Strong Fnac Darty brand awareness Quality of its operational execution Robustness of the IT and logistics capabilities
1 Jan-Feb cumulative reported growth
2 Excluding Nature & Découvertes and services
1st lockdown
March 15 - May 10
Stores
Online
Click & Collect
Maintained highstandards of after-sales services and delivery
3 Constant store sales growth excluding web, franchises, services and Nature & Découvertes
4 Stores open for technical products (excl. photo), small domestic appliances and urban mobility
5 Orders processed via C&C
From July to end of
September
2nd lockdown
October 29 - November 28
Stores4
Online
Click & Collect
Q4 2020
2020 FNAC DARTY MAIN ACHIEVEMENTS
• Success of the full scale Covid-19 stress test on Fnac Darty's business model confirming the relevance of the Group's strategy
- Disrupted logistics and digital capacity: switch from offline to online sales and ability to cope with strong peaks in demand with proactive and targeted goods inventory policy
- Closure and reopening of stores: successful reopening of stores with high levels of health and safety thanks to the upstream preparation of employees and their unfailing commitment
- Delivery capacity under pressure: partnership ecosystem of delivery providers as well as omnichannel strength with C&C availability and strong internal delivery capacities
• BCC disposal to Mirage Retail Group: rapid and qualitative execution
• Creating further opportunities in promising markets
- Continued deployment of the subscription model through Darty Max: c.200,000 subscribers in one year
-
Pursuing the diversification business strategy mainly in:
Urban mobility market: creating a full ecosystem with product range extended to electric bicycles, scooters and vehicles (AMI) as well as repair services through strategic partnerships
Kitchen market: continued deployment of the Darty Kitchen offer
• Continuation of innovative initiatives to become a major player in the circular economy and a contributor to broader access to culture
- Further disruption of educated choice and durable consumption initiatives: creation of a sustainability score, extension of the selection of products under the label "Choix durable" (durable choice), 3rd edition of the after-sales service barometer, extension of the second life offer
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Commitment to support new talent and promote creation and culture, with digital and original formats: La Claque Fnac
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Fnac Darty SA published this content on 23 February 2021 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 24 February 2021 09:29:02 UTC.
Fnac Darty is No. 1 in France for distribution of cultural and leisure products. The group's activity is organized into 4 divisions:
- distribution of cultural and IT products and consumer electronics: books, toys, gaming consoles, music CDs, telephones, IT products (computers, tablets, peripherals, software, etc.), hi-fi products (televisions, stereo systems, DVD readers and recorders), cameras and video recorders, MP3 players, DVD films, household appliances, etc. The company operates through a network of stores (owned nearly 1,000 points of sale as of the end of 2023 worldwide) and via the Internet;
- sales of photo developing services;
- distribution of event tickets: concerts, theater productions, operas, expositions, circuses, museums, etc.;
- travel sales (Fnac Voyages).
Net sales are distributed geographically as follows: France and Switzerland (82.7%), Iberian Peninsula (9.3%), Belgium and Luxembourg (8%).
FNAC DARTY 
