Frontdoor : Q3 EarningsPress Release

Third-Quarter 2020 Earnings Webcast

November 4, 2020

Today's Speakers

Rex Tibbens	Brian Turcotte	Matt Davis
President &	Senior Vice President &	Vice President
Chief Executive Officer	Chief Financial Officer	Investor Relations & Treasurer
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Forward Looking Statements

This news release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, including, in particular, projected future performance and any statements about Frontdoor's plans, strategies, prospects, and the impact of COVID-19 on Frontdoor's business. Forward-looking statements can be identified by the use of forward-looking terms such as "believe," "expect," "estimate," "could," "should," "intend," "may," "plan," "seek," "anticipate," "project," "will," "shall," "would," "aim," or other comparable terms. These forward-looking statements are subject to known and unknown risks and uncertainties, many of which may be beyond our control. Such risks and uncertainties include, but are not limited to: the impact of the global COVID-19 pandemic; weather conditions and seasonality; weakening general economic conditions; lawsuits, enforcement actions and other claims by third parties or governmental authorities; the effects of our substantial indebtedness; the success of our business strategies; and failure to achieve some or all of the expected benefits of our separation from ServiceMaster Global Holdings, Inc. We caution you that forward-looking statements are not guarantees of future performance or outcomes and that actual performance and outcomes, including, without limitation, our actual results of operations, financial condition and liquidity, and the development of new markets or market segments in which we operate, may differ materially from those made in or suggested by the forward-looking statements contained in this news release. For a discussion of other important factors that could cause Frontdoor's results to differ materially from those expressed in, or implied by, the forward-looking statements included in this document, you should refer to the risks and uncertainties detailed from time to time in Frontdoor's periodic reports filed with the SEC, including the disclosure contained in Item 1A. Risk Factors in our 2019 Annual Report on Form 10-K filed and in our Quarterly Report on Form 10-Q for the quarter ended March 31, 2020, as such factors may be further updated from time to time in Frontdoor's periodic filings with the SEC. Except as required by law, Frontdoor does not undertake any obligation to update or revise these forward-looking statements to reflect new information or events or circumstances that occur after the date of this news release or to reflect the occurrence of unanticipated events or otherwise. Readers are advised to review Frontdoor's filings with the Securities and Exchange Commission, which are available from the SEC's EDGAR database at sec.gov, and via Frontdoor's website at frontdoorhome.com.

Non-GAAP Financial Measures

To supplement Frontdoor's results presented in accordance with accounting principles generally accepted in the United States ("U.S. GAAP"), Frontdoor has disclosed the non-GAAP financial measures of Adjusted EBITDA, Free Cash Flow, and Unrestricted Cash.

We define "Adjusted EBITDA" as net income before: provision for income taxes; interest expense; depreciation and amortization expense; non-cashstock-based compensation expense; restructuring charges; Spin-off charges; secondary offering costs; and other non-operating expenses. We believe Adjusted EBITDA is useful for investors, analysts and other interested parties as it facilitates company-to-company operating performance comparisons by excluding potential differences caused by variations in capital structures, taxation, the age and book depreciation of facilities and equipment, restructuring initiatives, Spin-off charges and equity-based,long-term incentive plans.

We define "Free Cash Flow" as net cash provided from operating activities less property additions. Free Cash Flow is not a measurement of our financial performance or liquidity under U.S. GAAP and does not purport to be an alternative to net cash provided from operating activities or any other performance or liquidity measures derived in accordance with U.S. GAAP. Free Cash Flow is useful as a supplemental measure of our liquidity. Management uses Free Cash Flow to facilitate company-to-company cash flow comparisons, which may vary from company to company for reasons unrelated to operating performance.

We define "Unrestricted Cash" as cash not subject to third-party restrictions. For additional information related to our third-party restrictions, see "Liquidity and Capital Resources - Liquidity" under the heading "Management's Discussion and Analysis of Financial Condition and Results of Operations" in our 2019 Annual Report on Form 10-K filed with the SEC.

