You should read the following discussion and analysis of our financial condition and results of operations together with our consolidated financial statements and the related notes included elsewhere in this Quarterly Report on Form 10-Q , as well as our audited financial statements and related notes disclosed in our prospectus, or the Prospectus, datedNovember 9, 2021 , filed with theSEC pursuant to Rule 424(b) under the Securities Act of 1933, as amended, or the Securities Act, in connection with our initial public offering. This discussion contains forward-looking statements based upon current expectations that involve risks and uncertainties. As discussed in the section titled "Note About Forward-Looking Statements", our actual results may differ materially from those anticipated in these forward-looking statements as a result of various factors, including those set forth under "Risk factors" and in other parts of this Quarterly Report on Form 10-Q. OverviewExpensify is a cloud-based expense management software platform that helps the smallest to the largest businesses simplify the way they manage money. Every day, people from all walks of life in organizations around the world useExpensify to scan and reimburse receipts from flights, hotels, coffee shops, office supplies and ride shares. Since our founding in 2008, we have added over 10 million members to our community and processed and automated over 1.2 billion expense transactions on our platform as ofSeptember 30, 2021 , freeing people to spend less time managing expenses and more time doing the things they love. For the quarter endedSeptember 30, 2021 , an average of 667,000 paid members across 200 countries and territories usedExpensify to make money easy. Initial Public Offering InNovember 2021 , we closed our initial public offering (IPO) of 11,190,392 shares of our Class A common stock at$0.0001 par value per share (the Class A common stock), in which we sold 2,608,696 shares of Class A common stock, and the selling stockholders sold 8,581,696 shares of Class A common stock at an IPO price of$27.00 per share. This total sale of 11,190,392 shares of Class A common stock in our IPO includes the full exercise of the underwriters' option to purchase an additional 1,459,616 shares of Class A common stock from certain selling stockholders at an IPO price of$27.00 per share. We did not receive any proceeds from the sale of shares of Class A Common Stock in the offering by the selling stockholders. We received aggregate net proceeds of approximately$57.5 million after deducting underwriting discounts and commissions of approximately$4.9 million and offering costs of approximately$8.0 million . Immediately prior to the effectiveness of our IPO Registration Statement, we filed an Amendment to the Amended and Restated Certificate of Incorporation to create three classes of authorized common stock: Class A, LT10, and LT50 common stock. All shares of common stock then outstanding were reclassified as Class A common stock except for shares under our exchange offer, which provided employees and other service providers the opportunity to exchange, on a one-for-one basis, their Class A common stock into LT10 or LT50 shares. Under our exchange offer, 13,556,800 shares of Class A common stock were exchanged for 7,332,640 shares of LT10 common stock and 6,224,160 shares of LT50 common stock. Upon closing of the IPO, all convertible preferred stock then outstanding, was converted into 42,031,390 shares of common stock on a ten-for-one basis and reclassified into Class A common stock. In addition, 430,080 shares of common stock warrants were converted to an equivalent number of shares of Class A common stock warrants. Immediately prior to the closing of our IPO, we filed our Amended and Restated Certificate of Incorporation authorizing a total of 1,000,000,000 shares of Class A common stock which entitles holders 41 -------------------------------------------------------------------------------- Table of Contents to one vote per share, 25,000,000 shares of LT10 common stock, which entitles holders to 10 votes per share, and 25,000,000 shares of LT50 common stock, which entitles holders to 50 votes per share. In addition, the Amended and Restated Certificate of Incorporation authorized a total of 10,000,000 shares of undesignated preferred stock. Our Business Model Our employee-centric product strategy, viral and bottom-up business model, word-of-mouth adoption and unique company culture come together to drive value for our members and a competitive advantage for us. We believe that if we remain hyper-focused on our end-user members, and build great products, our members will continue to drive adoption. We believe our approach is effective because we enable a self-service, low-friction model that makes it simple for anyone to try and use our platform and then easily share it with others. Anyone can easily download our application or go to our website and sign up for free on their own, and later upgrade to a paid subscription for advanced features. The adoption ofExpensify within an organization typically starts with the individual employee, who downloads our mobile application for free and uses it to easily submit expenses to their manager with a few taps. After the employee realizes the benefits of our platform, they become a champion ofExpensify and spread it internally to other employees - as well as to their friends in other companies. With multiple employees usingExpensify , and valuable features simplifying the manager's job, the decision maker often purchases a subscription toExpensify and becomes a paying customer with a few members. Our usage within an organization expands further as the company adds members and adopts new features such as the Expensify Card or Bill Pay. For the nine months endedSeptember 30, 2021 , approximately 58% of our revenue can be attributed to an instance where an employee used our application before the purchaser, and recommended it to their manager. Most of the remaining 42% of our revenue is attributed to instances where the decision maker institutesExpensify within the organization after learning about it through word-of-mouth, brand recognition, or referral from their accountant - through our ExpensifyApproved! Partner Program, we train and support accountants who then encourage their customers to useExpensify . Though we offer onboarding and ongoing support to everyone, our members and customers generally prefer to take advantage of our self-service options. We have developed Concierge, our customer support engine, to make handling customer support inquiries much more efficient. Concierge is powered by AI-assisted customer support agents, with different levels of skill and training, spread out across the world. Our product managers use the information we gather from Concierge to remain closely in tune with customer needs and guide our future platform roadmap. We primarily generate revenue from annual subscriptions to our cloud-based platform, driven by the number of paid members active on a monthly basis. Individuals or companies pay for subscriptions on behalf of themselves, their employees and contractors, who we collectively refer to as members. We define a customer as any member who pays for themselves and zero or more other members, grouped into one or more "expense policies". This might be an individual, an entire company, or a department of a larger company. The definition of customer inherently excludes sole proprietors on Track or Submit plans. Our individual subscriptions include our Track and Submit plans, which include an optional paid monthly upgrade for anyone wishing to SmartScan more than 25 receipts in a given month. These subscriptions are billed monthly, irrespective of activity: •Free Plans (Optional upgrade for unlimited SmartScan) •Track. Our free Track plan comes with our SmartScan receipt scanning functionality and is used primarily by individuals and sole-proprietors to streamline their receipt and mileage tracking. 42 -------------------------------------------------------------------------------- Table of Contents •Submit. Our free Submit plan includes the same functionality in Track, and also adds the ability to automatically submit expense reports to anyone for reimbursement. Our business subscriptions can be used by teams, organizations and companies for free or upgraded to one of our paid plans, which include our Collect and Control plans, following a free trial. We bill customers on Collect and Control plans at the start of each month based on the number of policy members who were active in the previous month. Each customer has either a "pay per use" plan in which they are billed a flat rate for each active member, or an "annual" plan where they commit to a minimum number of monthly seats in exchange for a lower subscription rate. Collect and Control customers can access lower rates if they spend on the Expensify Card: •Free Plans •Free. Our Free plan, introduced inSeptember 2021 , enables our members to roll out a corporate card program with the Expensify Card, reimburse cash expenses for employees, send invoices to clients and set up bill payment for their team. •Paid Plans •Collect. Our Collect plan enables our members to integrate with popular small business accounting systems, configure simple expense report approval workflows, as well as reimburse employees, contractors and volunteers via Direct Deposit ACH. •Control. Our Control plan, which is by far our most popular plan, includes everything in Collect and adds the ability to configure rules-based approval workflows, and integrate with financial, travel, HR and other internal systems commonly used by mid-market and enterprise companies. We fully launched the Expensify Card in 2020 and, despite pullback in corporate expenses with the COVID-19 pandemic, customers have begun to adopt the card. We monetize transactions from the Expensify Card by receiving a percentage of the interchange for all spend on the card. As we expand our platform, we intend to increase the number of integrations and to more actively promote theExpensify Card with complementary use cases beyond expense management to both new and existing customers to drive increased adoption. Through our pricing, we aim to encourage viral adoption ofExpensify , make it easy for SMBs to become customers, and encourage customers to commit to annual subscriptions as well as adopt the Expensify Card. To encourage viral adoption, we offer viral features that are free and accessible without a paid subscription because using the feature has the secondary effect of promotingExpensify . For example, individual employees download theExpensify app, for free, and use it to submit their expenses to their bosses - turning every expense report into a highly targeted marketing message, straight to a decision maker. To lower the barrier for companies to adoptExpensify , we offer customers free trials, and lower subscription rates to customers who commit to an annual subscription and/or adopt the Expensify Card. Key Factors Affecting our Performance For a discussion of the key factors affecting our performance, please see "Key factors affecting our performance" in the Management's Discussion and Analysis section and the "Risk factors" section of our Prospectus. Impact of COVID-19 As a result of the COVID-19 pandemic, we temporarily closed our offices, asked our employees to work remotely and implemented travel restrictions, all of which represent a disruption in how we operate our business. The operations of our customers, the majority of which are SMBs, have likewise been disrupted. The outsized impact of the pandemic on SMBs was evident in 2020 as an abnormal 43 -------------------------------------------------------------------------------- Table of Contents percentage of our customers stopped adding new members to our platform, ceased (or paused) operations and/or scaled back or terminated subscriptions to theExpensify platform. Business travel, traditionally a significant driver of expenses on our platform, has been severely curtailed during the pandemic with complex regional effects as lockdowns were put in place and altered rapidly. As a result of the pull-back in travel related expenses and other expenses that were not generated in a work from home environment, many of our customers that remained on our platform had fewer employees incurring expenses on a monthly basis in 2020. After a steady increase in paid members over multiple years, the average number of paid members on our platform declined 15% from 742,000 in the quarter endedMarch 31, 2020 to 633,000 in the quarter endedSeptember 30, 2020 and we have rebounded to 667,000 paid members in the quarter endedSeptember 30, 2021 . Our activity is still recovering fromMay 2020 asthe United States and certain other parts of the world continue to rebound from COVID-19. The amount of expenses incurred by the paid members remaining on our platform has also declined as a result of the factors stated above. While activity decreased and remains at lower levels than pre-pandemic, our revenue only declined until the quarter endedJune 30, 2020 . This initial adverse impact on revenue was mitigated by the prevalence of our annual contracts and minimum user requirements in those contracts as well as a price change that became effective inMay 2020 . We introduced the Expensify Card in 2020, immediately before the pandemic. Given the decline in the volume of expenses and potential customers' reluctance to adopt a new card in this unusual environment, growth from monetizing the transactions from the Expensify Card has taken longer than anticipated, but the rate of adoption is increasing despite the COVID headwinds. While the full lasting impact of the COVID-19 pandemic on the global economy and SMBs in particular remains uncertain, we believe that use of our platform will increase as economies reopen and business travel resumes. While uncertainty remains on many fronts, we are confident that the pandemic has also had a positive impact on the way we operate our business. We have fully embraced the distributed workforce and reimagined how we use our existing office space. As demand for expense management slowed during the pandemic, we invested in building our platform outside of our core expense management features, which will result in a more diversified range of use cases that is better insulated against similar shocks in the future. Key Business Metrics and Non-GAAP Financial Measures We review the following key metrics and non-GAAP financial measures to evaluate our business, measure our performance, identify trends affecting our business, formulate business plans and make strategic decisions. Accordingly, we believe that these key business metrics and non-GAAP financial measures provide useful information to investors and others in understanding and evaluating our results of operations in the same manner as our management team. These key business metrics and non-GAAP financial measures are presented for supplemental informational purposes only, should not be considered a substitute for financial information presented in accordance with GAAP, and may be different from similarly titled metrics or measures presented by other companies. Key Business Metrics Paid Members We believe that our ability to increase the number of paid members on our platform will drive our success as a business. Companies pay for subscriptions on behalf of employees and contractors who use the platform, whom we refer to as paid members. We define paid members as the average number of users (employees, contractors, volunteers, team members, etc.) who are billed on Collect or Control plans during any particular quarter. For SMBs or sole proprietors with only one employee, the business owner may also be the only paid member. 44 -------------------------------------------------------------------------------- Table of Contents While the full lasting impact of the COVID-19 pandemic on the global economy and SMBs in particular remains uncertain, there have been signs of recovery as the economy has slowly reopened. See the section titled "Impact of COVID-19" above for additional information. The following table sets forth the average number of paid members for the three months endedSeptember 30, 2021 and 2020, respectively. Three months ended Paid members (in thousands) September 30, 2021 667 September 30, 2020 633 Components of Results of Operations Revenue We generate revenue from subscription fees based on the usage of our expense reporting cloud-based platform under arrangements paid monthly in arrears that are either month-to-month that can be terminated by either party without penalty at any time or annual arrangements based on a minimum number of monthly members. Annual subscription customers who wish to terminate their contracts before the end of the term are required to pay the remaining obligation in full plus any fees or penalties set forth in the agreement. InMay 2020 , we updated our terms of service whereby annual contracts became non-cancelable. We charge our customers subscription fees for access to our platform based on the number of monthly active members and level of service. The contractual price is based on either negotiated fees or rates published on our website. We generate most of our revenue from customers who have a credit card or debit card on file with us that is automatically charged each month. Virtually all of our customers have a standard terms of service contract, with the few exceptions on bespoke service contracts. Our contracts with our customers include two performance obligations: access to the hosted software service, inclusive of all features available within the platform and related customer support. We account for the platform access and the support as a combined performance obligation because they have the same pattern of transfer over the same period and are therefore delivered concurrently. We satisfy our performance obligation over time each month as we provide platform access and support services to customers and as such recognize revenue over time. We recognize revenue net of applicable taxes imposed on the related transaction. Cost of Revenue, Net Cost of revenue, net primarily consists of expenses related to hosting the company's service, including the costs of data center capacity, credit card processing fees, third-party software license fees, outsourcing costs to support customer service and outsourcing costs to support and process the SmartScan technology, net of consideration from a vendor. Additional costs include amortization expense on capitalized software development costs and personnel-related expenses, including stock-based compensation and employee costs attributable to supporting our customers and maintenance of our platform. The consideration from a vendor is related to the Expensify Card. We use a third-party vendor to issue Expensify Cards and process the related transactions. When purchases are made with the Expensify Card, a fee is charged by the card network to the merchant (also known as "Interchange"). The vendor is contractually entitled to the Interchange through its relationships with the card network and card issuing bank. The vendor keeps a portion of the Interchange for their services, and our agreement with the vendor results in us receiving the remainder of the Interchange minus the amount retained by the vendor (our remainder portion, the "Expensify Interchange Amount"). The vendor also charges us fees (the "Vendor Fees") for the services it provides to us. Due to the nature of the vendor agreement, we do not 45 -------------------------------------------------------------------------------- Table of Contents record the Expensify Interchange Amount as revenue. Instead, the net of the Expensify Interchange Amount and Vendor Fees are paid to us, and we record it as "consideration from a vendor", a contra-expense in Cost of revenue, net. The following summarizes these various amounts for the periods presented: Three months ended September 30, Nine months ended September 30, 2021 2020 2021 2020 (in thousands) Expensify Interchange Amount $ 872$ 284 $ 2,067 $ 698 Vendor Fees 65 22 142 66 Consideration from a Vendor $ 807 $
262
