Fidelity National Financial : 2020 Sustainability Report

2020 SUSTAINABILITY REPORT

TABLE OF CONTENTS

CEO Letter	2
2020 At-A-Glance	4
About FNF	6
•	Company Overview	6
• Our Approach to ESG	12
Protecting Homeowners	14
• The Economic Value of Home Ownership	14
• The Importance of Title Insurance and Property Rights Protection	16
• Consumer Protection from Fraud	18
•	Protecting Consumer Data	22
Environment	24
•	Environment Management	24
• Our Digital Strategy to Drive Industry Sustainability	30
Social	32
•	Our Employees	32
•	Diversity & Inclusion	38
•	Communities & Philanthropy	40
•	COVID-19	44
Governance	45
• Board of Directors & ESG Oversight	45
•	ESG Risk Management	48
•	ESG Due Diligence	49
• Enterprise Risk Management (ERM)	50
• Business Continuity Office (BCO)	51
•	Ethics	52
• Data Privacy & Cybersecurity	54

FNF Data Tables

56

CEO LETTER

At Fidelity National Financial ("FNF"), our mission is to advance, expand, and protect the life-changing experience of home ownership. To do this, we bring to market a reimagined, trusted, and transparent experience for agents, buyers, and sellers. But our commitment extends far beyond just the process of buying or selling a home or commercial real estate.

FNF's work to address Environmental, Social and Governance ("ESG") issues is integral to

who we are as a company and is foundational to our success. A sustainable future is imperative to FNF's long-term growth and to the well-being of our operations. For this reason, our Company and our board are committed to addressing ESG issues to better serve our employees, business partners, and the communities that our clients and policyholders call home.

Building a sustainable business starts with being transparent about our business practices, corporate governance, environmental impact, and our commitments to our employees, customers, and communities. In 2019, we shared our inaugural Sustainability report. In 2020, we continued to enhance our ESG efforts with the backdrop of COVID and other societal challenges driving renewed commitment towards our ESG strategy. We are pleased to share our progress on these key initiatives in this report.

Our commitment to ESG focuses on:

Protecting Homeowners: The safety and security of our homeowners is our top priority. This means ensuring rigorous information security and internal auditing protocols, and monitoring to help ensure the safety of funds and private information when it is in our custody. We are also always working hard to educate and protect consumers from fraud, and in 2020, we continued to enhance our fraud prevention programs.

2 Fidelity National Financial

Preserving the Environment: FNF works to integrate environmental management practices into our operations, especially at our facilities. From efforts to monitor and reduce our carbon footprint, eliminating the use of water bottles, and participating in recycling programs, all of our locations are working to reduce our environmental impact. As part of a traditionally paper-intensive industry, we have implemented customer-focused technology to drastically reduce the amount of paper needed in real estate transactions, and to move the title insurance industry in a more sustainable direction.

Supporting Our Employees and Communities: Our employees are our greatest asset, and we are committed to providing opportunities for them to expand their knowledge base and develop opportunities for advancement. We are committed to building a diverse and inclusive workplace, and we believe that the diversity of our employees allows us to better connect to our clientele. With over 1,300 locations throughout the United States and Canada and over 21,000 employees living in these areas every day, we have a deep reach into these communities. Through local community involvement, corporate initiatives, and philanthropic giving - as well as an active community volunteer ethos - we work hard each day to support the communities we all live in. In 2020, our country and the world found itself in a significant battle against COVID-19, and our focus has been the health and safety of our employees and their families, our customers, and our communities.

Operating Ethically: Our reputation for integrity is one of our most important assets and each of our employees and directors is expected to contribute to the care and preservation of that asset. We operate in ways that are fair, transparent, and compliant with all applicable regulations. We implement strong governance practices, policies, training, and reporting avenues to encourage and promote that all employees adhere to the highest standards for business integrity.

We know this work never stops and together, we will continue to make an impact.

Sincerely,

Raymond R. Quirk

2020 Sustainability Report

3

2020 AT-A-GLANCE

Unless otherwise noted, this data is current as of December 31, 2020.

COMPANY OVERVIEW

NAME

Fidelity National Financial, Inc. (FNF)

INDUSTRY

Financial Services & Insurance

HEADQUARTERS

Jacksonville, FL

WORLDWIDE EMPLOYEES

27,0581

LOCATIONS

Over 1,300 locations throughout the United States, Canada, and India

REVENUE

$10.8 billion in total revenue in 2020

AWARDS

• Named to the FORTUNE 500® for 13 of the past 14 years
• Selected by Forbes as one of America's Best Employers for Veterans for 2020
• Named by Forbes to the Global 2000 for 2020
• Selected by Forbes as one of the World's Best Employers for 2019

PROTECTING HOMEOWNERS

#1 market share in the residential purchase, refi- nance, and commercial markets

Highest ranked company in the title insurance industry on the FORTUNE 500® (ranked 375)

1As of January 31, 2021

In 2020, we opened and handled over 2.9 million transactions

Rigorous information security and internal auditing protocols and monitoring to help ensure the safety of funds and private information when it is in our custody

Our Fraud Insights program allows employees to share how they have detected and prevented fraud and forgery in their daily transactions and offers them a monetary incentive when preventive actions are taken resulting in the avoidance of a fraud scheme.

4 Fidelity National Financial