H2O Retailing : 「Integrated Report 2021」

Integrated Report 2021

H₂O RETAILING Integrated Report 2021	Index	01

Integrated Report 2021

Integrated Report 2021 Editorial Policy

Objective		The purpose of the Integrated Report 2021 is to provide all stakeholders,
	including customers and shareholders, with an opportunity to learn more
		about the H2O Retailing Group's business and sustainability initiatives.
Target organizations		The entire H2O Retailing Group
Reporting year		FY2021 (unless otherwise specified)
Guidelines		GRI Standards
used as reference

Contents

02 Corporate Profile

1. Message from the President
2. Long-TermBusiness Plan

1. Value Creation Process
2. Medium-TermManagement Plan

1. Sustainability Management Initiatives
2. Medium-TermTargets

1. Priority Theme Measures
2. 1. Deepening the bonds of the community
   2. Nurturing local children
   3. Protecting and passing on the richness of

local nature

21 Basic Theme Measures

1. Responding to the "trust" of customers and stakeholders

Improvement of quality control for safety and security Improving safety and security in the event of disasters Environmental Initiatives

Promotion of diversity

Respect for basic human rights

Aiming to create an environment where everyone can work comfortably

Group Human Resources Development Policy

1. Enhancing employee job satisfaction 29 Sustainability Promotion System and
   Management
   30 Support for H2O Santa's Activities
   31 Corporate Governance
   34 Compliance and Risk Management
   36 Financial Highlights Data Collection
   37 Environmental Data and Social Data

H₂O RETAILING Integrated Report 2021	Corporate Profile	02

Basic Philosophy

To remain indispensable to the local communities through our activities of providing a model of lifestyle to local residents

Group Vision

To be a customer' lifestyle partner to enrich their hearts through offering "fun, happy and tasty" experiences.

H₂O RETAILING Integrated Report 2021	Corporate Profile	03

Our Conduct

H2O Retailing Group Code of Conduct

We endeavor to act in the best interest of our customers and live up to their trusts and expectations.

• We will always accurately assess the needs of our customers and provide better products and services.

• We will always keep our promises to our customers and respond to their requests promptly and in good faith.

• We will place the highest priority on safety and security for all our products, services, and sales floor environments.

• We will correctly display and appropriately explain our products and services.
  5 We will manage and utilize customers' personal information appropriately.

We will conduct our business with sincerity and a challenging spirit.

• We will be sensitive to the changes of the times, always be positive, think and act independently, and produce results.

• We will correctly understand and comply with social norms, laws, regulations, work regulations, and other company rules.

• We will properly manage and operate the company's assets such as products, finances, goods, and important information, and will not miss-use them.

We will all participate to maintain a work environment in which we can always perform at our best.

• We will strive to create an open and cheerful workplace with rich communication.

• We will value the individuality of each person and be concerned about human rights and privacy

• We will not engage in sexual harassment, abuse of authority, or other acts that lead to harassment or discrimination.

We will observe the rules of fair trade and

build good partnerships with our business partners.

• We will not abuse our superior position and will not make unreasonable demands to our business partners. We will not engage in unfair transactions, such as cartels or bid rigging.

• We will be polite and moderate in our dealings with suppliers and will not accept gifts or entertainment that is out of line with social norms.

• We will not violate the intellectual property rights of others, including copyrights and trademarks.

We will act proactively to contribute to society.

• We will not hide information, but present it correctly and in a timely manner, and build good relationships with internal and external stakeholders.

• We will act proactively to protect the environment and contribute to society to realize a sustainable society.

• We will not respond to any unreasonable demands from antisocial organiza- tions, groups, or individuals.