        9,321
Research and development                4,231        2,562        5,954        4,590
General and administrative              4,227        6,545        6,476       12,461
Total                              $   16,211     $ 15,505     $ 22,295     $ 28,190



                                          Three Months Ended          Six Months Ended
                                               June 30,                   June 30,
                                           2022          2021         2022         2021
Depreciation and amortization expense
Cost of revenue                         $    5,998     $  5,242     $ 12,092     $ 10,094
Sales and marketing                            299          243          523          474
Research and development                       223          180          414          356
General and administrative                   8,737        7,346       17,662       12,930
Total                                   $   15,257     $ 13,011     $ 30,691     $ 23,854

The following table sets forth our condensed consolidated statements of operations as a percentage of revenue (1):



                               Three Months Ended           Six Months Ended
                                    June 30,                    June 30,
                               2022            2021         2022          2021
Revenue                           100 %          100 %         100 %        100 %
Cost of revenue                    32 %           32 %          32 %         31 %
Gross profit                       68 %           68 %          68 %         69 %
Operating expenses:
Sales and marketing                44 %           48 %          43 %         45 %
Research and development           26 %           23 %          25 %         23 %
General and administrative         26 %           28 %          24 %         28 %
Restructuring                       7 %            0 %           3 %          0 %
Total operating expenses          103 %          100 %          95 %         96 %
Operating loss                    (35 )%         (32 )%        (27 )%       (27 )%
Other expense, net                 (1 )%         (12 )%         (1 )%       (12 )%
Loss before income taxes          (36 )%         (43 )%        (28 )%       (39 )%
Benefit from income taxes           1 %            4 %           1 %          6 %
Net loss                          (35 )%         (39 )%        (27 )%       (33 )%




(1)

Columns may not add up to 100% due to rounding.

Comparison of the Three Months Ended June 30, 2022 and 2021

Revenue



                           Three Months Ended
                                June 30,                   Change
(dollars in thousands)      2022          2021          $           %
Revenue                  $  102,986     $ 86,649     $ 16,337       18.9 %




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Revenue increased by $16.3 million for the three months ended June 30, 2022 compared to the same period in 2021. The increase was due to a $16.3 million increase in sales of our products driven by expansion of our customer base from 5,890 customers as of June 30, 2021 to 6,345 customers as of June 30, 2022, including increased sales to larger organizations with greater numbers of contacts and locations.



Cost of Revenue

                           Three Months Ended
                                June 30,                   Change
(dollars in thousands)      2022          2021          $          %
Cost of revenue          $   33,239     $ 27,665     $ 5,574       20.1 %
Gross margin %                   68 %         68 %



Cost of revenue increased by $5.6 million for the three months ended June 30, 2022 compared to the same period in 2021. The increase was primarily due to a $3.4 million increase in employee-related costs associated with our increased headcount from 410 employees as of June 30, 2021 to 491 employees as of June 30, 2022 and with employee-related costs related to the 2022 Strategic Realignment, a $0.8 million increase in depreciation and amortization expense attributed to our fixed assets, acquired intangibles and capitalized software, a $0.7 million increase in travel risk management, operational resiliency and occupational health solutions costs, a $0.5 million increase in office and other related expenses to support revenue generating activities and a $0.2 million increase in hosting, software and messaging costs.

Gross margin percentage remained flat during the three months ended June 30, 2022 as compared to the same period in 2021.

Operating Expenses

Sales and Marketing Expense



                           Three Months Ended
                                June 30,                  Change
(dollars in thousands)      2022          2021          $          %
Sales and marketing      $   45,359     $ 41,483     $ 3,876       9.3 %
% of revenue                     44 %         48 %



Sales and marketing expense increased by $3.9 million for the three months ended June 30, 2022 compared to the same period in 2021. The increase was primarily due to a $4.2 million increase in employee-related costs, which includes stock-based compensation, associated with our increased headcount from 599 employees as of June 30, 2021 to 646 employees as of June 30, 2022 and with employee-related costs related to the 2022 Strategic Realignment. The remaining increase was principally the result of a $0.3 million increase in office related expenses to support the sales team. These increases were partially offset by a $0.6 million decrease in advertising-related costs and trade show expenses.

Research and Development Expense



                             Three Months Ended
                                  June 30,                   Change
(dollars in thousands)        2022          2021          $          %
Research and development   $   26,619     $ 20,251     $ 6,368       31.4 %
% of revenue                       26 %         23 %



Research and development expense increased by $6.4 million for the three months ended June 30, 2022 compared to the same period in 2021. The increase was primarily due to a $6.2 million increase in employee-related costs, which includes stock-based compensation, associated with our increased headcount from 472 employees as of June 30, 2021 to 550 employees as of June 30, 2022 and with employee-related costs related to the 2022 Strategic Realignment, and a $0.9 million increase in software related costs partially offset by a $0.5 million decrease in professional services to support research and development activities. A total of $3.3 million of internally developed software costs during the three months ended June 30, 2021 and $3.5 million of internally developed software costs during the three months ended June 30, 2022 were capitalized, resulting in a $0.2 million offset to the increase in the second quarter of 2022.



