Sustainability Report 2020

2020 Sustainability Report in process of design

2020 Sustainability Report in process of design

1st Chapter

LETTER FROM THE CHAIRMAN

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Dear Readers,

I hereby submit to you the ninth Sustainability Report of Grupo Supervielle on the performance of the companies of Grupo Supervielle as of December 31, 2020.

The unique period we report on, marked by an unprecedented global health and economic crisis, moved Grupo Supervielle to take early action with a view to attaining three strategic goals: protect the well-being of our employees and customers and support community service at those places we operate in; establish protocols to ensure the continuity of operations and accelerate the adoption of digital transformation initiatives. At the same time, we sought to maintain a fluid communication with our top governance body, to share critical organization concerns and decide on the mechanisms to attend to and solve them.

In this context, we worked to become an innovative, efficient and agile company, with the capacity to continuously see to the needs and expectations of our customers. Thus, in 2020 we implemented a new customer centric operational model in several of our subsidiaries starting with Banco Supervielle and IUDÚ, our consumer company.

In line with this new operational model, we launched the Human Banking campaign, which shows a balance between human and technological aspects. "Human" because of Supervielle's mission to be close to its customers, understand their needs and offer customized solutions. "Banking" is humanized technology, that applies to all digital developments and facilitates the customer experience.

As part of this transformation I am proud to share with you that Banco Supervielle has been awarded the Premio Eikon and the Premio Fundacom for their campaign #TransformarseEsSupervielle, used to inform its four thousand employees of the changes resulting from shifting from a traditional bank to a customer centric company implementing agile processes.

We Accelerated Digitalization to Help our Customers

Within the context of the Covid-19 pandemic we promptly adjusted our operations and implemented a series of actions leading to the promotion of safe banking transactions and to the provision of financial assistance to our customers. In this regard, we accelerated digitalization actions that were already contemplated in our strategy, to provide a quick response without the need for customers to go to branch offices, and we managed our teams to maintain service quality.

We sought to assist the SMEs segment which was particularly impacted, and witnessed the prompt adoption of digital means such as e-checks and e-factoring. In addition, we financed their work capital needs and payroll payments through prime rate loans, which reached 11% of the credit portfolio at the close of 2020. We were also able to adapt our products, processes and teams oriented to the Corporate Banking segment, which was also affected by the pandemic.

In the Personal segment, we added a new digital onboarding platform to the customer acquisition strategy, becoming the second most important channel following Plan Sueldo. We also focused on the Senior Citizens segment, which is a significant portion of our customer base: we adapted our ATM network infrastructure, added functionalities to our online applications and transactional channels and upgraded procedures to facilitate their banking needs. In addition, we rapidly adapted to manage efficiently the payment of IFE [Ingreso Familiar de Emergencia] to 350,000 customers.

Milestones of an On-going Transformation

The most relevant initiatives of our business digitalization process during the current year include the launching of

IUDÚ, a digital banking services platform in Grupo Supervielle's ecosystem intended to develop digital solutions to meet the financial needs of individuals and promote financial education with tools that help customers' decision making process. In addition, in June 2020, our subsidiary Bolsillo Digital launched a "business aggregator" app (under the IUDÚ Pago Brand) that enables companies and individuals to get payments through debit and credit card using Mpos and a payment link.

2020 Sustainability Report in process of design

As regards the Insurance segment, Supervielle Seguros began a digital transformation process, and some pilot tests were made through the digital channel for the sale of life insurance and home insurance. Supervielle Productores Asesores de Seguros developed new products, particularly designed for the needs of Entrepreneurs, SMEs, and Medium and Large Companies Segment.

In the second quarter our mutual funds manager SAM launched a new fund, FCI Cerrado Adblick Ganadería, a differentiated investment alternative focused on a specific market of the real economy. During the year managed assets grew by 131%, a growth similar to that of the mutual funds industry.

Our online broker, InvertirOnline, hit a record of approximately 5 million transactions processed during the year, close to 5 times the number processed in 2019. The transacted amount grew by 274% against 2019, and more than 134 thousand accounts were opened. The educational platform InvertirOnline Academy also recorded a significant growth due to the demand of financial training, with a 300% year-on-year increase in the number of students.

We remain committed to collaborating and co-creating with fintech companies, by launching better value propositions for our customers. In 2020, Grupo Supervielle consolidated and accelerated the integration of digital products with companies of the entrepreneur capital fund, and became a shareholder of Play Digital S.A., the payment solution of the financial system (Modo).

Our Commitment to Sustainable Development

In 2020, Grupo Supervielle defined its 2021-2023 Sustainability Agenda which consolidates a responsible management model oriented to sustainability and establishes a strategy which places individuals, the environment and ethics and transparency (ESG) at the center and integrates its relations with all stakeholders (customers, employees, suppliers, community and government).

