Today saw the publication of energy regulator Ofgem's latest Market Compliance Review, which looked at how suppliers treat customers in a vulnerable situation.

Responding to the claims, Nigel Pocklington, CEO of Good Energy said: "It is disappointing that once again Ofgem have published a verdict part way through the evidence-gathering process. Despite providing Ofgem with extensive information which addressed their concerns, it is regrettable that this publication does not account for this.

"Good Energy has an excellent record of taking care of vulnerable customers - including being independently assessed before joining Energy UK's Vulnerability Commitment which aims to continually improve support - and we will be considering our actions off the back of this report."

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Good Energy Group plc published this content on 22 November 2022 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 22 November 2022 20:41:07 UTC.