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General and Administrative Expense



                               Three Months Ended
                                    June 30,                  Change
(dollars in thousands)          2022          2021          $          %
General and administrative   $   27,093     $ 24,664     $ 2,429       9.8 %
% of revenue                         26 %         28 %



General and administrative expense increased by $2.4 million for the three months ended June 30, 2022 compared to the same period in 2021. The increase was primarily due to a $1.4 million increase in depreciation and amortization, a $0.8 million increase in professional services and office related expenses to support the administrative team and a $0.2 million increase in employee-related costs, which includes stock-based compensation, associated with our increased headcount from 194 employees as of June 30, 2021 to 206 employees as of June 30, 2022 and with employee-related costs related to the 2022 Strategic Realignment.



Restructuring

                            Three Months Ended
                                 June 30,                 Change
(dollars in thousands)       2022           2021         $         %
Restructuring            $      6,742       $   -     $ 6,742     N/A
% of revenue                        7 %         0 %




During the three months ended June 30, 2022, we incurred approximately $6.7
million of restructuring charges, of which $2.4 million was for employee-related
expenses, $4.2 million was for facilities-related expenses and $0.2 million for
other expenses.

Other Expense, Net

                           Three Months Ended
                                June 30,                    Change
(dollars in thousands)     2022          2021            $          %
Other expense, net       $   (817 )    $ (10,194 )    $ 9,377       92.0 %
% of revenue                   (1 )%         (12 )%



Other expense, net decreased by $9.4 million for the three months ended June 30, 2022 compared to the same period in 2021 primarily due to an $8.3 million decrease in interest expense related to our convertible senior notes resulting from our adoption of ASU 2020-06 (see Notes 2 and 9 in the notes to our condensed consolidated financial statements included in this Quarterly Report on Form 10-Q for a discussion of the impact of the adoption of ASU 2020-06), a $0.6 million increase in interest income and a $0.5 million decrease in other expense, net.



Income Taxes

                              Three Months Ended
                                   June 30,                    Change
(dollars in thousands)        2022           2021          $            %
Benefit from income taxes   $    701       $  3,787     $ (3,086 )     (81.5 )%
% of revenue                       1 %            4 %



A portion of the losses incurred during the three months ended June 30, 2022 are expected to be realized in some jurisdictions during the year or recognized as a deferred tax asset as of December 31, 2022. Losses incurred for other operating jurisdictions required a valuation allowance. An income tax benefit of $0.7 million was recorded during the three months ended June 30, 2022 primarily attributable to losses benefited in foreign jurisdictions. The change in income tax benefit of $3.1 million for the three months ended June 30, 2022 as compared to the same period in 2021 was related to the change in valuation allowance and the realization of losses against deferred tax liabilities established for prior acquisitions.



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Comparison of the Six Months Ended June 30, 2022 and 2021



Revenue

                            Six Months Ended
                                June 30,                   Change
(dollars in thousands)     2022          2021           $           %
Revenue                  $ 203,361     $ 168,859     $ 34,502       20.4 %



Revenue increased by $34.5 million for the six months ended June 30, 2022 compared to the same period in 2021. The increase was due to a $34.5 million increase in sales of our products driven by expansion of our customer base from 5,890 customers as of June 30, 2021 to 6,345 customers as of June 30, 2022, including increased sales to larger organizations with greater numbers of contacts and locations.



Cost of Revenue

                           Six Months Ended
                               June 30,                  Change
(dollars in thousands)     2022         2021          $           %
Cost of revenue          $ 65,096     $ 52,945     $ 12,151       23.0 %
Gross margin %                 68 %         69 %



Cost of revenue increased by $12.2 million for the six months ended June 30, 2022 compared to the same period in 2021. The increase was primarily due to a $7.4 million increase in employee-related costs associated with our increased headcount from 410 employees as of June 30, 2021 to 491 employees as of June 30, 2022, net of a reduction in stock-based compensation expense as a result of expected reduced performance metric achievement, and with employee-related costs related to the 2022 Strategic Realignment, a $2.0 million increase in depreciation and amortization expense attributed to our fixed assets, acquired intangibles and capitalized software, a $1.5 million increase in travel risk management, operational resiliency and occupational health solutions costs, a $0.9 million increase in office and other related expenses to support revenue generating activities and a $0.4 million increase in hosting, software and messaging costs and other costs.

Gross margin percentage decreased due to our continued investment in personnel to support our growth.



