This Management's Discussion and Analysis of Financial Condition and Results of
Operations should be read in conjunction with the Consolidated Financial
Statements and related notes included in this Quarterly Report on Form 10-Q, our
Annual Report on Form 10-K for the fiscal year ended August 31, 2020, our
Current Reports on Form 8-K and our other filings with the Securities and
Exchange Commission. This discussion contains forward-looking statements that
involve risks and uncertainties. Our actual results could differ materially from
those discussed below. Factors that could cause such differences include, but
are not limited to, those identified below and those discussed in Item 1A. Risk
Factors of this Quarterly Report on Form 10-Q and our Annual Report on Form 10-K
for the year ended August 31, 2020.
Management's Discussion and Analysis of Financial Condition and Results of
Operations ("MD&A") is designed to provide a reader of our financial statements
with a narrative from the perspective of our management on our financial
condition, results of operations, liquidity and certain other factors that may
affect our future results. Our MD&A is presented in the following sections:
•Executive Overview
•Key Metrics
•Results of Operations
•Non-GAAP Financial Measures
•Liquidity and Capital Resources
•Off-Balance Sheet Arrangements
•Foreign Currency
•Critical Accounting Policies and Estimates
•New Accounting Pronouncements
Executive Overview
FactSet Research Systems Inc. and its wholly-owned subsidiaries (collectively,
"we," "our," "us" or "FactSet") is a global provider of integrated financial
information, analytical applications and industry-leading services for the
investment and corporate communities. For over 40 years, global financial
professionals have utilized our content and multi-asset class solutions across
each stage of the investment process. Our goal is to provide a seamless user
experience spanning idea generation, research, portfolio construction and
analysis, trade execution, performance measurement, risk management, and
reporting, in which we serve the front, middle, and back offices to drive
productivity and improved performance. Our flexible, open data and technology
solutions can be implemented both across the investment portfolio lifecycle or
as standalone components serving different workflows in the organization. We are
focused on growing our business through three segments: the Americas, EMEA
(Europe and Africa) and Asia Pacific. Within each of our segments, we primarily
deliver insight and information through our four workflow solutions of Research,
Analytics and Trading, Content and Technology Solutions ("CTS") and Wealth.
We currently serve a wide range of financial professionals, including but not
limited to portfolio managers, investment research professionals, investment
bankers, risk and performance analysts, wealth advisors, and corporate clients.
We provide both insights on global market trends and intelligence on companies
and industries, as well as capabilities to monitor portfolio risk and
performance and execute trades. We combine dedicated client service with open
and flexible technology offerings, such as a configurable desktop and mobile
platform, comprehensive data feeds, an open marketplace, digital portals and
application programming interface ("APIs"). Our revenue is primarily derived
from subscriptions to our products and services such as workstations, portfolio
analytics, enterprise data, and research management.
Business Strategy
Current technology trends are leading to a greater demand to deliver a fully
digital and integrated client experience. To take advantage of these
developments, we have focused our innovations and strategic investments in cloud
computing, data lakes, APIs and our hosted proprietary data and analytics
platform to provide real-time, predictive business intelligence for a seamless
client experience. We continue to expand our broad financial content to provide
support for our clients' most sophisticated investment strategies including
enhanced data in private markets, industry specific deep sector and
environmental, social, and governance ("ESG") data. As a premier financial
solutions provider for the global financial community, we provide workflow
solutions and leading analytical applications, powered by cognitive capabilities
and robust technology, across the investment portfolio lifecycle. We bring the
front, middle and back offices together to drive productivity and performance at
every step of the investment process using our open and scalable solutions. Our
strategy is focused on growing our business in each of our three segments: the
Americas, EMEA, and Asia Pacific. We believe this geographical strategic
alignment helps us better
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manage our resources. To execute on our business strategy of broad-based growth
across each geographical segment, we continue to look at ways to create value
for our clients by offering data, products and analytical applications within
our four workflow solutions of Research, Analytics and Trading, CTS and Wealth.
Fiscal 2021 First Quarter in Review
Revenue in the first quarter of fiscal 2021 was $388.2 million, an increase of
5.9% from the prior year. Revenue increased across our geographic segments,
primarily in the Americas, followed by EMEA and Asia Pacific, supported by
increased revenue from each of our workflow solutions, mainly in Analytics and
Trading and CTS, followed by Wealth. Organic revenue contributed to 5.1% of the
growth during the first quarter of fiscal 2021, compared to the prior year.
Organic revenue excludes the effects of acquisitions and dispositions completed
in the last 12 months, the effects of foreign currency movements on the current
year period and the deferred revenue fair value adjustments from purchase
accounting. Refer to Non-GAAP Financial Measures in Item 2. of this Quarterly
Report for a reconciliation between revenue and organic revenue.
As of November 30, 2020, organic annual subscription value ("organic ASV") plus
professional services totaled $1.56 billion, an increase of 5.0% over
November 30, 2019. Organic ASV at any given point in time represents the
forward-looking revenue for the next 12 months from all subscription services
currently being supplied to clients and excludes ASV from acquisitions and
dispositions completed within the last 12 months, the effects of foreign
currency movements on the current year period and professional services. Organic
ASV increased across all our geographic segments with the majority of the
increase related to the Americas, followed by EMEA and Asia Pacific.
Operating income grew 6.9% and diluted earnings per share ("EPS") increased 7.8%
for the three months ended November 30, 2020, compared to the prior year period.
Operating margin increased to 31.2% during the three months ended November 30,
2020 compared to 30.9% in the prior year period. This increase in operating
margin on a year-over-year basis was primarily due to higher revenue, a decrease
in non-compensatory employee-related expenses, occupancy costs and computer
depreciation, partially offset by higher computer-related expenses, employee
compensation expenses, including stock-based compensation expense, and
amortization of intangible assets, when expressed as a percentage of revenue.
As of November 30, 2020, our employee headcount was 10,622, up 7.7% in the past
12 months, due primarily to an increase in net new employees of 8.8% in Asia
Pacific, 6.0% in the Americas and 5.6% in EMEA. Of our total employee headcount
at November 30, 2020, 6,736 were located in Asia Pacific, 2,505 were located in
the Americas, and 1,381 were located in EMEA.
COVID-19 Update
A novel strain of coronavirus, now known as COVID-19 ("COVID-19"), was first
reported in December 2019, and it has since extensively impacted the global
health and economic environment, with the World Health Organization
characterizing COVID-19 as a pandemic on March 11, 2020. The COVID-19 virus has
spread to nearly all regions in the world, creating significant uncertainties
and disruption in the global economy.
We are closely monitoring pandemic-related developments, and our highest
priority is the health and safety of our employees, clients, vendors and
stakeholders. We have taken, and continue to take, numerous steps to address the
COVID-19 pandemic. We have implemented a business continuity plan with a
dedicated incident management team to respond quickly and effectively to changes
in our environment to continue offering our clients uninterrupted products,
services and support while also protecting our employees. We continue to
coordinate our COVID-19 response based on guidance from global health
organizations, relevant governments and pandemic response best practices.
We have required the vast majority of our employees at our offices across the
globe (including our corporate headquarters) to work remotely on a temporary
basis and have implemented global travel restrictions for our employees. Nearly
all our employees are currently working remotely. We believe our transition to
remote working has been successful and has not significantly affected our
financial results as of November 30, 2020.
We are planning to re-open many of our offices during fiscal 2021, utilizing a
three-phased approach to provide flexibility for employees with a focus on
social distancing and safety. Our offices will not re-open until local
authorities permit us to do so and our own criteria and conditions to ensure
employee health and safety are satisfied. There can be no assurances as to when
we re-open our offices or that there will be no negative impacts arising from
the return to the office environment.
As of November 30, 2020, there has been minimal interruptions in our ability to
provide our products, services and support to our clients. Working remotely has
had relatively little impact on the productivity of our employees, including our
ability to gather content. We continue to work closely with our clients to
provide consistent access to our products and services and have remained
flexible to achieve client priorities as many implement their own contingency
plans. Since the start of the pandemic,
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we have increased our support desk resources to manage increased volumes and
have extended additional web IDs to our clients in need of immediate remote
access to financial data.
Our revenue, earnings, and ASV are relatively stable and predictable as a result
of our subscription-based business model. To date, we have not seen the COVID-19
pandemic having a material impact on our revenue or ASV, although we anticipate
that there may be some level of revenue and ASV weakness going forward due to
longer sales cycles and lower incremental client billings. The COVID-19 pandemic
could curtail our clients' spending and lead them to delay or defer purchasing
decisions or product and service implementations or may cause them to cancel or
reduce their spending with us. In determining the possible revenue and ASV
impact from the COVID-19 pandemic, we are considering the potential delay in
decision making causing longer sales cycles (or conversely delayed cancellations
from clients), as well as possible implementation risk due to restrictions on
being able to work onsite at our clients' facilities.
We have incurred, and may continue to incur, additional expenses in response to
the COVID-19 pandemic, including costs to enable our employees to support our
clients while working remotely. These additional expenses were not material to
our first quarter fiscal 2021 results, and reductions in discretionary spending,
particularly travel and entertainment, have more than offset these increased
expenses. We believe that we have the ability to implement additional cost
reduction efforts if necessary to mitigate the impact that any reduced revenues
may have on our future operating income, through such methods as tighter
management of headcount spending; reduction in variable third-party content
costs in a manner consistent with client demand; and reduction of discretionary
spending, including travel and entertainment.
On March 27, 2020, the Coronavirus Aid, Relief, and Economic Security ("CARES")
Act was signed into law to address the economic impact of the COVID-19 pandemic.
On December 27, 2020, the Consolidated Appropriations Act, 2021 was signed into
law and includes further relief and stimulus provisions to address economic
concerns related to the COVID-19 pandemic. We continue to monitor any effects
that may result from these Acts and other similar legislation or actions in
geographies in which our business operates.
Key Metrics
Organic ASV
Organic ASV at any given point in time represents the forward-looking revenue
for the next 12 months from all subscription services currently being supplied
to clients and excludes ASV from acquisitions and dispositions completed within
the last 12 months, the effects of foreign currency movements on the current
year period and professional services. With proper notice provided as
contractually required, our clients can add to, delete portions of, or terminate
service, subject to certain limitations.