We anticipate an increase in Cost of revenue, net expenses during the three months and year endedDecember 31, 2021 in which we completed our initial public offering as a result of the discretionary cash bonuses anticipated to be paid to our employees during the fourth quarter of fiscal year 2021 as described in the subsection titled "Critical accounting policies and estimates - Cash bonuses", as well as additional stock-based compensation expense going forward, as described within our notes to the consolidated financial statements included elsewhere in this Quarterly Report on Form 10-Q. Operating Expenses Research and Development Research and development expenses consist primarily of personnel-related expenses, including stock-based compensation, incurred related to the planning and preliminary project stage and post-implementation stage of new products or enhancing existing products or services. We capitalize certain software development costs that are attributable to developing or adding significant functionality to our internal-use software during the application development stage of the projects. All research and development expenses, excluding capitalized software development costs, are expensed as incurred. We believe delivering new functionality is critical to attract new customers and expand our relationships with existing customers. We expect to continue to make investments in and expand our product and service offerings to enhance our customers' experience and satisfaction and to attract new customers. We expect research and development expenses will increase as we expand our research and development team to develop new products and product enhancements. We anticipate an increase in Research and development expenses during the three months and year endedDecember 31, 2021 in which we completed our initial public offering as a result of the discretionary cash bonuses anticipated to be paid to our employees during the fourth quarter of fiscal year 2021 as described in the subsection titled "Critical accounting policies and estimates - Cash bonuses", as well as additional stock-based compensation expense going forward, as described within our notes to the consolidated financial statements included elsewhere in this Quarterly Report on Form 10-Q. Sales and Marketing Sales and marketing expenses primarily consist of personnel-related expenses, including stock-based compensation, advertising expenses, branding and public relations expenses and referral fees for strategic partners and other benefits that we provide to our referral and affiliate partners. We expect sales and marketing expenses will increase as we expand our sales efforts to pursue our market opportunity. We anticipate an increase in Sales and marketing expenses during the three months and year endedDecember 31, 2021 in which we completed our initial public offering as a result of the discretionary cash bonuses anticipated to be paid to our employees during the fourth quarter of fiscal year 2021 as 46 -------------------------------------------------------------------------------- Table of Contents described in the subsection titled "Critical accounting policies and estimates - Cash bonuses", as well as additional stock-based compensation expense going forward, as described within our notes to the consolidated financial statements included elsewhere in this Quarterly Report on Form 10-Q. General and Administrative General and administrative expenses primarily consist of personnel-related expenses, including stock-based compensation, for executive management and any employee time allocated to administrative functions, including finance and accounting, legal and human resources. In addition to personnel-related expenses, general and administrative expenses consist of rent, utilities, depreciation on property and equipment, amortization of finance lease right-of-use assets and external professional services, including accounting, audit, tax, finance, legal and compliance, human resources and information technology. We expect that general and administrative expenses will continue to increase as we scale our business and as we incur costs associated with being a publicly traded company, including legal, audit, business insurance and consulting fees. We anticipate an increase in General and administrative expenses during the three months and year endedDecember 31, 2021 in which we completed our initial public offering as a result of the discretionary cash bonuses anticipated to be paid to our employees during the fourth quarter of fiscal year 2021 as described in the subsection titled "Critical accounting policies and estimates - Cash bonuses", as well as additional stock-based compensation expense going forward, as described within our notes to the consolidated financial statements included elsewhere in this Quarterly Report on Form 10-Q. Interest and Other Expenses, Net Interest and other expenses, net, consist primarily of interest paid under our credit facilities with Canadian Imperial Bank of Commerce (CIBC). It also includes realized gains and losses on foreign currency transactions and foreign currency remeasurement. Benefit (Provision) for Income Taxes Income taxes primarily consist of income taxes inthe United States ,United Kingdom ,Australia ,Netherlands andCanada , as well as states inthe United States in which we do business. 47 -------------------------------------------------------------------------------- Table of Contents Results of Operations The results of operations presented below should be reviewed in conjunction with the consolidated financial statements and notes included elsewhere in this Quarterly Report on Form 10-Q. The following table sets forth our results of operations for the periods presented: Three months ended September 30, Nine months ended September 30, 2021 2020 2021 2020 (in thousands, except share and per share data) Revenue $ 37,447$ 21,694 $ 102,471$ 62,335 Cost of revenue, net(1) 18,197 8,443 33,768 23,881 Gross margin 19,250 13,251 68,703 38,454 Operating expenses: Research and development(1) 2,167 2,268 8,138 4,645 General and administrative(1) 18,333 14,579 35,827 24,717 Sales and marketing(1) 7,608 1,491 14,555 7,814 Total operating expenses 28,108 18,338 58,520 37,176 (Loss) income from operations (8,858) (5,087) 10,183 1,278 Interest and other expenses, net (1,054) (646) (2,560) (2,160) (Loss) income before income taxes (9,912) (5,733) 7,623 (882) Benefit (provision) for income taxes 3,567 (1,205) 706 (2,570) Net (loss) income $ (6,345)$ (6,938) $ 8,329$ (3,452) Less: income allocated to participating securities - - (5,625) - Net (loss) income attributable to common stockholders $ (6,345)$ (6,938) $ 2,704$ (3,452) Net (loss) income per share attributable to common stockholders: Basic $ (0.18)$ (0.25) $ 0.09$ (0.13) Diluted $ (0.18)$ (0.25) $ 0.07$ (0.13) Weighted-average shares of common stock used to compute net (loss) income per share attributable to common stockholders: Basic 34,490,860 27,951,536 31,301,387 27,095,925 Diluted 34,490,860 27,951,536 41,452,880 27,095,925 48
-------------------------------------------------------------------------------- Table of Contents (1)Includes stock-based compensation expense as follows: Three months ended September 30, Nine months ended September 30, 2021 2020 2021 2020 (in thousands) Cost of revenue, net $ 245$ 956 $ 670$ 1,280 Research and development 154 1,062 482 1,302 General and administrative 410 9,689 1,118 10,205 Sales and marketing 88 58 225 164
Total stock-based compensation expense $ 897
$ 2,495
Comparison of the three months endedSeptember 30, 2021 and 2020 Revenue Three months ended September 30, Change 2021 2020 Amount % (in thousands, except percentages) Revenue $ 37,447$ 21,694 $ 15,753 73 % Revenue increased by$15.8 million , or 73%, for the three months endedSeptember 30, 2021 compared to the same period in 2020, primarily due to a pricing change implemented inMay 2020 , which led to a gradual increase in per member price for our paid members over time from existing customers not using the Expensify Card in connection with our expense management platform for 50% or more of their approved expenses and increased demand for business travel, which is a significant use for our platform and driver for an increase in the number of paid members, that can be attributed to the lifting of travel restrictions withinthe United States and certain other countries and higher rates of returning to the office as a result of the widespread availability and distribution of COVID-19 vaccines. Our revenue for the three months endedSeptember 30, 2020 was adversely affected by the COVID-19 pandemic, particularly due to the decrease in business travel. Cost of Revenue, Net and Gross Margin Three months ended September 30, Change 2021 2020 Amount % (in thousands, except percentages) Cost of revenue, net $ 18,197$ 8,443 $ 9,754 116 % Gross margin 19,250 13,251$ 5,999 45 % Gross margin % 51 % 61 % Cost of revenue, net increased by$9.8 million , or 116%, for the three months endedSeptember 30, 2021 compared to the same period in 2020. Cost of revenue, net increased primarily due to discretionary cash bonuses of$3.6 million paid out to employees directly engaged in supporting our customers and providing maintenance of our platform as well as a related bonus accrual of$5.4 million during the three months endedSeptember 30, 2021 for discretionary cash bonuses to be paid to our employees during the fourth quarter of fiscal year 2021. For further detail over the cash bonuses, refer to the subsection titled "Critical accounting policies and estimates-Cash bonuses". Another contributing factor to the increase is a higher volume of payment processing fees directly related to the increase in reimbursement activity. In addition, consideration from a vendor, which represents monetizing Expensify Card activities, reduced cost of revenue, net by$0.8 million and$0.3 million for the three months endedSeptember 30, 2021 and 49 -------------------------------------------------------------------------------- Table of ContentsSeptember 30, 2020 , respectively. This increase in reduction to cost of revenue, net was driven primarily by increased adoption and spend captured from members on the Expensify Card. Gross margin decreased to 51% for the three months endedSeptember 30, 2021 compared to 61% in the same period in 2020. The decrease was primarily driven by the 116% increase in cost of revenue, net for the three months endedSeptember 30, 2021 compared to the same period in 2020. Although revenue increased by 73% for the same period, cost of revenue, net increased at a higher rate due to the factors described in the preceding paragraph. Operating Expenses Research and Development Three months ended September 30, Change 2021 2020 Amount % (in thousands, except percentages) Research and development $ 2,167$ 2,268 $ (101) (4) % Research and development expenses decreased by$0.1 million , or 4%, for the three months endedSeptember 30, 2021 compared to the same period in 2020. The decrease is primarily driven by increased capitalization of internally developed software costs directly related to employee time spent in the application development stage of projects for new products and features that are crucial for the success of our Company partially offset by discretionary cash bonuses of$2.0 million paid out to employees directly engaged in the planning and preliminary project stage and post-implementation stage of new products and features as well as a related bonus accrual of$1.9 million during the three months endedSeptember 30, 2021 for