multi-format stores including 405 franchises at end June 2022
of French people have a Fnac or Darty store within 15'of home
27M c. 50%
unique visitors on the e-commerce site per month on average
of online sales are C&C
AN EFFICIENT AFTER- SALES SERVICE
1 central spare parts warehouse
5 after-sales service workshops
3,000+ employees dedicated to after-sales service
AN AGILE LOGISTICS NETWORK
14 warehouses in Europe
c.90 delivery platforms Multiples services: click&collect, next day delivery…
AN EDUCATED CHOICE
4th edition of its After-Sales Service Barometer (77 product families were
studied and analyzed)
L'Eclaireur Fnac, a digital platform for informed opinions on themes related to culture and technology
3
BECOMING A RESPONSIBLE DIGITIZED RETAILER DELIVERING HIGH-VALUE AND DURABLE SERVICES
2016 - 2018
2018 - 2020
> 2021
everyday au service de nos clients
everyday companion of our customers
POWERFUL
BEST-IN-CLASS
RESPONSIBLE DIGITIZED RETAILER
DELIVERING HIGH-VALUE AND
LEADER
OMNICHANNEL
DURABLE SERVICES
RETAILER
4
OUR STRATEGIC PLAN EVERYDAY
3 main ambitions to become a responsible digitized retailer delivering high-value and durable services
Build a digitized
omnichannel retail
Scale the next in-home
Lead durable
subscription-based
behaviors
assistance service
5
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Disclaimer
Fnac Darty SA published this content on 01 September 2022 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 01 September 2022 10:20:06 UTC.
Fnac Darty is No. 1 in France for distribution of cultural and leisure products. The group's activity is organized into 4 divisions:
- distribution of cultural and IT products and consumer electronics: books, toys, gaming consoles, music CDs, telephones, IT products (computers, tablets, peripherals, software, etc.), hi-fi products (televisions, stereo systems, DVD readers and recorders), cameras and video recorders, MP3 players, DVD films, household appliances, etc. The company operates through a network of stores (owned nearly 1,000 points of sale as of the end of 2023 worldwide) and via the Internet;
- sales of photo developing services;
- distribution of event tickets: concerts, theater productions, operas, expositions, circuses, museums, etc.;
- travel sales (Fnac Voyages).
Net sales are distributed geographically as follows: France and Switzerland (82.7%), Iberian Peninsula (9.3%), Belgium and Luxembourg (8%).
FNAC DARTY 