As of November 30, 2020, our organic ASV totaled $1.53 billion, up 5.0% over
November 30, 2019. As of November 30, 2020, organic ASV plus professional
services was $1.56 billion, an increase of 5.0% compared to November 30, 2019.
The increase in year-over-year organic ASV was largely attributed to increased
sales and price increases partially offset by cancellations by existing clients
and increased sales to new clients.
Organic ASV increased across all our geographic segments with the majority of
the increase related to the Americas, followed by EMEA and Asia Pacific. This
increase was driven by additional sales in our workflow solutions, primarily in
Analytics and Trading, mainly due to increased sales in our portfolio reporting,
risk management, performance and portfolio analytics solutions, CTS with
increased sales from core and premium content sets, specifically related to
company financial data and data management solutions, and Wealth from increased
workstation sales.
Segment ASV
As of November 30, 2020, ASV from the Americas was $958.5 million, an increase
of 5.6% from November 30, 2019. ASV from EMEA was $422.0 million, an increase of
4.7% from November 30, 2019, and Asia Pacific ASV was $156.5 million, an
increase of 9.5% compared to November 30, 2019. The increase in ASV across all
our geographic segments was largely driven by increased sales and price
increases partially offset by cancellations by existing clients and increased
sales to new clients. The increased ASV in the Americas was primarily driven by
Analytics and Trading, followed by CTS. The EMEA ASV increase was mainly driven
by CTS and Analytics and Trading and the Asia Pacific ASV increase was primarily
due to Analytics and Trading and CTS.
Combined EMEA and Asia Pacific ASV represented 37.6% of total ASV as of
November 30, 2020, consistent with November 30, 2019.
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Buy-side and Sell-side Organic ASV Growth
Buy-side and sell-side organic ASV growth rates at November 30, 2020 were 5.1%
and 4.4%, respectively, compared to November 30, 2019. Buy-side clients account
for approximately 84% of our organic ASV, consistent with the prior year period,
and primarily includes portfolio managers, analysts, traders, wealth managers,
performance teams and risk and compliance teams at a variety of firms, such as
traditional asset managers, wealth advisors, corporations, hedge funds,
insurance companies, plan sponsors and fund of funds. The remainder of our
organic ASV is derived from sell-side firms, primarily including investment
bankers and private equity and research analysts.
Client and User Additions
The table below presents our total clients and users:
                    As of November 30,
                2020                  2019         Change
Clients        5,939                 5,601          6.0  %
Users        138,238               126,785          9.0  %


