Harte-Hanks Inc. announced that it is realigning roles and responsibilities of key leaders within Harte-Hanks Direct Marketing in four areas -- customer solutions, customer strategy and engagement, customer delivery and people -- to structure the company for future growth and enhance the customer experience. Effective immediately, the leadership roles within Harte-Hanks Direct Marketing, each of whom report directly to Franklin, are as follows: Brian Dames has been named executive vice president of customer solutions. Dames, who is already a corporate vice president, has been with the company for five years. Prior to his new role, he was responsible for leading the database and data services business of Harte-Hanks. Jeannine Falcone has been named executive vice president of customer strategy & engagement. Falcone, who is also currently a corporate vice president, has served with Harte-Hanks for close to 20 years. She currently leads The Agency Inside(R) and its digital solutions businesses. In addition to these responsibilities, she will assume leadership of the contact center businesses, strategy and insight team, as well as the national sales team and marketing. Tony Paul has been named executive vice president of customer delivery and has also been promoted to corporate vice president. Paul has been with Harte-Hanks since 2010 and has led the direct mail, mail supply chain and fulfillment businesses. He will continue his leadership of these businesses in this new organization. Andrew Harrison has been named executive vice president of people and has also been promoted to corporate vice president. Harrison has been with Harte-Hanks for 17 years and will continue his leadership of human resources operations, as well as working closely with the other Harte-Hanks Direct Marketing and corporate leaders on organizational transformation, change management, business performance improvement and training and professional development.
Harte Hanks, Inc., together with its subsidiaries, is a global customer experience company. The Company operates through three segments: Marketing Services; Customer Care, and Fulfillment & Logistics Services. Marketing Services segment leverages data, insight, and experience to support clients as they engage customers through digital, traditional, and emerging channels. Its service offerings include strategic business, brand, marketing and communications planning, data strategy, audience identification and prioritization, predictive modeling, creative development, and execution across traditional and digital channels. Customer Care segment offers responsive contact center solutions, which use real-time data to interact with each customer. Customer contacts are handled through phone, e-mail, social media, text messaging, chat, and digital self-service support. Fulfillment & Logistics segment consists of mail and product fulfillment and logistics services.
HARTE HANKS, INC. 