discretionary cash bonuses to be paid to our employees during the fourth quarter of fiscal year 2021. For further detail over the cash bonuses, refer to the subsection titled "Critical accounting policies and estimates-Cash bonuses". We continue to believe that focused investments in research and development are critical to our future growth and competitive position in the marketplace, and to the development of new and updated features, products and services that are central to our core business strategy. Sales and Marketing Three months ended September 30, Change 2021 2020 Amount % (in thousands, except percentages) Sales and marketing $ 7,608$ 1,491 $ 6,117 410 % Sales and marketing expenses increased by$6.1 million , or 410%, for the three months endedSeptember 30, 2021 compared to the same period in 2020. The increase was driven primarily by out of home advertising campaigns, the purchase of ads on podcasts and various other platforms to promote our products and services and discretionary cash bonuses of$1.3 million paid out to employees directly engaged in sales and marketing activities as well as a related bonus accrual of$1.8 million during the three months endedSeptember 30, 2021 for discretionary cash bonuses to be paid to our employees during the fourth quarter of fiscal year 2021. For further detail over the cash bonuses, refer to the subsection titled "Critical accounting policies and estimates-Cash bonuses". For the three months endedSeptember 30, 2020 , we aggressively reduced our advertising and other sales and marketing expenses due to the impact of the COVID-19 pandemic. General and Administrative 50
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Table of Contents Three months ended September 30, Change 2021 2020 Amount % (in thousands, except percentages) General and administrative $ 18,333 $
14,579
General and administrative expenses increased by$3.8 million , or 26%, for the three months endedSeptember 30, 2021 compared to the same period in 2020, primarily due to increased employee compensation of our executive employees, hiring of additional accounting and finance employees, increased professional service costs for accounting, auditing and legal services related to our annual financial statement audits and quarterly reviews and discretionary cash bonuses of$2.6 million paid out to employees directly engaged in general and administrative activities as well as a related bonus accrual of$7.7 million during the three months endedSeptember 30, 2021 for discretionary cash bonuses to be paid to our employees during the fourth quarter of fiscal year 2021. For further detail over the cash bonuses, refer to the subsection titled "Critical accounting policies and estimates-Cash bonuses". Interest and Other Expenses, Net Three months ended September 30, Change 2021 2020 Amount % (in thousands, except percentages) Interest and other expenses, net$ (1,054) $ (646) $ (408) 63 % (1,054) (646) Interest and other expenses, net increased by$0.4 million , or 63%, for the three months endedSeptember 30, 2021 compared to the same period in 2020. The increase was driven by theU.S. dollar getting stronger in 2021 resulting in higher foreign transaction exchange losses. Benefit (Provision) for Income Taxes Three months ended September 30, Change 2021 2020 Amount % (in
thousands, except percentages)
Benefit (provision) for income taxes $ 3,567
(396) % We recorded a$3.6 million benefit for income taxes for the three months endedSeptember 30, 2021 compared to a$1.2 million provision for the same period in 2020. We follow the asset and liability method of accounting for income taxes, whereby we recognize deferred income taxes for the tax consequences of temporary differences between the financial statement carrying amounts and the tax basis of the assets and liabilities. Valuation allowances are recorded to reduce deferred tax assets when it is more likely than not that a tax benefit will not be realized. The provision for income taxes reflects taxable income earned and taxed inU.S. federal and state and non-U.S. jurisdictions. During the three months endedSeptember 30, 2021 , we recorded a benefit for income taxes primarily due to cash bonuses for employees that were approved by management inJuly 2021 , which resulted in a net loss for the three months endedSeptember 30, 2021 and a change to our estimated taxable income for the annual period endedDecember 31, 2021 . For further detail over these cash bonuses, refer to the Employee stock option exercise cash bonus discussion within Note 2. During the three months ended 51
-------------------------------------------------------------------------------- Table of ContentsSeptember 30, 2020 , we had a loss before income taxes, however a significant secondary market transaction occurred that was not tax deductible, which resulted in taxes owed on the transaction. In addition, we prepared our interim tax provision by applying a year-to-date effective tax rate starting in the three months endedSeptember 30, 2021 . For the three months endedSeptember 30, 2020 , we prepared our interim tax provision by applying an annual effective tax rate. We believe that using the actual year-to-date effective tax rate going forward results in the best estimate of the annual effective tax rate. Comparison of the nine months endedSeptember 30, 2021 and 2020 Revenue Nine months ended September 30, Change 2021 2020 Amount % (in thousands, except percentages) Revenue $ 102,471$ 62,335 $ 40,136 64 % Revenue increased by$40.1 million , or 64%, for the nine months endedSeptember 30, 2021 compared to the same period in 2020. InMay 2020 , the Company updated its terms of service, which resulted in annual contracts becoming noncancellable and implemented a pricing change, which led to a significant increase in the average paid member price during the nine months endedSeptember 30, 2021 compared to the same period in 2020. Revenue growth was partially offset by a slight decrease in average paid members for the nine months endedSeptember 30, 2021 compared to the same period in 2020. Although the number of paid members decreased from approximately 674,000 paid members on average during the nine months endedSeptember 30, 2020 to approximately 656,000 paid members on average during the nine months endedSeptember 30, 2021 , the monthly average paid member numbers continue to incrementally recover back to pre-COVID levels that were evident during the first quarter of 2020. We continue to see further evidence of recovery with increased reimbursement activity each quarter during the nine months endedSeptember 30, 2021 as global restrictions are eased. Cost of Revenue, Net and Gross Margin Nine months ended September 30, Change 2021 2020 Amount % (in thousands, except percentages) Cost of revenue, net$ 33,768 $ 23,881 $ 9,887 41 % Gross margin 68,703 38,454$ 30,249 79 % Gross margin % 67 % 62 % Cost of revenue, net increased by$9.9 million , or 41%, for the nine months endedSeptember 30, 2021 compared to the same period in 2020. Cost of revenue, net increased primarily due to the increase in employee compensation related to the discretionary cash bonuses of$3.6 million paid to employees directly engaged in supporting our customers and providing maintenance of our platform as well as a related bonus accrual of$5.4 million during the nine months endedSeptember 30, 2021 for discretionary cash bonuses to be paid to our employees during the fourth quarter of fiscal year 2021. For further detail over the cash bonuses, refer to the subsection titled "Critical accounting policies and estimates-Cash bonuses". In addition to the cash bonuses, Cost of revenue, net primarily increased due to a higher volume of payment processing fees directly related to the increase in reimbursement activity, increased 52 -------------------------------------------------------------------------------- Table of Contents efforts in support and implementation services, amortization related to capitalized software as our research and development efforts continue to grow to develop new products and services, and increased outsourcing activities related to maintaining the platform. In addition, consideration from a vendor, which represents monetizing Expensify Card activities, reduced cost of revenue, net by$1.9 million and$0.6 million for the nine months endedSeptember 30, 2021 andSeptember 30, 2020 , respectively. This increase in reduction to cost of revenue, net was driven primarily by increased adoption and spend captured from members on the Expensify Card. Gross margin increased to 67% for the nine months endedSeptember 30, 2021 compared to 62% in the same period in 2020. The increase was primarily driven by the 64% increase in revenue for the nine months endedSeptember 30, 2021 compared to the same period in 2020. Although revenue increased by 64% for the same period, cost of revenue, net did not increase at the same rate due to the factors described in the preceding paragraph. Research and Development Nine months ended September 30, Change 2021 2020 Amount % (in thousands, except percentages) Research and development $ 8,138$ 4,645 $ 3,493 75 % Research and development expenses increased by$3.5 million , or 75%, for the nine months endedSeptember 30, 2021 compared to the same period in 2020. The increase is primarily driven by discretionary cash bonuses of$5.6 million paid out to employees directly engaged in the planning and preliminary project stage and post-implementation stage of new products and features that are crucial for the success of our Company as well as a related bonus accrual of$1.9 million during the nine months endedSeptember 30, 2021 for discretionary cash bonuses to be paid to our employees during the fourth quarter of fiscal year 2021. For further detail over the cash bonuses, refer to the subsection titled "Critical accounting policies and estimates-Cash bonuses". These increases were partially offset by increased capitalization of internally developed software costs directly related to employee time spent in the application development stage of projects for our new products and features. Sales and Marketing Nine months ended September 30, Change 2021 2020 Amount % (in thousands, except percentages) Sales and marketing $ 14,555$ 7,814 $ 6,741 86 % Sales and marketing expenses increased by$6.7 million , or 86%, for the nine months endedSeptember 30, 2021 compared to the same period in 2020. The increase was driven primarily by discretionary cash bonuses of$1.3 million paid out to employees directly engaged in sales and marketing activities as well as a related bonus accrual during the nine months endedSeptember 30, 2021 for discretionary cash bonuses of$1.8 million to be paid to our employees during the fourth quarter of fiscal year 2021. For further detail over the cash bonuses, refer to the subsection titled "Critical accounting policies and estimates-Cash bonuses". The Company also increased advertising spend to gain further brand awareness. Following an Expensify Card launch advertising campaign during the first three months of 2020, we aggressively reduced our advertising and other sales and marketing expenses for the nine months endedSeptember 30, 2020 due to the impact of the COVID-19 pandemic. General and Administrative 53