Operating Expenses

Sales and Marketing Expense

                           Six Months Ended
                               June 30,                  Change
(dollars in thousands)     2022         2021          $           %
Sales and marketing      $ 87,175     $ 76,010     $ 11,165       14.7 %
% of revenue                   43 %         45 %



Sales and marketing expense increased by $11.2 million for the six months ended June 30, 2022 compared to the same period in 2021. The increase was primarily due to an $8.9 million increase in employee-related costs, which includes stock-based compensation, associated with our increased headcount from 599 employees as of June 30, 2021 to 646 employees as of June 30, 2022, net of a reduction in stock-based compensation expense as a result of expected reduced performance metric achievement, and with employee-related costs related to the 2022 Strategic Realignment. The remaining increase was principally the result of a $1.0 million increase in advertising-related costs and trade show expenses, a $1.0 million increase in office related expenses as well as a $0.3 million increase in software expenses to support the sales team.

Research and Development Expense



                             Six Months Ended
                                 June 30,                  Change
(dollars in thousands)       2022         2021          $           %
Research and development   $ 50,178     $ 38,330     $ 11,848       30.9 %
% of revenue                     25 %         23 %




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Research and development expense increased by $11.8 million for the six months ended June 30, 2022 compared to the same period in 2021. The increase was primarily due to a $13.0 million increase in employee-related costs, which includes stock-based compensation, associated with our increased headcount from 472 employees as of June 30, 2021 to 550 employees as of June 30, 2022, net of a reduction in stock-based compensation expense as a result of expected reduced performance metric achievement, and with employee-related costs related to the 2022 Strategic Realignment, a $1.6 million increase in software related costs and a $0.2 million increase in office related expenses partially offset by a $0.9 million decrease in professional services to support research and development activities. A total of $5.4 million of internally developed software costs during the six months ended June 30, 2021 and $7.5 million of internally developed software costs during the six months ended June 30, 2022 were capitalized, resulting in a $2.1 million offset to the increase in the first half of 2022.

General and Administrative Expense



                               Six Months Ended
                                   June 30,                 Change
(dollars in thousands)         2022         2021          $          %
General and administrative   $ 49,429     $ 47,226     $ 2,203       4.7 %
% of revenue                       24 %         28 %



General and administrative expense increased by $2.2 million for the six months ended June 30, 2022 compared to the same period in 2021. The increase was primarily due to a $4.7 million increase in depreciation and amortization and a $1.2 million increase in professional services and office related expenses to support the administrative team. These increases were partially offset by a $2.4 million decrease in employee-related costs resulting from a reduction in stock-based compensation expense due to expected reduced performance metric achievement partially offset by increased employee-related costs due to increased headcount from 194 employees as of June 30, 2021 to 206 employees as of June 30, 2022 and with employee-related costs related to the 2022 Strategic Realignment, a $1.2 million decrease in credit loss expense and a $0.1 million decrease in our contingent consideration obligation.



Restructuring
                            Six Months Ended
                                June 30,                 Change
(dollars in thousands)      2022           2021         $         %
Restructuring            $     6,742       $   -     $ 6,742     N/A
% of revenue                       3 %         0 %




During the six months ended June 30, 2022, we incurred approximately $6.7
million of restructuring charges, of which $2.4 million was for employee-related
expenses, $4.2 million was for facilities-related expenses and $0.2 million for
other expenses.

Other Expense, Net

                            Six Months Ended
                                June 30,                    Change
(dollars in thousands)     2022          2021            $           %
Other expense, net       $ (1,775 )    $ (19,558 )    $ 17,783       90.9 %
% of revenue                   (1 )%         (12 )%



Other expense, net decreased by $17.8 million for the six months ended June 30, 2022 compared to the same period in 2021 primarily due to a $13.6 million decrease in interest expense related to our convertible senior notes resulting from our adoption of ASU 2020-06 (see Notes 2 and 9 in the notes to our condensed consolidated financial statements included in this Quarterly Report on Form 10-Q for a discussion of the impact of the adoption of ASU 2020-06), a $2.9 million decrease in loss on extinguishment of convertible notes and capped call modification, a $0.8 million decrease in other income (expense), net and a $0.5 million increase in interest income.



Income Taxes

                              Six Months Ended
                                  June 30,                   Change
(dollars in thousands)        2022         2021          $            %
Benefit from income taxes   $   1,779     $ 9,600     $ (7,821 )     (81.5 )%
% of revenue                        1 %         6 %




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A portion of the losses incurred during the six months ended June 30, 2022 are expected to be realized in some jurisdictions during the year or recognized as a deferred tax asset as of December 31, 2022. Losses incurred for other operating jurisdictions required a valuation allowance. An income tax benefit of $1.8 million was recorded during the six months ended June 30, 2022 primarily attributable to losses benefited in foreign jurisdictions. The change in income tax benefit of $7.8 million for the six months ended June 30, 2022 as compared to the same period in 2021 was related to the change in valuation allowance and the realization of losses against deferred tax liabilities established for prior acquisitions.

