Five9, Inc. announced an enhanced strategic agreement with Deloitte Canada, an independent firm under the Deloitte brand that provides a broad range of integrated services and world-class capabilities to public and private clients spanning multiple industries. The expanded collaboration will drive customer experience transformation, as Five9 continues to expand its international footprint, and closely aligns Five9 and Deloitte Canada’s proven success in partnering with Canadian companies to meet the growing demand for digital age networking and Cloud Contact Center as a Service (CCaaS). Deloitte Canada will feature the Five9 Intelligent Cloud Contact Center as part of its Future of Service Practice, providing end-to-end contact center solutions and services across strategy, architecture, and implementation. The Five9 platform will provide Deloitte Canada’s clients access to digital channels, contact center analytics, workflow automation, workforce optimization, and practical AI to help create more human customer experiences, engaged and empowered contact center agents, and ultimately help deliver tangible business results. Deloitte Canada is a leader in customer experience implementation, and Five9 is highly rated by customers for its solutions and superior after sales quality of service and customer satisfaction. This strategic agreement will amplify existing sales and solutions enablement resources in the Canadian market, and Deloitte Canada will invest in building a Five9 Center of Excellence within Canada focused on leveraging the Five9 platform to drive innovation for the contact center of the future. There is a growing demand for CCaaS solutions, and this strategic agreement builds on recent investments Five9 has made to support its rapidly growing Canadian customer base. In 2020, Five9 rolled out two new Canadian data centers that support local data privacy regulations and augment the already available data centers in North America and EMEA. The Five9 field services teams have expanded to include additional Canadian-based Sales, Support, Professional Services, Cloud Infrastructure, Partner Ecosystem, and Customer Success teams that are helping Canadian companies embrace cloud innovation and meet the increased demand to deliver exceptional customer service.