Our total client count was 5,939 as of November 30, 2020, representing a net
increase of 338 or 6.0% in the last 12 months. The increase was primarily due to
an increase in wealth management and corporate clients. As part of our long-term
growth strategy, we continue to focus on expanding and cultivating relationships
with our existing client base through sales of workstations, applications,
services and content.
As of November 30, 2020, there were 138,238 professionals using FactSet,
representing a net increase of 11,453 or 9.0% in the last 12 months, driven
primarily by an increase in corporate and wealth management professionals.
Annual client retention was greater than 95% of ASV for the period ended
November 30, 2020 and November 30, 2019. When expressed as a percentage of
clients, annual retention increased to approximately 90% for the period ended
November 30, 2020, compared to approximately 89% for the period ended
November 30, 2019.
Returning Value to Stockholders
On November 4, 2020, our Board of Directors approved a regular quarterly
dividend of $0.77 per share. The cash dividend of $29.1 million was paid on
December 17, 2020 to common stockholders of record at the close of business on
November 30, 2020. We repurchased 131,800 shares of common stock for $43.1
million during the first quarter of fiscal 2021 under our existing share
repurchase program. For the three months ended November 30, 2020, we returned
$72.2 million to stockholders in the form of share repurchases and dividends.
Over the last 12 months, we returned $270.6 million to stockholders in the form
of share repurchases and dividends.

