Forbes: Forrester Chief Marketing Officer Shirley Macbeth speaks with CX influencer Shep Hyken about how customer-obsessed organizations put their customers at the center of their leadership, strategy, and operations.

Read the full article here. Learn more about Shirley here.

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Forrester Research Inc. published this content on 19 July 2021 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 19 July 2021 21:17:12 UTC.