Other Metrics



We regularly monitor a number of financial and operating metrics, including the
following key metrics, to evaluate our business, measure our performance,
identify trends affecting our business, formulate business plans, and make
strategic decisions. Our other business metrics may be calculated in a manner
different than similar other business metrics used by other companies (in
thousands):

                            Three Months Ended           Six Months Ended
                                 June 30,                    June 30,
                             2022          2021         2022          2021
Adjusted EBITDA           $    4,802     $    515     $   7,355     $   5,798
Adjusted gross profit         74,738       62,781       147,224       123,314
Adjusted free cash flow       (7,590 )     (9,040 )      (6,065 )       6,461



•

Adjusted EBITDA. Adjusted EBITDA represents our net loss before interest and investment (income) expense, net, (benefit from) provision for income taxes, depreciation and amortization expense, loss on extinguishment of convertible notes and capped call modification, change in fair value of contingent consideration, stock-based compensation expense and costs related to the 2022 Strategic Realignment. We do not consider these items to be indicative of our core operating performance. The items that are non-cash include depreciation and amortization expense, loss on extinguishment of convertible notes and capped call modification, change in fair value of contingent consideration and stock-based compensation expense. Adjusted EBITDA is a measure used by management to understand and evaluate our core operating performance and trends and to generate future operating plans, make strategic decisions regarding the allocation of capital and invest in initiatives that are focused on cultivating new markets for our solutions. In particular, the exclusion of certain expenses in calculating adjusted EBITDA facilitates comparisons of our operating performance on a period-to-period basis. Adjusted EBITDA is not a measure calculated in accordance with generally accepted accounting principles in the United States of America ("U.S. GAAP"). We believe that adjusted EBITDA provides useful information to investors and others in understanding and evaluating our operating results in the same manner as our management and board of directors. Nevertheless, use of adjusted EBITDA has limitations as an analytical tool, and you should not consider it in isolation or as a substitute for analysis of our financial results as reported under GAAP. Some of these limitations are: (1) although depreciation and amortization are non-cash charges, the capitalized software that is amortized will need to be replaced in the future, and adjusted EBITDA does not reflect cash capital expenditure requirements for such replacements or for new capital expenditure requirements; (2) adjusted EBITDA does not reflect changes in, or cash requirements for, our working capital needs; (3) adjusted EBITDA does not reflect the potentially dilutive impact of equity-based compensation; (4) adjusted EBITDA does not reflect tax payments or receipts that may represent a reduction or increase in cash available to us; and (5) other companies, including companies in our industry, may calculate adjusted EBITDA or similarly titled measures differently, which reduces the usefulness of the metric as a comparative measure. Because of these and other limitations, you should consider adjusted EBITDA alongside our other GAAP-based financial performance measures, net loss and our other GAAP financial results. The following table presents a reconciliation of adjusted EBITDA to net loss, the most directly comparable GAAP measure, for each of the periods indicated (in thousands):



                                             Three Months Ended           Six Months Ended
                                                  June 30,                    June 30,
                                             2022          2021          2022          2021
Net loss                                   $ (36,182 )   $ (33,821 )   $ (55,255 )   $ (55,610 )
Interest and investment expense, net             628         9,555         1,866        15,982
Benefit from income taxes                       (701 )      (3,787 )      (1,779 )      (9,600 )
Depreciation and amortization                 15,257        13,011        30,691        23,854
Loss on extinguishment of convertible
notes and capped call modification                 -            37             -         2,925
Change in fair value of contingent
consideration                                     (5 )          15           (57 )          57
Stock-based compensation                      16,211        15,505        22,295        28,190
2022 Strategic Realignment                     9,594             -         9,594             -
Adjusted EBITDA                            $   4,802     $     515     $   7,355     $   5,798




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Adjusted Gross Profit. Adjusted gross profit represents gross profit plus amortization of acquired intangibles, stock-based compensation and costs related to the 2022 Strategic Realignment. Adjusted gross profit is a measure used by management to understand and evaluate our core operating performance and trends and to generate future operating plans. The exclusion of amortization of acquired intangibles, stock-based compensation and costs related to the 2022 Strategic Realignment facilitates comparisons of our operating performance on a period-to-period basis. In the near term, we expect these expenses to continue to negatively impact our gross profit. Adjusted gross profit is not a measure calculated in accordance with GAAP. We believe that adjusted gross profit provides useful information to investors and others in understanding and evaluating our operating results in the same manner as our management and board of directors. Nevertheless, our use of adjusted gross profit has limitations as an analytical tool, and you should not consider it in isolation or as a substitute for analysis of our financial results as reported under GAAP. You should consider adjusted gross profit alongside our other GAAP-based financial performance measures, gross profit and our other GAAP financial results. The following table presents a reconciliation of adjusted gross profit to gross profit, the most directly comparable GAAP measure, for each of the periods indicated (in thousands):