On March 24, 2020, our Board of Directors approved a $220.0 million increase to
the existing share repurchase program. As a result of this expansion, $215.9
million is available for future share repurchases as of November 30, 2020.
Capital Expenditures
Capital expenditures for the three months ended November 30, 2020 were $18.3
million, compared to $26.8 million for the three months ended November 30, 2019.
The majority of our capital expenditures during the three months ended
November 30, 2020 related to the development of internal-use software and the
build-out of our office space in the Philippines. The decrease from the prior
year period was mainly due to capital expenditures incurred during the three
months ended November 30, 2019 related to the build-out of our new corporate
headquarters in Norwalk, Connecticut, partially offset by an increase in
capitalized internal-use software during the three months ended November 30,
2020.

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Results of Operations
For an understanding of the significant factors that influenced our performance
for the three months ended November 30, 2020 and November 30, 2019, the
following discussion should be read in conjunction with the Consolidated
Financial Statements and related notes presented in this Quarterly Report on
Form 10-Q.
                                                                            Three Months Ended November 30,
(in thousands, except per share data)                                2020                2019               Change
Revenue                                                          $  388,206          $ 366,658                  5.9  %
Cost of services                                                 $  188,088          $ 164,957                 14.0  %
Selling, general and administrative                              $   79,087          $  88,515                (10.7) %
Operating income                                                 $  121,031          $ 113,186                  6.9  %
Net income                                                       $  101,206          $  93,957                  7.7  %
Diluted earnings per common share                                $     2.62          $    2.43                  7.8  %
Diluted weighted average common shares                               38,697             38,587


Revenue


Three months ended November 30, 2020 compared to three months ended November 30,
2019
Revenue for the three months ended November 30, 2020 was $388.2 million, an
increase of 5.9%. The increase in revenue was largely attributed to increased
sales and price increases partially offset by cancellations by existing clients
and increased sales to new clients. This was driven by increased revenue across
all our geographic segments primarily from the Americas, followed by EMEA and
Asia Pacific. The increase in segment revenue was due to increased revenue in
our workflow solutions, most notably by Analytics and Trading and CTS, followed
by Wealth, compared to the prior year. The revenue growth of 5.9% was reflective
of organic revenue growth of 5.1% or $386.7 million in organic revenue, a 50
basis point increase from deferred revenue fair value adjustments from purchase
accounting and acquisition-related revenue and a 30 basis point increase from
foreign currency exchange rate fluctuations.
Revenue by Operating Segment
                             Three Months Ended November 30,

(in thousands)          2020                         2019         Change
Americas         $      244,337                  $ 231,330         5.6  %
% of revenue               62.9   %                   63.1  %
EMEA             $      105,777                  $ 100,830         4.9  %
% of revenue               27.2   %                   27.5  %
Asia Pacific     $       38,092                  $  34,498        10.4  %
% of revenue                9.8   %                    9.4  %

Consolidated     $      388,206                  $ 366,658         5.9  %


Three months ended November 30, 2020 compared to three months ended November 30,
2019
Revenue from our Americas segment increased 5.6% to $244.3 million during the
three months ended November 30, 2020, compared to $231.3 million from the same
period a year ago. This year-over-year revenue increase was largely attributed
to increased sales and price increases partially offset by cancellations by
existing clients and increased sales to new clients. This increase was driven by
increased sales of our workflow solutions, primarily in Analytics and Trading
and CTS, followed by Wealth. The revenue growth of 5.6% was reflective of
organic revenue growth of 5.1% and a 50 basis point increase from deferred
revenue fair value adjustments from purchase accounting and acquisition-related
revenue. Revenue from our Americas operations accounted for 62.9% of our
consolidated revenue for the three months ended November 30, 2020, down from
63.1% in the prior year period.

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EMEA revenue increased 4.9% to $105.8 million during the three months ended
November 30, 2020, compared to $100.8 million from the same period a year ago.
This year-over-year revenue increase was largely attributed to increased sales
and price increases partially offset by cancellations by existing clients and
increased sales to new clients. This increase was driven by increased sales of
our workflow solutions, mainly in Analytics and Trading and CTS. The revenue
growth of 4.9% was reflective of organic revenue growth of 3.4%, a 100 basis
point increase from foreign currency exchange rate fluctuations and a 50 point
basis point increase from deferred revenue fair value adjustments from purchase
accounting.

Asia Pacific revenue increased 10.4% to $38.1 million during the three months
ended November 30, 2020, compared to $34.5 million from the same period a year
ago. This year-over-year revenue increase was largely due to increased sales and
price increases partially offset by cancellations by existing clients and
increased sales to new clients. This increase was driven by increased sales of
our workflow solutions, primarily in Analytics and Trading and CTS. The revenue
growth of 10.4% was reflective of organic revenue growth of 9.8% and a 60 basis
point increase from foreign currency exchange rate fluctuations.