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Table of Contents Nine months ended September 30, Change 2021 2020 Amount % (in thousands, except percentages) General and administrative $ 35,827$ 24,717 $ 11,110 45 % General and administrative expenses increased by$11.1 million , or 45%, for the nine months endedSeptember 30, 2021 compared to the same period in 2020, primarily due to increased compensation of our executive employees and discretionary cash bonuses of$6.9 million paid out to employees directly engaged in general and administrative activities as well as a related bonus accrual of$7.7 million during the nine months endedSeptember 30, 2021 for discretionary cash bonuses to be paid to our employees during the fourth quarter of fiscal year 2021. For further detail over the cash bonuses, refer to the subsection titled "Critical accounting policies and estimates-Cash bonuses". The increase was also due to higher professional service costs for accounting, auditing, and legal services related to our annual financial statement audits and quarterly reviews. Interest and Other Expenses, Net Nine months ended September 30, Change 2021 2020 Amount % (in thousands, except percentages) Interest and other expenses, net $ (2,560)$ (2,160) $ (400) 19 % Interest and other expenses, net increased by$0.4 million , or 19% for the nine months endedSeptember 30, 2021 compared to the same period in 2020. The increase was driven by theU.S. dollar getting stronger in 2021 resulting in higher foreign transaction exchange losses. Benefit (Provision) for Income Taxes Nine months ended September 30, Change 2021 2020 Amount % (in thousands, except percentages) Benefit (provision) for income taxes $ 706$ (2,570) $ 3,276 (127) % We recorded a$0.7 million benefit for income taxes for the nine months endedSeptember 30, 2021 compared to a$2.6 million provision for income taxes for the same period in 2020. We follow the asset and liability method of accounting for income taxes, whereby we recognize deferred income taxes for the tax consequences of temporary differences between the financial statement carrying amounts and the tax basis of the assets and liabilities. Valuation allowances are recorded to reduce deferred tax assets when it is more likely than not that a tax benefit will not be realized. The provision for income taxes reflects taxable income earned and taxed inU.S. federal and state and non-U.S. jurisdictions. Our tax benefit for the nine months endedSeptember 30, 2021 was affected primarily by our change to the estimated taxable income for the annual period endedDecember 31, 2021 as a result of the one time bonus expenses we incurred during the nine months endedSeptember 30, 2021 as well as expected bonus expenses to be incurred during the fiscal quarter endedDecember 31, 2021 . During the nine months endedSeptember 30, 2020 , we had a loss before income taxes, however a significant secondary market transaction occurred that was not tax deductible, which resulted in taxes owed on the transaction. In addition, we prepared our interim tax provision by applying a year-to-date effective tax rate starting in the three months endedSeptember 30, 2021 . For the nine months endedSeptember 30, 2020 and the 54 -------------------------------------------------------------------------------- Table of Contents first two fiscal quarters of 2021, we prepared our interim tax provision by applying an annual effective tax rate. We believe that using the actual year-to-date effective tax rate going forward results in the best estimate of the annual effective tax rate. Non-GAAP Financial Measures Adjusted EBITDA and Adjusted EBITDA Margin We define adjusted EBITDA as net income from operations excluding provision for income taxes, interest and other expenses, net, depreciation and amortization and stock based compensation. We define adjusted EBITDA margin as adjusted EBITDA divided by total revenue for the same period. We are focused on profitable growth and we consider adjusted EBITDA to be an important measure because it helps illustrate underlying trends in our business that could otherwise be masked by the effect of the income or expenses that are not indicative of the core operating performance of our business. Three months ended September 30, Nine months ended September 30, 2021 2020 2021 2020 (in thousands, except percentages) Adjusted EBITDA $ (6,523)$ 7,422 $ 16,410 $ 16,582 Adjusted EBITDA margin (17) % 34 % 16 % 27 % Limitations and Reconciliations of Non-GAAP Financial Measures Non-GAAP financial measures have limitations as analytical tools and should not be considered in isolation or as substitutes for financial information presented under GAAP. There are a number of limitations related to the use of non-GAAP financial measures versus comparable financial measures determined under GAAP. For example, other companies in our industry may calculate these non-GAAP financial measures differently or may use other measures to evaluate their performance. All of these limitations could reduce the usefulness of these non-GAAP financial measures as analytical tools. Investors are encouraged to review the related GAAP financial measures and the reconciliations of these non-GAAP financial measures to their most directly comparable GAAP financial measures and to not rely on any single financial measure to evaluate our business. The following table reconciles the most directly comparable GAAP financial measure to each of these non-GAAP financial measures. Adjusted EBITDA and adjusted EBITDA margin Three months ended September 30, Nine months ended September 30, 2021 2020 2021 2020 (in thousands, except percentages) Net (loss) income$ (6,345) $ (6,938) $ 8,329$ (3,452) Net (loss) income margin (17) % (32) % 8 % (6) % Add: (Benefit) provision for income taxes (3,567) 1,205 (706) 2,570 Interest and other expenses, net 1,054 646 2,560 2,160 Depreciation and amortization 1,438 744 3,732 2,353 Stock-based compensation 897 11,765 2,495 12,951 Adjusted EBITDA$ (6,523) $ 7,422 $ 16,410 $ 16,582 Adjusted EBITDA margin (17) % 34 % 16 % 27 % 55
-------------------------------------------------------------------------------- Table of Contents Liquidity and Capital Resources As ofSeptember 30, 2021 , we had$68.1 million in cash and cash equivalents. Since our inception, we have financed our operations primarily through our cash flow from operations, sales of our equity securities and borrowings under our credit facilities. InNovember 2021 , we completed our IPO in which we received aggregate net proceeds of approximately$57.5 million after deducting underwriting discounts and commissions of approximately$4.9 million and offering costs of approximately$8.0 million . As ofSeptember 30, 2021 , we had$67.6 million in outstanding indebtedness. Our future capital requirements will depend on many factors, including revenue growth and costs incurred to support growth in our business and our need to respond to business opportunities, challenges or unforeseen circumstances. We believe that our existing cash resources will be sufficient to finance our continued operations, growth strategy and the additional expenses we expect to incur as a public company for at least the next 12 months. Cash Bonuses As described in the subsection titled "Critical accounting policies and estimates-Cash bonuses," we determined that we would pay a cash bonus to each of our employees in a value that approximates the cost of each employee exercising 45% of their total stock options, limited by the total stock options outstanding and held by each existing employee as ofJune 15, 2021 , including the tax withholding applicable to each employee. We included both vested and unvested stock options outstanding and held by each existing employee as ofJune 15, 2021 by each employee in determining the cash bonus paid. No employee is obligated to use the cash bonus to exercise their outstanding stock options. During the fourth quarter of the year endedDecember 31, 2021 , we intend to use a portion of the net proceeds we received from completion of our IPO to pay the remaining discretionary cash bonuses to our employees, the total of which we currently estimate at approximately$27.8 million as of the date of this Quarterly Report on Form 10-Q. Cash Flows The following table summarizes our cash flows for the periods indicated: Nine months ended September 30, 2021 2020 (in thousands) Net cash provided (used) by operating activities $ 34,580$ (4,392) Net cash used by investing activities (6,999) (2,908) Net cash provided by financing activities 17,564 8,463
Net increase in cash, cash equivalents and restricted cash $ 45,145