                                         Three Months Ended           Six Months Ended
                                              June 30,                    June 30,
                                          2022          2021         2022          2021
Gross profit                           $   69,747     $ 58,984     $ 138,265     $ 115,914
Amortization of acquired intangibles        3,114        2,978         6,265         5,582
Stock-based compensation                    1,442          819         2,259         1,818
2022 Strategic Realignment                    435            -           435             -
Adjusted gross profit                  $   74,738     $ 62,781     $ 147,224     $ 123,314

Free Cash Flow and Adjusted Free Cash Flow. Free cash flow represents net cash provided by (used in) operating activities minus capital expenditures and capitalized software development costs. Adjusted free cash flow represents free cash flow as further adjusted for cash payments for the 2022 Strategic Realignment. Free cash flow and adjusted free cash flow are measures used by management to understand and evaluate our core operating performance and trends and to generate future operating plans. The exclusion of capital expenditures, amounts capitalized for internally-developed software and cash payments for the 2022 Strategic Realignment facilitates comparisons of our operating performance on a period-to-period basis and excludes items that we do not consider to be indicative of our core operating performance. Free cash flow and adjusted free cash flow are not measures calculated in accordance with GAAP. We believe that free cash flow and adjusted free cash flow provide useful information to investors and others in understanding and evaluating our operating results in the same manner as our management and board of directors. Nevertheless, our use of free cash flow and adjusted free cash flow have limitations as an analytical tool, and you should not consider them in isolation or as a substitute for analysis of our financial results as reported under GAAP. You should consider free cash flow and adjusted free cash flow alongside our other GAAP-based financial performance measures, net cash provided by (used in) operating activities, and our other GAAP financial results. The following table presents a reconciliation of free cash flow and adjusted free cash flow to net cash provided by (used in) operating activities, the most directly comparable GAAP measure, for each of the periods indicated (in thousands):



                                             Three Months Ended           Six Months Ended
                                                  June 30,                    June 30,
                                             2022          2021          2022          2021
Net cash provided by (used in)
operating activities                      $   (9,924 )   $  (5,137 )   $  (2,222 )   $  14,671
Capital expenditures                            (879 )        (316 )      (2,726 )      (2,128 )

Capitalized software development costs (3,106 ) (3,587 ) (7,436 ) (6,082 ) Free cash flow

                               (13,909 )      (9,040 )     (12,384 )       6,461
Cash payments for 2022 Strategic
Realignment                                    6,319             -         6,319             -
Adjusted free cash flow                   $   (7,590 )   $  (9,040 )   $  (6,065 )   $   6,461




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Additional Supplemental Non-GAAP Financial Measures

To supplement our consolidated financial statements, which are prepared and presented in accordance with GAAP, we provide investors with certain additional supplemental non-GAAP financial measures, including non-GAAP cost of revenue, non-GAAP gross profit, non-GAAP sales and marketing expense, non-GAAP research and development expense, non-GAAP general and administrative expense, non-GAAP total operating expenses, non-GAAP operating income (loss) and non-GAAP net income (loss), which we collectively refer to as non-GAAP financial measures. These non-GAAP financial measures exclude all or a combination of the following (as reflected in the following reconciliation tables): stock-based compensation expense, amortization of acquired intangibles, change in fair value of contingent consideration, accretion of interest on convertible senior notes and loss on extinguishment of convertible notes and capped call modification, costs related to the 2022 Strategic Realignment and the tax impact of such adjustments. The tax impact of such adjustments was determined by recalculating the estimated annual effective tax rate utilizing non-GAAP pre-tax income estimated for the year and then applying the recalculated estimated annual effective tax rate to year-to-date non-GAAP income. The presentation of the non-GAAP financial measures is not intended to be considered in isolation or as a substitute for, or superior to, the financial information prepared and presented in accordance with GAAP. We use these non-GAAP financial measures for financial and operational decision-making purposes and as a means to evaluate period-to-period comparisons. We believe that these non-GAAP financial measures provide useful information about our operating results, enhance the overall understanding of past financial performance and future prospects and allow for greater transparency with respect to metrics used by our management in its financial and operational decision making. While our non-GAAP financial measures are an important tool for financial and operational decision making and for evaluating our own operating results over different periods of time, you should consider our non-GAAP financial measures alongside our GAAP financial results.