Revenue by Workflow Solution
Three months ended November 30, 2020 compared to three months ended November 30,
2019
The revenue growth of 5.9% across our operating segments was primarily driven by
increased revenue from Analytics and Trading and CTS followed by Wealth for the
three months ended November 30, 2020, compared to the same period a year ago.
The revenue increase from Analytics and Trading was primarily due to increased
demand for our risk management, portfolio reporting, performance and portfolio
analytics solutions. The increase in CTS revenue was driven mainly by higher
sales of core and premium content sets, specifically related to company
financial data and data management solutions. Wealth also experienced an
increase in revenue mainly due to higher sales of our workstation product.
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Operating Expenses
                                                   Three Months Ended November 30,

(in thousands)                               2020                         2019         Change
Cost of services                      $      188,088                  $ 164,957         14.0  %
Selling, general and administrative           79,087                     88,515        (10.7) %
Total operating expenses              $      267,175                  $ 253,472          5.4  %

Operating Income                      $      121,031                  $ 113,186          6.9  %
Operating Margin                                31.2   %                   30.9  %


Cost of Services
Three months ended November 30, 2020 compared to three months ended November 30,
2019
Cost of services increased 14.0% to $188.1 million for the three months ended
November 30, 2020, compared to $165.0 million in the same period a year ago,
primarily due to an increase in employee compensation expense and
computer-related expenses.

Cost of services, when expressed as a percentage of revenue, was 48.5% for the
three months ended November 30, 2020, an increase of 350 basis points compared
to the same period a year ago. This increase was primarily due to an increase in
computer-related expenses, employee compensation expense and intangible asset
amortization, partially offset by a reduction in computer depreciation, when
expressed as a percentage of revenue. Computer-related expenses increased 190
basis points, primarily driven by increased technology investments related to
our migration to cloud-based hosting services and licensed software
arrangements. Employee compensation expense increased 170 basis points,
primarily driven by a net increase in employee headcount of 757 employees, most
of whom are located in lower cost locations, with the majority of their salaries
included in cost of services. Employee compensation expense also increased due
to higher annual base salaries and an increase in year-over-year variable
compensation, partially offset by higher capitalization of compensation costs
related to development of our internal-use software projects. Intangible asset
amortization increased 30 basis points due to a higher investment in capitalized
internal-use software that has been placed in service. Computer depreciation
decreased 30 basis points mainly due to an overall reduction in computer
equipment as we migrate to cloud-based hosting services.
Selling, General and Administrative
Three months ended November 30, 2020 compared to three months ended November 30,
2019
Selling, general and administrative ("SG&A") expenses decreased 10.7% to $79.1
million for the three months ended November 30, 2020, compared to $88.5 million
for the same period a year ago, primarily due to a decrease in non-compensatory
employee-related expenses.

SG&A expenses, when expressed as a percentage of revenue, were 20.4% for the
three months ended November 30, 2020, a decrease of 380 basis points over the
prior year period. This decrease was primarily driven by a decrease in
non-compensatory employee-related expenses and a reduction in occupancy costs,
partially offset by higher stock-based compensation costs. Non-compensatory
employee-related expenses, inclusive of travel, entertainment and office
expenses, decreased 230 basis points mainly due to restrictions and impacts
related to the COVID-19 pandemic as most employees continue to work from home.
Occupancy costs decreased 60 basis points, as the three months ended
November 30, 2019 included costs related to concurrent lease expenses of our new
and prior corporate headquarters in Norwalk, Connecticut. Stock-based
compensation increased 50 basis points primarily due to the accelerated
recognition of expense associated with certain retirement provisions in our
employee equity award plan. For these employees, the amortization of new grants
was recognized over the period from the grant date to the retirement-eligible
date if such period was shorter than the standard vesting schedule.
Operating Income and Operating Margin
Three months ended November 30, 2020 compared to three months ended November 30,
2019
Operating income increased 6.9% to $121.0 million for the three months ended
November 30, 2020 compared to $113.2 million in the prior year. Operating income
increased due to higher revenue and a reduction in non-compensatory
employee-related expenses, partially offset by an increase in employee
compensation expense and computer-related expenses compared to the prior year
period. Operating margin increased to 31.2% during the three months ended
November 30, 2020 compared to 30.9% in the prior year period. This increase in
operating margin on a year-over-year basis was primarily due to higher revenue
and a decrease in non-compensatory employee-related expenses, occupancy costs
and computer depreciation, partially offset by
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higher computer-related expenses, employee compensation expenses, stock-based
compensation expense and amortization of intangible assets, when expressed as a
percentage of revenue.
Segment Information

Reportable Segments

Our operating segments are aligned with how we manage the business, the geographic markets we serve, and how our chief operating decision maker ("CODM"), our Chief Executive Officer, assesses performance. Our internal financial reporting structure is based on three reportable segments, the Americas, EMEA and Asia Pacific. Within each of our segments, we primarily deliver insight and information through our four workflow solutions of Research, Analytics and Trading, CTS and Wealth.



