Five9, Inc. announced the general availability of two data centers located in Frankfurt and Amsterdam. The data centers serve Five9customers in the European Union (EU), Europe, the Middle East, and Africa, supporting the company's international growth and the desire for European customers to maintain data residency. Five9 leverages a modern deployment architecture including a mix of high availability public cloud offerings and containerized deployments alongside a world-class telephony private cloud, ideal for reliable and rapid deployments for data residency requests.

This infrastructure helps enterprises ensure high availability in Europe and facilitates compliance with local regulatory requirements. Five9 continues to make significant inroads in the European market and was recently recognized in the Frost Radar™: European Contact Centre as a Service Market, 2021 by industry analysts Frost & Sullivan. Companies profiled in the Frost Radar™ have registered consistent growth with a strong focus on innovation and a prominent position in the market.

Five9 achieved a leadership position on the Radar's Innovation Index, and the report notes that Five9 leads in the application of AI in the contact center with extensive process analysis that empowers agents to produce concrete and measurable outcomes.