We exclude stock-based compensation expense which can vary based on plan design, share price, share price volatility, and the expected lives of equity instruments granted. We believe that providing non-GAAP financial measures that exclude stock-based compensation expense allow for more meaningful comparisons between our operating results from period to period because stock-based compensation expense does not represent a cash expenditure. We believe that excluding the impact of amortization of acquired intangibles allows for more meaningful comparisons between operating results from period to period as the intangibles are valued at the time of acquisition and are amortized over a period of several years after the acquisition. We believe that excluding the change in fair value of contingent consideration allows for more meaningful comparisons between operating results from period to period as it is non-operating in nature. We believe that excluding the impact of accretion of interest on convertible senior notes allows for more meaningful comparisons between operating results from period to period as accretion of interest on convertible senior notes relates to interest cost for the time value of money and are non-operating in nature. We believe that excluding loss on extinguishment of convertible notes and capped call modification allows for more meaningful comparisons between operating results from period to period as losses on the extinguishment of convertible notes and capped call modifications are non-operating in nature. We do not engage in the repurchase of convertible notes on a regular basis or in the ordinary course of business. We believe that excluding costs related to the 2022 Strategic Realignment allows for more meaningful comparisons between operating results from period to period as this is a discrete event based on a unique set of business objectives and is incremental to the core activities that arise in the ordinary course of our business. Accordingly, we believe that excluding these expenses provides investors and management with greater visibility of the underlying performance of our business operations, facilitates comparison of our results with other periods and may also facilitate comparison with the results of other companies in our industry.

There are limitations in using non-GAAP financial measures because the non-GAAP financial measures are not prepared in accordance with GAAP, may be different from non-GAAP financial measures used by other companies and exclude expenses that may have a material impact upon our reported financial results. Further, stock-based compensation expense has been and will continue to be for the foreseeable future a significant recurring expense in our business and an important part of the compensation provided to our employees.



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The following table reconciles our GAAP to non-GAAP financial measures (in
thousands):

                                             Three Months Ended           Six Months Ended
                                                  June 30,                    June 30,
                                             2022          2021          2022          2021
Cost of revenue                            $  33,239     $  27,665     $  65,096     $  52,945
Amortization of acquired intangibles          (3,114 )      (2,978 )      (6,265 )      (5,582 )
Stock-based compensation                      (1,442 )        (819 )      (2,259 )      (1,818 )
2022 Strategic Realignment                      (435 )           -          (435 )           -
Non-GAAP cost of revenue                   $  28,248     $  23,868     $  56,137     $  45,545

Gross profit                               $  69,747     $  58,984     $ 138,265     $ 115,914
Amortization of acquired intangibles           3,114         2,978         6,265         5,582
Stock-based compensation                       1,442           819         2,259         1,818
2022 Strategic Realignment                       435             -           435             -
Non-GAAP gross profit                      $  74,738     $  62,781     $ 147,224     $ 123,314
Non-GAAP gross margin                           72.6 %        72.5 %        72.4 %        73.0 %

Sales and marketing                        $  45,359     $  41,483     $  87,175     $  76,010
Stock-based compensation                      (6,311 )      (5,579 )      (7,606 )      (9,321 )
2022 Strategic Realignment                      (208 )           -          (208 )           -
Non-GAAP sales and marketing               $  38,840     $  35,904     $  79,361     $  66,689

Research and development                   $  26,619     $  20,251     $  50,178     $  38,330
Stock-based compensation                      (4,231 )      (2,562 )      (5,954 )      (4,590 )
2022 Strategic Realignment                      (213 )           -          (213 )           -

Non-GAAP research and development $ 22,175 $ 17,689 $ 44,011 $ 33,740



General and administrative                 $  27,093     $  24,664     $  49,429     $  47,226

Amortization of acquired intangibles (8,148 ) (6,998 ) (16,535 ) (12,253 ) Change in fair value of contingent consideration

                                      5           (15 )          57           (57 )
Stock-based compensation                      (4,227 )      (6,545 )      (6,476 )     (12,461 )
2022 Strategic Realignment                    (1,996 )           -        (1,996 )           -

Non-GAAP general and administrative $ 12,727 $ 11,106 $ 24,479 $ 22,455



Restructuring (2022 Strategic
Realignment)                               $   6,742     $       -     $   6,742     $       -

Total operating expenses                   $ 105,813     $  86,398     $ 193,524     $ 161,566
Amortization of acquired intangibles          (8,148 )      (6,998 )     (16,535 )     (12,253 )
Change in fair value of contingent
consideration                                      5           (15 )          57           (57 )
Stock-based compensation                     (14,769 )     (14,686 )     (20,036 )     (26,372 )
2022 Strategic Realignment                    (9,159 )           -        (9,159 )           -
Non-GAAP operating expenses                $  73,742     $  64,699     $ 147,851     $ 122,884

Operating loss                             $ (36,066 )   $ (27,414 )   $ (55,259 )   $ (45,652 )

Amortization of acquired intangibles 11,262 9,976 22,800 17,835 Change in fair value of contingent consideration

                                     (5 )          15           (57 )          57
Stock-based compensation                      16,211        15,505        22,295        28,190
2022 Strategic Realignment                     9,594             -         9,594             -
Non-GAAP operating income (loss)           $     996     $  (1,918 )   $    (627 )   $     430

Net loss                                   $ (36,182 )   $ (33,821 )   $ (55,255 )   $ (55,610 )

Amortization of acquired intangibles 11,262 9,976 22,800 17,835 Change in fair value of contingent consideration