In respect of our environmental performance, we continue working to reduce the environmental impact of our operations in line with sustainability targets focused on a more efficient use of resources, such as the use of renewable energies in our buildings. In such regard, Banco Supervielle was the first Argentine bank to be certified as Sustainable Generator User due to the installation of solar panels at the Caballito branch, which feeds back any surplus to the grid. The electricity used in our headquarters and the building located at Reconquista St. is 100% generated by wind power, and greenhouse gases (GHG) originating from our activities continue to be measured for the calculation of our corporate Carbon Footprint.

In connection with employees, a multidisciplinary team was formed to define Grupo Supevielle's Diversity and Equity strategy in the understanding that a diverse and inclusive environment inspires creativity and innovation and contributes to attract and retain human talent. We continued promoting social impact investment, through innovative and transforming projects related to education, childhood, elder citizens and institutional strengthening, and in actions boosting culture and the arts.

Finally, with regard to Ethics and Transparency, I am proud to announce that according to Institutional Investor,

Grupo Supervielle ranked second among the Best ESG in Latin America in the Financial Entities/Banks category. In turn, BYMA (Bolsas y Mercados Argentinos), together with the IDB (Inter-American Development Bank) and with the academic endorsement of the Earth Institute of Columbia University, submitted in February 2021 the rebalanced Sustainability Stock Index according to which Grupo Supervielle remains part of BYMA's Sustainability Stock Index for the third year in a row as a leading company in Environmental, Social, Corporate Governance and Sustainable Development areas (ESG-D,by its acronym in English).

In addition, during 2020, we supported projects of partner organizations in the fight against Covid-19 in the communities in which we operate: we donated food, ventilators and other medical supplies, delivered tablets for underprivileged students so that they could take online classes, and financed, together with other companies, the construction of out-of-hospital primary care modules.

Finally, on behalf of the Board of Directors, I would like to thank our teams, suppliers, shareholders and especially our customers for their support and confidence in facing challenges and building together a responsible growth. I invite you to learn more about these initiatives and to explore the relationship with our corporate strategy and the values inherent in Grupo Supervielle.

Julio Patricio Supervielle

Chairman of the Board of Directors

2020 Sustainability Report in process of design

2nd chapter

INTRODUCTION

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We hereby submit a new edition of Grupo Supervielle's Sustainability Report which describes the commitment with the sustainable growth of our companies. During 2020, we turned the Corporate Social Responsibility area of Grupo Supervielle into a more expanded responsible management model oriented to sustainability, which involves the relationship with all stakeholders.

Within this framework, the Corporate Social Responsibility area changed its name to Sustainability area, reporting to the chairman of the Ethics, Compliance and Corporate Governance Committee, and a Sustainability head was appointed in each of the subsidiaries. Thus, the new structure is focused on the identification and assessment of economic, environmental and social issues faced by all of Grupo Supervielle's companies.

The Sustainability Agenda (2021-2023) was approved in 2020, which defines the actions to be taken bearing in mind three key factors: environmental responsibility, social responsibility and corporate governance responsibility (ESG). The new agenda involves the relationship with our stakeholders, establishes quantifiable metrics of our initiatives and promotes social investment with innovative and transforming impact, among its main characteristics.

Through our internal network Workplace and live talks, we keep an ongoing communication with our employees, to promote a responsible culture and foster conversations on ESG topics inherent in our operations.

2020 Sustainability Report in process of design

3rd Chapter

GRUPO SUPERVIELLE TODAY

We launched IUDÚ, an	We introduced IUDÚ Pago,	We acquired Easy Cambio	We are part of MODO, a
innovative digital banking	a digital business	S.A. with the latest	local banking solution to
proposal.	aggregator.	exchange technologies.	operate in the digital
			payment and transfer
			market.

OUR PERFORMANCE IN 2020

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Due to the type of our activities and the size of our ecosystem our services have an impact in our stakeholders and the economy of the communities where we operate.

WE SERVE A 1.9 MILLION CUSTOMERS1

1,861,710 individual customers

22,865 entrepreneurs and SMEs

2,304 corporate customers

189 thousand active Plan sueldo customers

WE ARE PRESENT COUNTRYWIDE

302 branches and POS

1 mobile bank branch

457 ATMs

221 self-service terminals 256 Cajas Rápidas2

100% of the branches serving exclusively senior citizens have Cajas Rápidas

5,018 EMPLOYEES

1. Not receiving IFE (Emergency Family Income).
2. Cash dispensers with biometrical identification.