Harte-Hanks Inc. Names James Heughens as Managing Director of Customer Engagement Agency
June 27, 2013 at 06:00 am EDT
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Harte-Hanks Inc. announced that James Heughens has joined as managing director with overall accountability for the success of the agency and its clients. James brings significant depth and breadth of agency experience from firms such as McCann Worldwide and Organic. Prior to joining The Agency Inside, James was at McCann Worldwide as part of Commonwealth team who provides advertising services for Chevrolet globally.
He was the global lead responsible for localization, translation, and production of all Chevrolet creative assets used in 70 markets.
Harte Hanks, Inc., together with its subsidiaries, is a global customer experience company. The Company operates through three segments: Marketing Services; Customer Care, and Fulfillment & Logistics Services. Marketing Services segment leverages data, insight, and experience to support clients as they engage customers through digital, traditional, and emerging channels. Its service offerings include strategic business, brand, marketing and communications planning, data strategy, audience identification and prioritization, predictive modeling, creative development, and execution across traditional and digital channels. Customer Care segment offers responsive contact center solutions, which use real-time data to interact with each customer. Customer contacts are handled through phone, e-mail, social media, text messaging, chat, and digital self-service support. Fulfillment & Logistics segment consists of mail and product fulfillment and logistics services.
HARTE HANKS, INC. 