                                     (5 )          15           (57 )          57
Stock-based compensation                      16,211        15,505        22,295        28,190
2022 Strategic Realignment                     9,594             -         9,594             -
Accretion of interest on convertible
senior notes                                   1,166         9,508         2,324        15,821
Loss on extinguishment of convertible
notes and capped call modification                 -            37             -         2,925
Income tax adjustments                          (561 )         291          (811 )         255
Non-GAAP net income                        $   1,485     $   1,511     $     890     $   9,473




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Liquidity and Capital Resources

To date, we have financed our operations primarily through cash from sales to our customers, along with equity issuances and debt financing arrangements. Our principal source of liquidity is cash and cash equivalents totaling $474.6 million as of June 30, 2022. We have generated significant losses since inception and expect to continue to generate losses for the foreseeable future.

We believe that our cash and cash equivalent balances and the cash flows generated by our operations will be sufficient to satisfy our anticipated cash needs for working capital and capital expenditures for at least the next 12 months. However, our belief may prove to be incorrect, and we could utilize our available financial resources sooner than we currently expect. We believe that our financial resources will allow us to manage the anticipated impact of COVID-19 on our business operations for the foreseeable future, which could include delays in payments from our customers. The challenges posed by COVID-19 on our business could evolve rapidly. We will continue to evaluate our financial position in light of future developments, particularly those relating to COVID-19. Our future capital requirements and the adequacy of available funds will depend on many factors, including those set forth in the section of Part I, Item 1A of our Annual Report on Form 10-K for the year ended December 31, 2021 and this Quarterly Report on Form 10-Q titled "Risk Factors." We cannot assure you that we will be able to raise additional capital on acceptable terms or at all. In addition, if we fail to meet our operating plan during the next 12 months, our liquidity could be adversely affected.

Material Cash Requirements and Contractual Obligations

We expect to use cash primarily for operating activities, such as expansion of our sales and marketing operations, research and development activities and other working capital needs, such as salaries, bonuses, and other personnel cost and data center hosting costs, as well as payments for acquisitions of businesses, interest payments on our convertible senior notes and payments related to the 2022 Strategic Realignment. We expect to continue to finance our operations primarily through cash from sales to our customers and may consider future equity issuances and debt financing arrangements. As of June 30, 2022, our commitments to settle contractual obligations include $825.0 million principal amount of indebtedness under the 2026 Notes, 2024 Notes and 2022 Notes (see Note 9 of the notes to consolidated financial statements) and lease obligations of $17.5 million (see Note 16 of the notes to condensed consolidated financial statements).

Cash Flows

The following table summarizes our cash flows (in thousands):



                                             Three Months Ended            Six Months Ended
                                                  June 30,                     June 30,
                                            2022           2021          2022           2021
Cash, cash equivalents and restricted
cash at beginning of period               $ 495,009     $  743,207     $ 492,758     $  475,630
Cash provided by (used in) operating
activities                                   (9,924 )       (5,137 )      (2,222 )       14,671
Cash used in investing activities            (3,985 )     (169,168 )     (10,209 )     (205,876 )
Cash provided by (used in) financing
activities                                   (1,678 )       (1,503 )        (549 )      283,289
Effects of exchange rates on cash, cash
equivalents and restricted cash              (1,943 )          903        (2,299 )          588
Cash, cash equivalents and restricted
cash at end of period                     $ 477,479     $  568,302     $ 477,479     $  568,302




Sources of Funds

Our sources of funds include cash from sales to our customers, along with equity issuances and debt financing arrangements including our 2026 Notes, 2024 Notes and 2022 Notes.

Uses of Funds

Our historical uses of cash have primarily consisted of cash used for operating activities, such as expansion of our sales and marketing operations, research and development activities and other working capital needs as well as payments related to the 2022 Strategic Realignment.

Operating Activities

Our net loss and cash flows provided by or used in operating activities are significantly influenced by our investments in headcount and infrastructure to support our growth, marketing and sponsorship expenses, and our ability to bill and collect in a timely manner. Our net loss has been significantly greater than our use of cash for operating activities due to the inclusion of non-cash expenses and charges.



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Operating activities used $2.2 million in cash in the six months ended June 30, 2022, primarily as a result of our net loss of $55.3 million and $4.6 million in cash used as a result of changes in operating assets and liabilities which was offset by non-cash operating expenses of $57.6 million. Included in the $2.2 million cash used in operating activities was $6.3 million cash paid related to the 2022 Strategic Realignment. The net change in operating assets and liabilities of $4.6 million reflected a $10.5 million increase in deferred cost, an $8.0 million decrease in accrued payroll and employee related liabilities, a $6.4 million decrease in other liabilities, a $4.5 million decrease in deferred revenue, a $4.2 million decrease in accounts payable and a $2.1 million increase in prepaid expenses. These amounts were offset by a $23.0 million decrease in accounts receivable, a $6.2 million decrease in other assets and a $1.8 million increase in accrued expenses. We recognized non-cash charges aggregating to $30.7 million for depreciation and amortization of intangible assets, capitalized software development costs and property and equipment, $22.3 million for stock-based compensation, $8.7 million for amortization of deferred commissions, $2.3 million related to the accretion of interest on our convertible senior notes, $0.9 million for loss on disposal of assets and $0.3 million for provision for credit losses offset by $7.6 million for deferred income taxes and $0.1 million change in the fair value of our contingent consideration obligation.

