Amdocs has expanded its agreement with Globe Telecom to include the deployment of a customer flow management system at retail stores, enabling safe and expedited customer interactions. According to the agreement, Amdocs will deploy the system – a hundred percent agile-based implementation – in partnership with Q-nomy, at 150 stores of Globe. The deployment, which includes an effective multi-channel in-store queue management, appointment scheduling and customer flow orchestration platform, helps keep customer wait time in-store to a minimum by providing continuous notifications, with scheduling and routing based on customer needs and customer care executive skills.

The customer experience will be further improved by the deployment of interactive kiosks and digital signage within stores.