Coca-Cola Beverages Africa and Genpact Partner to Transform Operations to Drive Competitive Growth
August 02, 2021 at 08:15 am EDT
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Coca-Cola Beverages Africa (CCBA) and Genpact announced they are partnering to accelerate CCBA's competitive growth. The partnership is aimed at streamlining CCBA's operations, leveraging Genpact's deep process expertise, combined with digital technology and analytics, to enable real-time business decision making. Genpact will establish a multi-function, digitally enabled shared services organization to centralize and automate CCBA's finance, procurement, data management, and other functions, to create intelligent operations that improve customer service and allow CCBA to focus more on its core business. The initial phase of the multi-year engagement involves CCBA's South Africa operations, and is expected to expand to other countries in Africa. CCBA employees in South Africa working in the areas covered by the partnership will transfer to Genpact, with new career path prospects that take advantage of Genpact's expertise in finance and process transformation. Genpact will open a second delivery center in Johannesburg, South Africa, expanding its footprint in the country from its existing sites in Johannesburg and Durban.
Genpact Limited is a global professional services company. Its segments include Financial Services, Consumer and Healthcare, and High Tech and Manufacturing. The Financial Services segment covers services it provides to clients in the banking, capital markets and insurance sectors. Its core operations services for these clients include retail customer onboarding, customer service, collections, loan and payment operations, customer onboarding, and others. The Consumer and Healthcare segment covers services it provides to clients in the consumer goods, retail, life sciences and healthcare sectors. The core operations services it provides to these clients include demand generation, sensing and planning, supply chain planning and management, and others. High Tech and Manufacturing segment covers services it provides to clients in the high tech, manufacturing, and service sectors. Its core operations services for these clients include advertising sales support, data engineering, and others.