Each segment records compensation expense (including stock-based compensation),
depreciation of furniture and fixtures, amortization of lease right-of-use
("ROU") assets, leasehold improvements and intangible assets, as well as
communication costs, professional fees, rent expense, travel, office and other
direct expenses. Expenditures associated with our data centers, third-party data
costs and corporate headquarters charges are recorded by the Americas segment
and are not allocated to the other segments. The content collection centers,
located in India, the Philippines, and Latvia, benefit all our operating
segments, and thus the expenses incurred at these locations are allocated to
each segment based on a percentage of revenue. Refer to Note 16, Segment
Information for financial information, including revenues, operating income and
long-lived assets for each of our segments.

Operating Income by Segment


                                      Three Months Ended November 30,

(in thousands)                        2020                    2019         Change
Americas                 $         56,376                  $  49,623       13.6  %
EMEA                               40,634                     41,218       (1.4) %
Asia Pacific                       24,021                     22,345        7.5  %
Total Operating Income   $        121,031                  $ 113,186        6.9  %


Three months ended November 30, 2020 compared to three months ended November 30,
2019
Americas operating income increased 13.6% to $56.4 million during the three
months ended November 30, 2020 compared to $49.6 million in the same period a
year ago. The increase in Americas operating income was primarily due to revenue
growth of 5.6% and a decrease in non-compensatory employee-related expenses,
partially offset by an increase in computer-related expenses and employee
compensation expense. Non-compensatory employee-related expenses, inclusive of
travel, entertainment and office expenses, decreased mainly due to restrictions
and impacts related to the COVID-19 pandemic. Computer-related expenses
increased primarily due to increased technology investments related to our
migration to cloud-based hosting services and licensed software arrangements.
Employee compensation expense increased mainly due to a net increase in employee
headcount of 142 employees, higher annual base salaries and an increase in
year-over-year variable compensation, partially offset by higher capitalization
of compensation costs related to development of our internal-use software
projects.
EMEA operating income decreased 1.4% to $40.6 million during the three months
ended November 30, 2020 compared to $41.2 million in the same period a year ago.
The decrease in EMEA operating income was primarily due to revenue growth of
4.9%, partially offset by an increase in employee compensation expense. Employee
compensation expense increased mainly due to a net increase in employee
headcount of 73 employees, higher annual base salaries and an increase in
year-over-year variable compensation.
Asia Pacific operating income increased 7.5% to $24.0 million during the three
months ended November 30, 2020, compared to $22.3 million in the same period a
year ago. The increase in the Asia Pacific operating income was mainly due to
revenue growth of 10.4% and a decrease in non-compensatory employee-related
expenses, partially offset by an increase in employee compensation expense.
Non-compensatory employee-related expenses, inclusive of travel, entertainment
and office expenses, decreased mainly due to restrictions and impacts related to
the COVID-19 pandemic. Employee compensation expense
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increased mainly due to a net increase in employee headcount of 542 employees
and annual base salary increases year-over-year.
Income Taxes, Net Income and Diluted Earnings per Share
                                                                       

Three Months Ended November 30,



(in thousands, except for per share data)                        2020               2019               Change
Provision for income taxes                                   $   19,026          $ 14,784                 28.7  %
Net income                                                   $  101,206          $ 93,957                  7.7  %
Diluted earnings per common share                            $     2.62          $   2.43                  7.8  %


Income Taxes
Three months ended November 30, 2020 compared to three months ended November 30,
2019
Our effective tax rate is lower than the applicable U.S. corporate income tax
rate for the three months ended November 30, 2020 driven mainly by research and
development ("R&D") tax credits and a foreign derived intangible income ("FDII")
deduction. Our effective tax rate for the three months ended November 30, 2020
is further reduced by windfall tax benefits from stock-based compensation.
For the three months ended November 30, 2020, the provision for income taxes was
$19.0 million, compared to $14.8 million from the same period a year ago. The
provision increased due to higher operating income and a reduction in income tax
benefits for the three months ended November 30, 2020, compared to the same
period a year ago. The income tax benefit for the three months ended
November 30, 2020 was $3.0 million related to windfall tax benefits from
stock-based compensation compared to $5.9 million for the three months ended
November 30, 2019 related to the remeasurement of a foreign net deferred tax
position due to changes in the jurisdiction's tax rate, finalizing prior years'
tax returns, and windfall tax benefits from stock-based compensation.
Net Income and Diluted Earnings per Share
Three months ended November 30, 2020 compared to three months ended November 30,
2019
Net income increased 7.7% to $101.2 million and diluted earnings per share
("EPS") increased 7.8% to $2.62 for the three months ended November 30, 2020,
compared to the same period a year ago. Net income and diluted EPS increased
primarily due to increased operating income and a reduction in interest expense,
net, partially offset by an increase in the provision for income taxes.
Non-GAAP Financial Measures
To supplement the financial measures prepared in accordance with GAAP, we use
non-GAAP financial measures including organic revenue, adjusted operating
margin, adjusted net income and adjusted diluted EPS. The reconciliations of
these non-GAAP financial measures to the most directly comparable financial
measures calculated and presented in accordance with GAAP are show in the tables
below. These non-GAAP financial measures should not be considered in isolation
from, as a substitute for or superior to, financial measures reported in
accordance with GAAP. Moreover, these non-GAAP financial measures have
limitations in that they do not reflect all the items associated with the
operations of the business as determined in accordance with GAAP. Other
companies may calculate similarly titled non-GAAP financial measures differently
that we do, limiting the usefulness of those measures for comparative purposes.
Despite the limitations of these non-GAAP financial measures, we believe these
adjusted financial measures, and the information they provide, are useful in
viewing our performance using the same tools that management uses to gauge
progress in achieving our goals. Adjusted measures may also facilitate
comparisons to our historical performance.
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Table of Contents The table below provides an unaudited reconciliation of revenue to organic revenue.