Cash Provided (Used) by Operating Activities During the nine months endedSeptember 30, 2021 , cash provided by operating activities was$34.6 million , which was primarily driven by net income, non-cash charges including depreciation and amortization and stock-based compensation, increases in settlement liabilities which represent increased expense reimbursement activity, and increases in accrued expenses and other liabilities primarily resulting from employee compensation related to discretionary cash bonuses to be paid to employees. The timing of the settlement of certain operating liabilities and receipt of certain operating assets can affect the amounts reported as net cash provided by operating activities on the consolidated statements 56 -------------------------------------------------------------------------------- Table of Contents of cash flows. The main offsets to net cash provided by operating activities were due to the timing of receipt of certain operating assets such as accounts receivable. Net cash provided (used) by operating activities increased for the nine months endedSeptember 30, 2021 compared to the same period in 2020 primarily due to an increase in net income and net changes in operating assets and liabilities, particularly for settlement liabilities and accrued expenses and other liabilities. Cash Used in Investing Activities During the nine months endedSeptember 30, 2021 , cash used in investing activities was$7.0 million , primarily consisting of the purchase of property and equipment related to the build-out of our offices inPortland andSan Francisco and software development costs. Net cash used in investing activities increased for the nine months endedSeptember 30, 2021 compared to the same period in 2020 primarily due to the increased activity during 2021 related to the build-out of our offices inPortland andSan Francisco and software development costs as we continue to invest in our platform. Cash Provided by Financing Activities During the nine months endedSeptember 30, 2021 , cash provided by financing activities was$17.6 million , primarily consisting of proceeds from our amended and restated loan and security agreement with CIBC and exercises of stock options partially offset by principal payments to fully payoff our remaining principal balances on our amortizing and non-amortizing term loans with CIBC and payments of deferred offering costs related to our IPO. Net cash provided by financing activities increased for the nine months endedSeptember 30, 2021 compared to the same period in 2020 primarily due to the proceeds received from our amended and restated loan and security agreement with CIBC net of principal payments made to fully payoff our amortizing and non-amortizing term loans with CIBC as well as increased proceeds from exercises of stock options. These increases were partially offset by the borrowings under our line of credit that occurred during the nine months endedSeptember 30, 2020 . Financing Arrangements Amortizing Term Mortgage In 2019, we purchased a commercial building inPortland, Oregon . In connection with the purchase, we entered into a credit agreement with CIBC that provides for a$8.3 million amortizing term mortgage. The agreement requires interest and principal payments be made each month over a 30-year period. Interest accrues at a fixed rate of 5% per year untilAugust 2024 , at which point the interest rate changes to the Wall Street Journal Prime Rate minus 0.25% for the remaining term of the mortgage. The borrowings are secured by the building. As ofSeptember 30, 2021 andDecember 31, 2020 , the outstanding balance of the amortizing term mortgage was$8.0 million and$8.1 million , respectively. Loan and Security Agreement Our loan and security agreement with CIBC, as amended and restated inSeptember 2021 (2021 amended term loan), includes a$75.0 million term loan, consisting of a$45.0 million initial term loan with an option at a later date to enter into an additional$30.0 million delayed term loan, and a$25.0 million revolving line of credit. Approximately$24.0 million of the loan proceeds were used to immediately repay the remaining balances under the amortizing and non-amortizing term loans at the time of the amendment and restatement inSeptember 2021 as well as the commitment fees and any other debt issuance costs 57 -------------------------------------------------------------------------------- Table of Contents associated with the amended agreement. The remaining proceeds from the initial term loan went towards the Company's normal business operations and towards debt issuance costs. The loan and security agreement was originally entered into inMay 2018 . The initial term loan of$45.0 million entered into by the Company inSeptember 2021 is payable over a 60 month period with principal and accrued interest payments due each quarter thereafter, which commences with the first payment due onSeptember 30, 2021 . Quarterly principal payments are fixed and escalate throughout the term. The amounts borrowed are payable with interest at the bank's reference rate plus 2.25% (5.5% as ofSeptember 30, 2021 ) and continuing on a quarterly basis through the end of the term loan. The borrowings are secured by substantially all the Company's assets. As ofSeptember 30, 2021 , the outstanding balance of the 2021 amended term loan and revolving line of credit was$44.9 million and$15.0 million , respectively.The term loan and revolving line of credit mature inSeptember 2026 andSeptember 2024 , respectively. See Note 7 to our consolidated financial statements included elsewhere in this Quarterly Report on Form 10-Q for further information. Certain Covenants We are subject to customary covenants under our loan and security agreement, which unless waived by CIBC, restrict our and our subsidiaries' ability to, among other things incur additional indebtedness, create or incur liens, permit a change of control or merge or consolidate with other companies, sell or transfer assets, pay dividends or make distributions, make acquisitions, investments or loans, or payments and prepayments of subordinated indebtedness, subject to certain exceptions. We must also maintain certain financial covenants: for the first year, a total annual recurring revenue leverage ratio not to exceed 0.8 to 1.0, tested on the last day of each fiscal quarter, and maintaining liquidity at times not less than$10.0 million , in each case as defined in the loan and security agreement; and thereafter, a total EBITDA net leverage ratio, tested each quarter, of not less than 5.00 to 1.00 fromSeptember 30, 2022 through and includingJune 30, 2023 , not less than 4.00 to 1.00 fromSeptember 30, 2023 through and includingJune 30, 2024 , and not less than 3.00 to 1.00 fromSeptember 30, 2024 and thereafter, and a fixed charge coverage ratio of not less than 1.10 to 1.00, tested on the last day of each calendar quarter. If we fail to perform our obligations under these and other covenants, CIBC's credit commitments could be terminated and any outstanding borrowings, together with accrued interest, under the credit or loan agreements could be declared immediately due and payable. As ofSeptember 30, 2021 , we were in compliance with all debt covenants. Contractual Obligations and Commitments Our contractual obligations and commitments primarily consist of obligations under financing arrangements, operating leases for corporate offices, and finance leases for data center equipment. For additional information on financing arrangements, operating leases, and finance leases, see Note 5 and Note 7 to our consolidated financial statements included elsewhere in this Quarterly Report on Form 10-Q for further information. Except for our financing arrangements, there have been no material changes in our contractual obligations and commitments, as disclosed in the Prospectus. Indemnification Agreements In the ordinary course of business, we enter into agreements of varying scope and terms whereby we agree to indemnify customers, issuing banks, card networks, vendors, and other parties with respect to certain matters, including, but not limited to, losses arising out of the breach of such agreements, services to be provided by us or from intellectual property infringement claims made by third parties. In addition, we have entered into indemnification agreements with our directors and certain officers and employees 58 -------------------------------------------------------------------------------- Table of Contents that will require us, among other things, to indemnify them against certain liabilities that may arise by reason of their status or service as directors, officers, or employees. No demands have been made upon us to provide indemnification under such agreements and there are no claims that we are aware of that could have a material effect on our consolidated balance sheets, consolidated statements of income, consolidated statements of convertible preferred stock and stockholder's deficit, or consolidated statements of cash flows. Off-Balance Sheet Arrangements During the periods presented, we did not have, and we do not currently have, any off-balance sheet financing arrangements or any relationships with unconsolidated entities or financial partnerships, including entities sometimes referred to as structured finance or special purpose entities, that were established for the purpose of facilitating off-balance sheet arrangements or other contractually narrow or limited purposes. Critical Accounting Policies and Estimates Our consolidated financial statements included elsewhere herein have been prepared in accordance withU.S. generally accepted accounting principles. The preparation of our financial statements requires us to make estimates and judgments that affect our reported amounts of assets, liabilities, revenues and expenses. We base our estimates on historical experience and on various other assumptions that we believe are reasonable under the circumstances. Actual results may differ from these estimates under different assumptions or conditions. While our significant accounting policies are more fully described in the notes to our consolidated financial statements included elsewhere herein, we believe that the following accounting policies and estimates are critical to our business operations and understanding of our financial results. See Note 2 to our consolidated financial statements contained elsewhere herein for a description of our other significant accounting policies. Employee and Employee-related Expenses Allocating our employee and employee-related expenses, which consist of contractor costs, employee salary and wages, stock-based compensation and travel and other employee-related costs, to their appropriate financial statement line items on the consolidated statements of income, requires us to make estimates and judgments as a result of our generalist model and organizational structure. We base our estimates for allocating employee and employee related expenses on our internal time tracking tools. Management reviews the estimates each reporting period to evaluate the estimate of the allocated amounts to each expense financial statement line item in the consolidated financial statements. Revenue Recognition We generate revenue from subscription fees paid by our customers to access and use our hosted software services, as well as standard customer support. We adopted Accounting Standard Update (ASU) No. 2014-09, Revenue from Contracts with Customers (Topic 606) as ofJanuary 1, 2019 , utilizing the full retrospective method of transition. We recognize revenue when control of the promised goods or services is transferred to customers, in an amount that reflects the consideration we expect to be entitled to in exchange for those goods or services. Under Topic 606, we determine the amount of revenue to be recognized through the following five-step framework: 1.Identification of the contract, or contracts, with a