EXL Health Launches Omni-Channel Patient Engagement Platform to Transform Care Management
October 14, 2021 at 08:30 am EDT
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EXL announced the launch of a new omni-channel Patient Engagement Platform, which uses real-world patient data and powerful analytics to drive highly personalized care management programs for health plans and self-insured employers. Leveraging AI to analyze patient behaviors and inform a series of patient engagement escalations designed to encourage adherence with value-based guidelines, the new platform is designed to optimize the care management process. EXL Health’s Patient Engagement Platform combines the following functions in a single solution set, giving health plans and self-insured employers the flexibility to tailor their care management strategies: Real-World Patient Data Analytics: Through advanced analytics of electronic medical records, lab and biometric data, prescription claims, medical claims, sociodemographic data and other sources, the Patient Engagement Platform is able to identify instances of low value care, track patterns of patient adherence and non-adherence and assign detailed patient-level risk stratifications. Care Management Plan Optimization: By pairing these analytics with value-based best practices, the Patient Engagement Platform is able to deliver a care management program that will optimize resource use and guide patients to the best possible care. Active Omni-Channel Engagement: Through a combination of automated, digital interventions leveraging conversational AI and touchless outbound calling, and face-to-face engagement with nurse care managers, the Patient Engagement Platform tailors the right message to the right patient via the right communication channel to drive continued, active engagement in the care management process. This unique combination of advanced analytics, AI-powered automation and human intervention creates multi-channel patient touchpoints to improve engagement.
ExlService Holdings, Inc. is a data analytics and digital operations and solutions company. The Company partners with clients using a data and artificial intelligence (AI)-led approach. The Companyâs segments include Insurance, Healthcare, Analytics and Emerging Business. Insurance segment serves property and casualty insurance, life insurance, disability insurance, insurance brokers, reinsurers, annuity and retirement services and insurance technology companies. Healthcare segment primarily serves United States-based healthcare payers, providers and pharmacy benefit managers organizations. Emerging Business segment provides data and AI-led enterprise solutions in the areas of finance and accounting, customer experience management and revenue enhancement to clients primarily in the banking and capital markets, utilities, retail and consumer packaged goods, technology, media, and telecom, travel and leisure, manufacturing, transportation and logistics and business services industries.