Three Months Ended November 30,



(In thousands)                                                  2020                2019                Change
Revenue                                                     $  388,206          $ 366,658                    5.9  %
Deferred revenue fair value adjustment(1)                           60              1,216
Acquired revenue(2)                                               (375)                 -
Currency impact                                                 (1,240)                 -
Organic revenue                                             $  386,651          $ 367,874                    5.1  %

(1)Deferred revenue fair value adjustment from purchase accounting (2)Acquired revenues from acquisitions completed within the last 12 months


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Table of Contents The table below provides an unaudited reconciliation of operating income, operating margin, net income and diluted EPS to adjusted operating income, adjusted operating margin, adjusted net income and adjusted diluted EPS.

Three Months Ended November 30,



(In thousands, except per share data)                                 2020(1)            2019(2)                 Change
Operating income                                           $      121,031           $ 113,186                    6.9  %
Intangible asset amortization                                       5,699               5,152
Deferred revenue fair value adjustment                                 60               1,216
Other items                                                         6,213               5,168
Adjusted operating income                                  $      133,003           $ 124,722                    6.6  %
Adjusted operating margin                                            34.3   %            33.9  %

Net income                                                 $      101,206           $  93,957                    7.7  %
Intangible asset amortization(3)                                    4,797               4,181
Deferred revenue fair value adjustment(4)                              51                 987
Other items(5)                                                      5,229               4,011
Income tax items                                                        -              (3,481)
Adjusted net income                                        $      111,283           $  99,655                   11.7  %

Diluted earnings per common share                          $         2.62           $    2.43                    7.8  %
Intangible asset amortization                                        0.12                0.11
Deferred revenue fair value adjustment                                  -                0.03
Other items                                                          0.14                0.10
Income tax items                                                        -               (0.09)
Adjusted diluted earnings per common share                 $         2.88           $    2.58                   11.6  %
Weighted average common shares (Diluted)                           38,697              38,587