See the schedules attached hereto for additional information and reconciliations of such non-GAAP financial measures. Management believes these non-GAAP financial measures provide useful supplemental information for its and investors' evaluation of Frontdoor's business performance and are useful for period-over-period comparisons of the performance of Frontdoor's business. While we believe that these non-GAAP financial measures are useful in evaluating our business, this information should be considered as supplemental in nature and is not meant to be considered in isolation or as a substitute for the related financial information prepared in accordance with U.S. GAAP. In addition, these non-GAAP financial measures may not be the same as similarly entitled measures reported by other companies.

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Current Business

Focus

• Accelerating revenue growth
• Expanding dynamic pricing
• Addressing higher service request demand
• Improving customer service
• Growing emerging businesses

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Streem

Featured by Apple & Google

Expanded partnerships

Released software development kits

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On-Demand

Convenient Scheduling

Pricing Transparency

Savings

Peace of Mind

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Q3 2020 Financial Summary

$ millions

Net Adjusted Revenue Income EBITDA(1)

$440 $49 $91

1. See the Appendix accompanying this presentation for a reconciliation of Adjusted EBITDA, a non-GAAP measure, to the nearest U.S. GAAP measure. See "Reconciliations of Non-GAAP Financial Measures" included in this presentation for a description of the calculation for this measure.

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Q3 2020 Adjusted

EBITDA(1) Bridge

$ millions
Three Months Ended September 30, 2019	$106
Impact of change in revenue(2)	28
Contract claims costs	(19)
Sales and marketing costs	(16)
Customer service costs	(6)
General and administrative costs	(1)
Other	(2)
Three Months Ended September 30, 2020	$91

Note: Revenue and expense items are year-over-year increases/(decreases); amounts presented in table may not sum due to rounding.

(1)	See the Appendix accompanying this presentation for a reconciliation of Adjusted EBITDA, a non-
GAAP measure, to the nearest U.S. GAAP measure. See "Reconciliations of Non-GAAP Financial
Measures" included in this presentation for a description of the calculation for this measure.
(2)	Revenue conversion is calculated using the estimated gross margin impact of new home service plan	8
revenue along with the impact of price changes.

Q3 2020 Cash Flow

$ millions	Nine Months Ended
	September 30,
Net cash provided from	2020	2019
(used for):
Operating Activities	$154	$154
Investing Activities	(25)	(19)
Financing Activities	(6)	(6)
Cash increase during	$123	$129
the period

$ millions

Free Cash	Available
Flow(1)	Liquidity(2)
$127	$624

(1} See the Appendix accompanying this presentation for a reconciliation of Free Cash Flow, a non-GAAP measure, to the nearest U.S. GAAP measure. See "Reconciliations of Non-GAAP Financial Measures" included in this presentation for a description of the calculation for this measure.

(2) Consists of $374 million of Unrestricted Cash and an undrawn revolving credit facility of $250 million

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Q&A

For more information please visit our website: frontdoorhome.com

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APPENDIX

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Q3 2020

Consolidated

Results

Note: See elsewhere in this Appendix for a reconciliation of Adjusted EBITDA, a non-GAAP measure, to the nearest U.S. GAAP measure; amounts presented in table may not sum due to rounding.

