Gruppo MutuiOnline S p A : Consolidated disclosure of non-financial information as of December 31, 2020

CONSOLIDATED DISCLOSURE OF NON-FINANCIAL INFORMATION

AS OF DECEMBER 31, 2020

(Pursuant to Legislative Decree n. 254/2016)

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TABLE OF CONTENTS
3.1	Description of the business model................................................................................................	5
3.1.1	Scale of the organization.................................................................................................................	7
3.1.2	Value chain........................................................................................................................................	8
3.1.3	Stakeholders of the Group .............................................................................................................	9
3.1.4	Group structure..............................................................................................................................	10
3.2	Corporate Governance..................................................................................................................	14
3.2.1	Ownership as of December 31, 2020..........................................................................................	15
4.1	Map and legend for reading the chapter.....................................................................................	16
4.1.1	Material topics ................................................................................................................................	16
4.1.2	Risks.................................................................................................................................................	18
4.1.3	Adopted and/or practiced policies..............................................................................................	18
4.1.4	Model...............................................................................................................................................	18
4.1.5	Performance indicators .................................................................................................................	19
4.2	Environmental field.......................................................................................................................	20
4.2.1	Material topics ................................................................................................................................	20
4.2.2	Risks.................................................................................................................................................	20
4.2.3	Policies adopted and/or practiced...............................................................................................	20
4.2.4	Model...............................................................................................................................................	20
4.2.5	Performance indicators .................................................................................................................	21
4.3	Social field .......................................................................................................................................	23
4.3.1	Material topics ................................................................................................................................	23
4.3.2	Risks.................................................................................................................................................	23
4.3.3	Policies adopted and/or practiced...............................................................................................	23
4.3.4	Model...............................................................................................................................................	24
4.3.5	Performance indicators .................................................................................................................	24
4.4	Human resources ...........................................................................................................................	25
4.4.1	Material topics ................................................................................................................................	25
4.4.2	Risks.................................................................................................................................................	25
4.4.3	Policies adopted and/or practiced...............................................................................................	25
4.4.4	Model...............................................................................................................................................	26
4.4.5	Performance indicators .................................................................................................................	26
4.5	Respect of human rights field ......................................................................................................	29
4.5.1	Material topics ................................................................................................................................	29
4.5.2	Risks.................................................................................................................................................	29
4.5.3	Policies adopted and/or practiced...............................................................................................	29
4.5.4	Model...............................................................................................................................................	29
4.5.5	Performance indicators .................................................................................................................	29
4.6	Anti-corruption field (active and passive) ..................................................................................	31
4.6.1	Material topics ................................................................................................................................	31
4.6.2	Risks.................................................................................................................................................	31
4.6.3	Policies adopted and/or practiced...............................................................................................	31
4.6.4	Model...............................................................................................................................................	31
4.6.5	Performance indicators .................................................................................................................	32
5.1	The reporting scope and standard...............................................................................................	33
5.2	The reporting process and the calculation methods.................................................................	34
5.3	GRI Content Index........................................................................................................................	35

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1. INTRODUCTION

On December 6, 2014, Directive 2014/95/UE (also the "Directive") of the European Parliament and Council, relating to the disclosure requirements about non-financial information and diversity policies for large public-interest entities, came into force. The Directive shows the will of the community legislator to contribute to the transition to a global sustainable economy that combines long-term profitability, social justice and environmental protection, by promoting the development of companies that adopt transparent management policies oriented to achieve better performances also in non-financial aspects.

Under Italian Law, the Directive was transposed by Legislative Decree n. 254 of December 30, 2016 (also the "Decree" or the "L.D. 254/2016"), which requires for the large public-interest entities1 the publication of a consolidated disclosure of non-financial information (also the "NFI", shorthand for Non-Financial Information) which covers information, to the extent necessary to ensure an understanding of the group's activities, performance, results, and impact, related to five fields, which are: environmental, social, human resources, respect of human rights and active and passive anti- corruption topics, which are relevant, considering the activities and the characteristics of the group. In particular the Decree, with reference to these five fields, requires at least a description of the main risks, generated or endured, any policies adopted, the related performance indicators and the business model for the management and organization of the activities (Art. 3 par. 1).