(1)Operating income, net income and diluted EPS for the three months ended
November 30, 2020 were adjusted to exclude (i) acquired intangible asset
amortization, (ii) deferred revenue fair value adjustments from purchase
accounting, and (iii) other items primarily related to professional fees
associated with the ongoing content and technology investment plan and
facilities costs.
(2)Operating income, net income and diluted EPS for the three months ended
November 30, 2019 were adjusted to exclude (i) acquired intangible asset
amortization, (ii) deferred revenue fair value adjustments from purchase
accounting, and (iii) other items primarily related to severance, professional
fees related to infrastructure upgrade activities and facilities costs.
(3)The acquired intangible asset amortization was recorded net of a tax
provision of $0.9 million for the three months ended November 30, 2020, compared
to $1.0 million during the same period in the prior year.
(4)The deferred revenue fair value adjustment was recorded net of a tax
provision of zero for the three months ended November 30, 2020, compared to $0.2
million for the same period in the prior year.
(5)Other items were recorded net of a tax provision of $1.0 million for the
three months ended November 30, 2020, compared to a $1.2 million tax benefit for
the same period in the prior year.
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  Table of     Contents
Liquidity and Capital Resources
Our primary sources of liquidity have been our cash flows generated from our
operations, existing cash and cash equivalents and, when needed, our credit
capacity under our existing credit facility. We have primarily used these
sources of liquidity to, among other things, service our existing and future
debt obligations, fund our working capital requirements for operations and
capital expenditures, investments, acquisitions, dividend payments and
repurchases of our common stock. Based on past performance and current
expectations, we believe our liquidity, along with other financing alternatives,
will provide us the necessary capital to fund these transactions and achieve our
planned growth for the next 12 months and the foreseeable future.
Sources of Liquidity
Long-Term Debt
On March 29, 2019, we entered into a credit agreement with PNC Bank, National
Association ("PNC") (the "2019 Credit Agreement"), which provides for a $750.0
million revolving credit facility (the "2019 Revolving Credit Facility"). We may
request borrowings under the 2019 Revolving Credit Facility until its maturity
date of March 29, 2024. The 2019 Credit Agreement also allows us, subject to
certain requirements, to arrange for additional borrowings with PNC for an
aggregate amount up to $500.0 million, provided that any such request for
additional borrowings must be in a minimum amount of $25.0 million.
As of November 30, 2020, we have borrowed $575.0 million of the available $750.0
million provided by the 2019 Revolving Credit Facility, resulting in $175.0
million available to be withdrawn. We are required to pay a commitment fee using
a pricing grid which was 0.10% as of November 30, 2020. This fee is based on the
daily amount by which the available balance in the 2019 Revolving Credit
Facility exceeds the borrowed amount. All outstanding loan amounts are reported
as Long-term debt within the Consolidated Balance Sheets at November 30, 2020
and August 31, 2020. The principal balance is payable in full on the maturity
date.
Borrowings under the loan bear interest on the outstanding principal amount at a
rate equal to LIBOR plus a spread using a debt leverage pricing grid, which was
0.875% as of November 30, 2020. The variable rate of interest on the 2019
Revolving Credit Facility can expose us to interest rate volatility due to
changes in LIBOR. To mitigate this exposure, on March 5, 2020, we entered into
an interest rate swap agreement with a notional amount of $287.5 million to
hedge the variable interest rate obligation on a portion of our outstanding
balance under the 2019 Revolving Credit Facility. Under the terms of the
interest rate swap agreement, we will pay interest at a fixed rate of 0.7995%
and receive variable interest payments based on the same one-month LIBOR
utilized to calculate the interest expense from the 2019 Revolving Credit
Facility. The interest rate swap agreement matures on March 29, 2024.
Including the effects of the interest rate swap agreement, the weighted average
interest rate on amounts outstanding under our 2019 Revolving Credit Facility
was 1.40% for the three months ended November 30, 2020. The weighted average
interest rate for the fiscal year ended August 31, 2020 was 2.20%. Interest on
the outstanding balance under the 2019 Revolving Credit Facility is payable
quarterly, in arrears, and on the maturity date.
The 2019 Credit Agreement contains covenants and requirements restricting
certain activities, which are usual and customary for this type of loan. In
addition, the 2019 Credit Agreement requires that we maintain a consolidated net
leverage ratio, as measured by total net funded debt/EBITDA (as defined in the
2019 Credit Agreement) below a specified level as of the end of each fiscal
quarter. We were in compliance with all the covenants and requirements within
the 2019 Credit Agreement as of November 30, 2020.
As part of the Truvalue Labs, Inc. ("TVL") acquisition, FactSet assumed an
additional $1.1 million in long-term debt. Refer to Note 7, Acquisition for
further discussion on the TVL acquisition.
Uses of Liquidity
Returning Value to Shareholders
For the three months ended November 30, 2020, we returned $72.2 million to
stockholders in the form of share repurchases and dividends. Over the last 12
months, we returned $270.6 million to stockholders in the form of share
repurchases and dividends.
Share Repurchase Program
Repurchases of shares of our common stock are made from time to time in the open
market and privately negotiated transactions, subject to market conditions. In
the three months ended November 30, 2020, we repurchased 131,800 shares for
$43.1 million under our existing share repurchase program compared to 343,000
shares for $84.4 million in the same period a
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  Table of     Contents
year ago. As of November 30, 2020, $215.9 million remains available under the
share repurchase program for future share repurchases. There is no defined
number of shares to be repurchased over a specified timeframe through the life
of the share repurchase program. It is expected that share repurchases will be
paid using existing and future cash generated by operations.
Dividends
On November 4, 2020, our Board of Directors approved a regular quarterly
dividend of $0.77 per share. The cash dividend of $29.1 million was paid on
December 17, 2020, to common stockholders of record at the close of business on
November 30, 2020. Future cash dividends will depend on our earnings, capital
requirements, financial condition and other factors considered relevant by us
and is subject to final determination by our Board of Directors.
Acquisitions
On November 2, 2020, FactSet acquired all of the outstanding shares of TVL for a
purchase price of $41.9 million, subject to working capital and other
adjustments. TVL is a leading provider of ESG information derived from
artificial intelligence, and the acquisition of TVL further enhances FactSet's
commitment to providing industry leading access to ESG data across its
platforms. Refer to Note 7, Acquisition for further discussion on the TVL
acquisition.
Summary of Cash Flows
The table below, for the periods indicated, provides selected cash flow
information:

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