Flagstar Bank has named James Campbell executive vice president and head of servicing for Flagstar's residential mortgage business. He brings to Flagstar over 30 years' experience in the financial services industry with a focus on the customer experience, employee development, process improvement, automation, and change management. Campbell most recently was head of servicing and post-closing at Caliber Home Loans, Inc. He has a track record of working with his origination partners in all four lending channels?retail, wholesale, correspondent and direct-to-consumer?to deliver an outstanding customer experience. Other industry experience includes serving as director and head of asset management for the residential mortgage-backed securities group at Deutsche Bank and as a director at Credit Suisse, where he had oversight of the residential mortgage-backed securities servicing portfolios.