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GARTNER, INC.

(IT)
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Delayed Nyse  -  04:04 2022-12-02 pm EST
351.99 USD   -1.20%
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Gartner : Storytime! Making I&O More Agile

01/21/2022 | 09:53am EST

I'm pleased to share a true labor of love with the publication Improve Infrastructure Agility - A Story for a New Era!

As an I&O leader, you know all too well the relentless pressure to improve I&O's ability to enable the organization by providing the foundations that products and applications are built on such as core operational, hosting, network and storage capabilities. As part of this, I&O must become more nimble and adopt agile methods to support more flexible work methods being adopted across the enterprise. But what does this really mean? Most documentation about agile methods is tailored to application development and, to an extent, DevOps. Guidance specifically intended for I&O is extremely scarce.

We've created a story to make agile methods more relevant to I&O. Our characters, the company and the situations are fictional, but the situation is unfortunately all too real. In our story, I&O is told it is too slow and must become more agile. Does it sound familiar? If so, please read on for a sample of this unique experiment.

___

Vitesh's morning was already off to a lousy start. He was refereeing yet another high-profile, high-impact "Sev. 1" incident involving the order entry website when his phone vibrated to let him know he had a new message. The long-serving head of I&O glanced at the screen and groaned. It was Vlad, the recently hired CIO, asking Vitesh to come to his office as soon as possible. "Oh man, just pile more on," thought Vitesh. He messaged back, "Happy to, but in the middle of a Sev. 1 incident. Will be there as soon as we get things stable - is that OK?" He received an almost immediate "OK" response and continued working on the incident with his team.

Vlad was reviewing a budget report when Vitesh took a deep breath, knocked at the door, introduced himself and asked if it was a good time to talk. Vlad motioned him in.

"Vitesh, it's good to meet you," said Vlad with a welcoming smile. "Sorry I haven't had time for a face-to-face meeting before. What was the Sev. 1 about?"

"It's good to meet you too," said Vitesh, uncertain. "Well, we're still not exactly sure but it looks like someone in Dev changed part of the web order entry system and the whole thing crashed. A couple of my best people are still working on it."

"I see," replied Vlad. "Can't you tell what changed?"

"Um, not exactly. We go by hunches or gut feelings," said Vitesh. He immediately groaned to himself, and wished he had an "undo" button for that answer.

"OK, that's a topic for another day then. Listen, I want to talk to you about how Application Development and I&O work together," said Vlad.

"What would you like to know?" asked Vitesh, his nervousness growing…

Disclaimer

Gartner Inc. published this content on 21 January 2022 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 21 January 2022 14:52:02 UTC.


ę Publicnow 2022
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Financials (USD)
Sales 2022 5 426 M - -
Net income 2022 731 M - -
Net Debt 2022 1 733 M - -
P/E ratio 2022 39,0x
Yield 2022 -
Capitalization 27 816 M 27 816 M -
EV / Sales 2022 5,45x
EV / Sales 2023 5,05x
Nbr of Employees 16 600
Free-Float 46,8%
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Mean consensus OUTPERFORM
Number of Analysts 10
Last Close Price 351,99 $
Average target price 354,23 $
Spread / Average Target 0,64%
EPS Revisions
Managers and Directors
Eugene A. Hall Chief Executive Officer & Director
Craig Warren Safian Chief Financial Officer & Executive Vice President
James C. Smith Director
Michael Diliberto Chief Information Officer & Executive VP
William Otto Grabe Independent Director
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