customer; 2.Identification of the performance obligations in the contract; 59 -------------------------------------------------------------------------------- Table of Contents 3.Determination of the transaction price; 4.Allocation of the transaction price to the performance obligations in the contract; and 5.Recognition of revenue when, or as, we satisfy a performance obligation. Our contracts are either month-to-month arrangements billed monthly in arrears based on a specified number of members or annual arrangements billed monthly in arrears based on a minimum number of monthly members. Month-to-month contracts can be terminated by either party at any time without penalty. Annual subscription customers who wish to terminate their contracts before the end of the term are required to pay the remaining obligation in full plus any fees or penalties set forth in the agreement. InMay 2020 , we updated our terms of service, which resulted in annual contracts becoming noncancelable and a pricing change, which led to an increase in the per member price for paid members. We charge our customers subscription fees for access to our platform based on the number of monthly members and level of service. The contractual price per member is based on either negotiated fees or rates published on our website. Our contracts with our customers include two performance obligations: access to the hosted software service (SaaS), inclusive of all features available within the platform, and related customer support. We account for the SaaS and the support as a combined performance obligation because they have the same pattern of transfer over the same period and are therefore delivered concurrently. We satisfy our performance obligation over time each month as we provide the SaaS and support services to customers and as such generally recognize revenue monthly based on the number of monthly members and contractual rate per member. Certain annual contracts provide the customer the option to increase the minimum number of members and extend the contract term on a prospective basis or to purchase members beyond the minimum contracted number of members at a higher rate for a particular month. We account for these options when the customer exercises the option as they do not represent a material right, and we account for them as a contract modification when exercised by the customer. We recognize revenue net of applicable taxes imposed on the related transaction. We charge the customer on a monthly basis, in arrears, with typical payment terms being 30 days. A contract asset is the right to consideration for transferred goods or services and arises when the amount of revenue recognized exceeds amounts billed to a customer. As a result of a price increase in 2020 that was applicable to certain annual contracts and is being billed incrementally by us over a twelve month period, we recorded revenue for such contracts on a straight line basis over the twelve month period affected by the price increase. This resulted in contract assets that consist of unbilled receivables for revenue recognized in excess of billings. We recorded contract assets for unbilled receivables of$0.1 million and$1.2 million within Other current assets on our consolidated balance sheets as ofSeptember 30, 2021 andDecember 31, 2020 , respectively. The contract asset will decrease as the price increase is applied to the amounts billed to customers, over the twelve month period. Since our performance obligation is satisfied monthly, at any reporting period, we have no unsatisfied, or partially unsatisfied, performance obligations. Common Stock Valuations Prior to the IPO, given the absence of a public trading market for our common stock, and in accordance with theAmerican Institute of Certified Public Accountants Accounting and Valuation Guide , Valuation of Privately-Held Company Equity Securities Issued as Compensation, our board of directors exercised its reasonable judgment and considered numerous objective and subjective factors to determine the best estimate of fair value of our common stock underlying the stock options and RSUs, including: •independent third-party valuations of our common stock; •the expected price range of our common stock upon IPO determined by bankers; 60 -------------------------------------------------------------------------------- Table of Contents •the rights, preferences and privileges of our convertible preferred stock relative to those of our common stock; •our financial condition, results of operations and capital resources; •the likelihood and timing of achieving a liquidity event, such as an initial public offering or sale of the company, given prevailing market conditions; •the lack of marketability of our common stock; •our estimates of future financial performance; •valuations of comparable companies; •the hiring or loss of key personnel; •the status of our development, product introduction and sales efforts; •industry information, such as market growth and volume and macro-economic events; and •additional objective and subjective factors relating to our business. To determine the fair value of our common stock, we first determined our enterprise value and then allocated that enterprise value to our common stock and common stock equivalents. Our enterprise value was estimated using two generally accepted approaches: the income approach and the market approach. The income approach estimates enterprise value based on the estimated present value of future cash flows the business is expected to generate over its remaining life. The estimated present value is calculated using a discount rate reflective of the risks associated with an investment in a similar company in a similar industry or having a similar history of revenue growth. The market approach measures the value of a business through an analysis of recent sales or offerings of comparable investments or assets, and in our case, focused on comparing us to a group of our peer companies. In applying this method, valuation multiples are derived from historical operating data of the peer company group. We then apply multiples to our operating data to arrive at a range of indicated values of the company. For each valuation, we prepared a financial forecast to be used in the computation of the value of invested capital for both the income approach and market approach. The financial forecast considered our past results and expected future financial performance. The risk associated with achieving this forecast was assessed in selecting the appropriate discount rate. There is inherent uncertainty in these estimates as the assumptions used are highly subjective and subject to changes as a result of new operating data and economic and other conditions that impact our business. As an additional indicator of fair value, we provided weighting to arm's-length transactions involving issuances of our securities near the respective valuation dates. Following our initial public offering, it will not be necessary to determine the fair value of our common stock, as our shares will be traded in the public market. Stock-Based Compensation We account for stock-based compensation under the fair value recognition and measurement provisions ofU.S. generally accepted accounting principles. Those provisions require all stock-based awards granted to employees, including stock options and restricted stock units, to be measured based on fair value at the date of grant, with the resulting expense generally recognized in the consolidated statements of income over the period during which the employee is required to perform service in exchange for the award. 61 -------------------------------------------------------------------------------- Table of Contents We utilize the Black-Scholes option pricing model to determine the estimated fair value of stock options. We recognize these stock-based compensation costs on a straight-line basis over the requisite service period of the award, which is generally the option vesting term of four years. We record forfeitures as they occur. The Black-Scholes option pricing model requires management to make a number of assumptions, including the fair value and expected volatility of our underlying common stock, expected life of the award, risk-free interest rate and expected dividend yield. The fair value of common stock is determined by the Board of Directors based on a number of factors, including independent third-party valuations of our common stock, which consider estimates of our future performance and valuations of comparable companies. We also consider prices at which others have purchased our stock, and the likelihood and timing of achieving a liquidity event. When awards are granted or revalued between the dates of valuation reports, we consider the change in common stock fair value and the amount of time that lapsed between the two reports to determine whether to use the latest common stock valuation or an interpolation between two valuation dates for purposes of valuing stock-based awards. We estimate the volatility of our common stock at the date of grant based on the expected weighted-average volatility for a group of publicly traded companies in a similar industry or with similar service offerings, with a term of one year or greater. The expected life represents the period that the our stock-based award is expected to be outstanding. The expected life for option grants is determined using the simplified method. The simplified method deems the expected life to be the average of the time-to-vesting and the contractual life of the stock-based awards. The risk-free interest rate is based on theU.S. Treasury yield for a term consistent with the expected life of the awards in effect at the time of grant. The expected dividend yield is assumed to be zero as we have not paid and do not expect to pay dividends. Subsequent to the completion of the IPO, the fair value of our underlying common stock will be determined by the closing price, on the date of grant, of our Class A common stock, which is traded on the Nasdaq Global Select Market. OnSeptember 24, 2021 , we granted to employees restricted stock units (RSUs) that settle in shares of Class A and LT50 common stock, effective as of immediately before the effectiveness of the IPO Registration Statement onNovember 9, 2021 . As such, these are considered to be RSUs with a performance condition for accounting purposes. We measure these RSUs based on the fair value of the underlying common stock on the grant date, which was consistent with the factors described within the Black-Scholes option pricing model. Subsequent to the completion of the IPO, the fair value of our underlying common stock will be determined by the closing price, on the date of grant, of its Class A common stock, which is traded on the Nasdaq Global Select Market. Once the performance condition is satisfied for these RSUs, we will recognize stock-based compensation costs on a straight-line basis over the requisite service period of the award, which is generally the RSU vesting term of eight years. For these RSUs, we will recognize a cumulative one-time stock-based compensation expense on the date the performance condition is satisfied for the service period satisfied prior to this date and recognize all remaining stock-based compensation expense for RSUs over the remaining requisite service period. Forfeitures are recorded as they occur. No income tax benefit has been recognized relating to stock-based compensation expense and no tax benefits have been realized from exercised stock options during the three months and nine months endedSeptember 30, 2021 and 2020. Cash Bonuses InJuly 2021 , we determined that we would pay a cash bonus to each of our employees in a value that approximates the cost of each employee exercising 45% of their total stock options issued, limited by the total stock options outstanding as ofJune 15, 2021 , including the tax withholding applicable to each 62