Gruppo MutuiOnline S.p.A., as a large public-interest entity, is subject to the provisions of the above-mentioned Decree, starting from the disclosure for the year ended December 31, 2017. This NFI, which refers to 2020, reports data and information related to the financial year ended December 31, 2020 and, for comparison purposes, of the financial years ended December 31, 2018 and 2019.

• As defined by Art. 1 par. 1 of the Decree

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2. LETTER TO STAKEHOLDERS

Dear readers,

The obligation to prepare the Non-Financial Information, in accordance with Legislative Decree 254/2016, required the Group to start a process to report its performance in the environmental, social, personnel and human rights management, and anti-corruption areas and to pay even greater attention to the impacts that our activity produces on the social and environmental sphere in the short, medium and long term.

The Group's activities are based on respect for values such as legality, transparency, the protection of human resources, equal opportunities and the development of a positive working environment. Respect for such values, reported in the Code of Ethics, is extended to all employees and third parties with relations with the Group.

The Group currently has over 2,300 employees, who represent a fundamental resource for the business. For this reason, we have always promoted a culture focused on the valorization and growth of our employees, recognizing their results.

In this year, strongly characterized by the Covid-19 pandemic, the Group has taken prompt action, also on the basis of the measures issued by the Government, to contain the possible impacts of the health threats to its employees, and has equipped its personnel with all the necessary tools to continue working remotely and in safe conditions.

We hope that this report will be of interest for a better understanding of the most relevant non-financial aspects for the Group and its stakeholders.

Marco Pescarmona

Chairman of the Board of Directors

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WEBSITE,

3. THE MUTUIONLINE GROUP

3.1 Description of the business model

Pursuant to art. 3, par. 1.a, of the L.D. 254/2016, a brief description of the business model adopted by the Group is provided below.

Gruppo MutuiOnline S.p.A. (the "Company" or the "Issuer") is the holding company of a group of firms (the "Group") with an important position in the Italian market for the online comparison, promotion and intermediation of products provided by financial institutions, e-commerce operators and utilities providers (main websites www.mutuionline.it, www.prestitionline.it, www.segugio.it, www.trovaprezzi.it and www.sostariffe.it) and in the Italian market for the provision of complex business process outsourcing services for the financial sector.

The Group operates through two different divisions (the "Divisions"), as described below.

The Broking Division operates in the Italian market for loan distribution as a credit intermediary, in the market for insurance distribution as a broker, in the market for the promotion of e-commerce operators, and utilities providers. The activities carried out by our Broking Division are organized mainly into the following business lines, on the basis of the type of underlying product:

1. Mortgage Broking: broking mortgage loans mainly through remote channels (www.mutuionline.itwebsite) and through a network of agents in the field (Money360 Network);
2. Consumer Loan Broking: broking consumer loans (prevalently personal loans) through remote channels (www.prestitionline.itwebsite);
3. Insurance Broking: broking insurance products, mainly motor third party liability and other motor insurance products through remote channels (www.cercassicurazioni.itwebsite);
4. E-CommercePrice Comparison: comparison and promotion of e-commerce operators (www.trovaprezzi.itwebsite);
5. Telco & Energy Comparison: comparison and promotion of telecommunications and energy services (www.sostariffe.itwebsite).

The activity of the Broking Division is also carried out under the "Segugio.it" brand (www.segugio.itwebsite), which operates as an aggregator for insurance and credit products, mainly propelled by television and online advertising focused on insurance products. Each section of the website is however managed by the product companies of the Group and the related revenues are reported within the above mentioned business lines.

Besides, subsidiary Innovazione Finanziaria SIM S.p.A. - authorized provider of placement services to the public without underwriting or warranties pursuant to article 1, comma 5, letter c-bis, of Legislative Decree no. 58 of February 24, 1998 - operates, by means of the www.fondionline.it

an on-line mutual fund supermarket.

The BPO Division provides outsourcing services of core processes for banks, credit institutions, insurance companies and investment companies, with a high level of specialization in some reference verticals.

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