$ millions, except per share amounts			Three Months Ended
						September 30,
		2020				2019			Better / (Worse)
Revenue	$	440		$	407		$	33
YoY Growth									8%
Gross Profit		215				206			9
% of revenue		48.8%				50.7%			(1.9) pts
Selling and administrative expenses		129				104			(25)
% of revenue		29.3%				25.6%			(3.7) pts
Depreciation and amortization expense		7				6			(1)
Interest expense		14				16			2
Interest and net investment income		-				(2)			(2)
Income before Income Taxes		65				82			(17)
Provision for income taxes		16				21			5
Net Income	$	49		$	61		$	(12)
Other Comprehensive Income (Loss), Net of Income Taxes:
Net unrealized gain (loss) on derivative instruments		1				(3)			4
Other Comprehensive Income (Loss), Net of Income Taxes		1				(3)			4
Total Comprehensive Income	$	50	$	57		$	(8)
Earnings per Share:
Basic	$	0.57	$	0.72		$	(0.15)
Diluted	$	0.57	$	0.72		$	(0.15)
Weighted-average Common Shares Outstanding:
Basic		85.3				84.7			0.6
Diluted		85.6				84.9			0.7
Adjusted EBITDA	$	91	$	106		$	(15)

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YTD 2020

Consolidated

Results

Note: See elsewhere in this Appendix for a reconciliation of Adjusted EBITDA, a non-GAAP measure, to the nearest U.S. GAAP measure; amounts presented in table may not sum due to rounding.

$ millions, except per share amounts			Nine Months Ended
					September 30,
		2020			2019			Better / (Worse)
Revenue	$	1,151	$	1,065		$	86
YoY Growth								8%
Gross Profit		579			539			40
% of revenue		50.3%			50.6%			(0.3) pts
Selling and administrative expenses		358			297			(61)
% of revenue		31.1%			27.9%			(3.2) pts
Depreciation and amortization expense		25			18			(6)
Restructuring charges		4			-		(4)
Spin-off charges		-			1			1
Interest expense		43			47			4
Interest and net investment (income) loss		1			(5)			(6)
Income before Income Taxes		148			180			(32)
Provision for income taxes		37			46			9
Net Income	$	111	$	134		$	(23)
Other Comprehensive Income (Loss), Net of Income Taxes:
Net unrealized loss on derivative instruments		(15)			(16)			-
Other Comprehensive Income (Loss), Net of Income Taxes		(15)			(15)			-
Total Comprehensive Income	$	95	$	119		$	(23)
Earnings per Share:
Basic	$	1.30	$	1.59		$	(0.29)
Diluted	$	1.29	$	1.58		$	(0.29)
Weighted-average Common Shares Outstanding:
Basic		85.2			84.6			0.6
Diluted		85.5			84.8			0.7
Adjusted EBITDA	$	238	$	255		$	(17)

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Net Income to Adjusted EBITDA

Reconciliations

$ millions		Three Months Ended			Nine Months Ended
		September 30,			September 30,
		2020			2019			2020			2019
Net Income	$	49	$	61	$	111	$	134
Depreciation and amortization expense		7			6			25			18
Restructuring charges		-			-			4			-
Spin-off charges		-			-			-			1
Provision for income taxes		16			21			37			46
Non-cashstock-based compensation expense		4			2			13			7
Interest expense		14			16			43			47
Secondary offering costs		-			-			-			2
Other non-operating expenses(1)		-			-			5			-
Adjusted EBITDA	$	91		$	106		$	238		$	255

Amounts presented in the above table may not sum due to rounding.

1. Other non-operating expenses for the nine months ended September 30, 2020 includes (a) a loss on investment of $3 million, (b) incremental direct costs related to COVID-
   19 of $1 million, which were temporary in nature and primarily related to incremental health and childcare benefits for our employees and hoteling costs related to our offshore business process outsourcers and (c) acquisition-related transaction costs of $1 million. There were no such charges for the three months ended September 30, 2020 or the three and nine months ended September 30, 2019.

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Net Cash Provided from Operating Activities to Free Cash Flow Reconciliations

$ millions	Three Months Ended			Nine Months Ended
		September 30,			September 30,
		2020			2019			2020			2019
Net Cash Provided from Operating Activities	$	13		$	14		$	154		$	154
Property Additions		(8)			(5)			(26)			(15)
Free Cash Flow	$	5		$	9		$	127		$	138

Amounts presented in the above table may not sum due to rounding.

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