H&R Block announced the launch of new artificial intelligence-powered technology that automatically searches customers' last year TurboTax return for additional refunds when they switch and file a return this year using H&R Block's Online DIY product. In initial modeling, this industry-first approach identified millions in additional refunds in last year's returns filed with TurboTax. Through machine learning models trained with millions of tax returns, AI algorithms, and technology such as optical character recognition, last year's TurboTax return uploaded by a customer is automatically scanned for additional refunds when they complete a tax return this year using H&R Block's Online DIY product.

The return is then flagged, and the customer is notified. Customers only pay if they choose to file an amended return to claim the past refund amount that was missed. The new capability builds upon the company's Second Look product.

For nearly 20 years, customers have been able to use the Second Look service, allowing an H&R Block tax pro to conduct a manual review of past returns. While Second Look continues to be available to all H&R Block customers, the new AI-powered technology brings an automated review to Online DIY customers that is free of charge. H&R Block's new AI-powered technology is available immediately to all customers who used TurboTax last year and switch to Block's Online DIY product in 2023.