Operating activities generated $14.7 million in cash in the six months ended June 30, 2021, primarily as a result of an increase in non-cash operating expenses of $70.1 million and increase of $0.2 million in cash provided by operating assets and liabilities which was offset by our net loss of $55.6 million. Specifically, we recognized non-cash charges aggregating to $28.2 million for stock-based compensation, $23.9 million for depreciation and amortization of intangible assets, capitalized software development costs and property and equipment, $15.8 million related to the accretion of interest on our convertible senior notes, $7.2 million for amortization of deferred commissions, $2.9 million loss on extinguishment of convertible notes and capped call modification, $1.9 million for provision for credit losses, offset by $9.8 million for deferred income taxes. The net change in operating assets and liabilities of $0.2 million reflected a $19.3 million decrease in accounts receivable and a $1.0 million increase in accrued expenses. These amounts were offset by an $8.1 million increase in deferred cost, a $5.3 million decrease in accrued payroll and employee related liabilities, a $4.6 million decrease in other liabilities, a $0.9 million increase in prepaid expenses, a $0.9 million increase in other assets, a $0.2 million decrease in deferred revenue and a $0.1 million decrease in accounts payable.

Investing Activities

Our investing activities consist primarily of capital expenditures for capitalized software development costs, business acquisitions, property and equipment expenses and purchase and sales of short-term investments.

Investing activities used $10.2 million in cash in the six months ended June 30, 2022, which consists of a $7.4 million investment in software development, $2.7 million in purchases of property and equipment and $0.1 million in other investing activities.

Investing activities used $205.9 million in cash in the six months ended June 30, 2021, which consists of $197.7 million of cash paid for the acquisitions of xMatters Holdings, Inc. and Red Sky Technologies Inc., a $6.1 million investment in software development, and $2.1 million in purchases of property and equipment.

Financing Activities

Cash generated by financing activities includes proceeds from the issuance of common stock from our follow-on public offering, borrowings under our convertible senior notes, proceeds from the partial termination of convertible note capped call hedges, proceeds from the exercise of employee stock options and contributions to our employee stock purchase plan. Cash used in financing activities includes payments for debt and offering issuance costs, purchases of convertible notes capped call hedges, extinguishment of debt, payment of contingent consideration and employee withholding liabilities from the exercise of restricted stock units.

Financing activities used $0.5 million of cash in the six months ended June 30, 2022, which reflects a $2.3 million payment for employee withholding taxes related to the issuance of restricted stock units and performance-based restricted stock units offset by $1.7 million from the issuance of stock under our employee stock purchase plan and $0.1 million from the exercise of stock options.

Financing activities provided $283.3 million of cash in the six months ended June 30, 2021, which reflects proceeds of $329.5 million from our 2026 Notes offering after deducting debt issuance cost and the cost for the capped call transactions entered into in connection with the 2026 Note offering, $2.5 million from the issuance of stock under our employee stock purchase plan and $2.2 million from the exercise of stock options. These amounts were offset by a $48.0 million payment for the repurchase of 2022 Notes offset by cash received for the partial termination of the 2022 Notes capped call options and a $2.8 million payment for employee withholding taxes related to the issuance of restricted stock units and performance-based restricted stock units.



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Critical Accounting Estimates

Our condensed consolidated financial statements are prepared in accordance with U.S. GAAP. The preparation of our condensed consolidated financial statements requires us to make estimates, assumptions and judgments that affect the reported amounts of assets, liabilities, revenue, costs and expenses, and related disclosures. We base our estimates and assumptions on historical experience and other factors that we believe to be reasonable under the circumstances. We evaluate our estimates and assumptions on an ongoing basis. Our actual results may differ from these estimates. The future effects of the COVID-19 pandemic on our results of operations, cash flows, and financial position are unclear; however, we believe we have used reasonable estimates and assumptions in preparing the condensed consolidated financial statements.

Except for the adoption of ASU 2020-06, there have been no changes to our critical accounting estimates described in the Annual Report on Form 10-K for the year ended December 31, 2021, filed with the SEC on February 25, 2022, that have had a material impact on our condensed consolidated financial statements and related notes.

Recently Issued Accounting Pronouncements

See Note 2 to our unaudited condensed consolidated financial statements included elsewhere in this Quarterly Report on Form 10-Q for a summary of recently issued and adopted accounting pronouncements.

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