-------------------------------------------------------------------------------- Table of Contents employee. We included both vested and unvested stock options outstanding and held by each existing employee as ofJune 15, 2021 to each employee in determining the cash bonus paid. In addition to using the exercise cost of the stock options throughJune 15, 2021 , management relied on an estimate to determine the tax withholding that could be applicable to each employee based on if they were to exercise the stock options. In order to determine this estimate, we relied on third-party tax consultants that reviewed a number of assumptions provided by management, including the applicable taxable income to the employee as a result of the cash bonus in 2021 and the spread of the fair value of the options based on the latest independent third-party common stock valuation and the exercise price of the same options applicable to each employee. No employee was obligated to use the cash bonus to exercise their outstanding stock options. During the fourth quarter of the year endedDecember 31, 2021 , we intend to use a portion of the net proceeds we received from completion of our IPO to pay the remaining discretionary cash bonuses to our employees, the total of which we currently estimate at approximately$27.8 million as of the date of this Quarterly Report on Form 10-Q. Recent Accounting Pronouncements See Note 2 to our consolidated financial statements included elsewhere in this Quarterly Report on Form 10-Q for recently adopted accounting pronouncements and recently issued accounting pronouncements not yet adopted as of the date of this Quarterly Report on Form 10-Q. Emerging Growth Company Status We are an "emerging growth company," as defined in the JOBS Act. Under the JOBS Act, emerging growth companies can delay adopting new or revised accounting standards issued subsequent to the enactment of the JOBS Act until such time as those standards apply to private companies. We have elected to use this extended transition period to enable us to comply with new or revised accounting standards that have different effective dates for public and private companies until the earlier of the date we (1) are no longer an emerging growth company or (2) affirmatively and irrevocably opt out of the extended transition period provided in the JOBS Act. As a result, our consolidated financial statements may not be comparable to companies that comply with new or revised accounting pronouncements as of public company effective dates. Item 3. Quantitative and Qualitative Disclosures About Market Risk Foreign Currency Exchange Risk We report our results inU.S. dollars, which is our reporting currency. For our foreign operations, the majority of our revenues and expenses are denominated in other currencies, such as the British Pound and the Australian Dollar. Foreign currency assets and liabilities are remeasured into theU.S. dollar at the end-of-period exchange rates except for prepaid expenses, property and equipment and related depreciation and amortization, and lease right-of-use assets and related amortization, which are remeasured at the historical exchange rates. Revenues and expenses are remeasured at average exchange rates in effect during each period. Gains or losses from foreign currency transactions are included in the consolidated statements of income. If the value of theU.S. dollar weakens relative to the foreign currencies, this may have an unfavorable effect on our cash flows and operating results. We do not believe that a 10% change in the relative value of theU.S. dollar to other foreign currencies would have a material effect on our cash flows and operating results. Interest Rate Risk 63
-------------------------------------------------------------------------------- Table of Contents We are subject to interest rate risk in connection with borrowings under our amortizing term mortgage, our monthly revolving line of credit and our amortizing term loan. Interest rate changes generally impact the amount of our interest payments and, therefore, our future net income and cash flows, assuming other factors held constant. Assuming the amounts outstanding under these borrowing facilities are fully drawn, a hypothetical 10% change in interest rates would not have a material impact on our consolidated financial statements. Inflation Risk We do not believe that inflation has had a material effect on our business, results of operations, or financial condition. Nonetheless, if our costs were to become subject to significant inflationary pressures, we may not be able to fully offset such higher costs. Our inability or failure to do so could harm our business, results of operations, or financial condition. Item 4. Controls and Procedures Evaluation of Disclosure Controls and Procedures Our management, with the participation of our chief executive officer and chief financial officer, has evaluated the effectiveness of our disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Exchange Act), as of the end of the period covered by this Quarterly Report on Form 10-Q. Based on such evaluation, and as discussed below, our chief executive officer and chief financial officer have concluded that as ofSeptember 30, 2021 , our disclosure controls and procedures were not effective at a reasonable assurance level due to the material weakness in our internal control over financial reporting described below. In light of this fact, our management has performed additional analyses, reconciliations, and other post-closing procedures and has concluded that, notwithstanding the material weakness in our internal control over financial reporting, the consolidated financial statements for the periods covered by and included in this Quarterly Report on Form 10-Q fairly present, in all material respects, our financial position, results of operations and cash flows for the periods presented in conformity with GAAP. Material Weakness As previously identified, in connection with our management's assessment of controls over financial reporting during the years endedDecember 31, 2020 and 2019, we identified a material weakness in our internal controls. A material weakness is a deficiency, or a combination of deficiencies, in internal control over financial reporting such that there is a reasonable possibility that a material misstatement of our annual or interim financial statements will not be prevented or detected on a timely basis. The material weakness that we identified related to having insufficient technical skills to address complex issues combined with insufficient accounting staff to implement the processes and reviews necessary to ensure material misstatements did not occur. To address this material weakness, we are continuing to develop and refine our disclosure controls and other procedures that are designed to ensure that information required to be disclosed by us in the reports that we will file with theSEC is recorded, processed, summarized, and reported within the time periods specified inSEC rules and forms and that information required to be disclosed in reports under the Securities Exchange Act of 1934, as amended, or the Exchange Act, is accumulated and communicated to our principal executive and financial officers. We are also continuing to improve our internal control over financial reporting. For example, as we have prepared to become a public company, we have worked to improve the controls around our key accounting processes and our quarterly close process, and we have hired additional accounting and finance personnel to help us implement these processes and controls. In order to maintain and improve the effectiveness of our disclosure controls and procedures and internal control over financial reporting, we have expended, and anticipate that we will continue to expend, significant resources, including accounting-related costs and investments to 64 -------------------------------------------------------------------------------- Table of Contents strengthen our accounting systems. We will not be able to sufficiently remediate these control deficiencies until these steps have been completed and the controls have been operating effectively for a sufficient period of time. If any of these new or improved controls and systems do not perform as expected, we may continue to experience material weaknesses in our controls. Changes in Internal Control Over Financial Reporting Except for the remediation efforts described above, there were no changes in our internal control over financial reporting identified in connection with the evaluation required by Rules 13a-15(d) and 15d-15(d) of the Exchange Act that occurred during the period covered by this Quarterly Report on Form 10-Q that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting. Limitations on Effectiveness of Controls and Procedures In designing and evaluating our disclosure controls and procedures, management recognizes that any controls and procedures, no matter how well designed and operated, can provide only reasonable assurance of achieving their objectives and management necessarily applies its judgment in evaluating the cost-benefit relationship of possible controls and procedures. 65
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