9 March 2020, Virginie Pache Jeschka, Chief Pharmacies Officer: The pharmacy – first point of contact for healthcare advice

The pharmacy - first point of contact for healthcare advice

Virginie Pache Jeschka, Chief Pharmacies Officer

Media and analysts' conference, 9 March 2021

Galenica - Health and wellbeing are at the heart of what we do.

First point of contact for healthcare advice

Four examples of how we implement this and develop it further

1. Location optimisation

• 2. Omni-Channel

• 3. Primary Care

4. Potential: existing expertise

We are close by and customer-friendly

Modern layout and robot technology

2. Omni-Channel

Three key elements of this strategic programme

3. Primary Care - the service that strengthens the role of the pharmacist

• − Dispensing of Rx drugs without prescription

• − Clarification and documentation needs a lot of resources: time, expertise, IT support (algorithms / standardised forms)

• − Benefit for customers: fast, competent, cost-effective

• − Transparent information in advance: the customer has the choice

3. Primary Care - ongoing expansion of algorithms for Primary Care

4. Potential to leverage existing expertise e.g. COVID-19: tests and vaccinations

TESTING

VACCINATIONS

• − Launched in the first pharmacies on 13 November

• − Rapid antigen tests and PCR

• − Switzerland-wide offering in 46 pharmacies

• − Tests performed as of end-February 2021: ~28'000

We are and remain the FIRST POINT OF CONTACT