The following discussion and analysis of our financial condition and results of
operations should be read in conjunction with our consolidated financial
statements and related notes appearing elsewhere in this Annual Report on Form
10-K. This discussion contains forward-looking statements that reflect our
plans, estimates and beliefs, and involve risks and uncertainties. Our actual
results and the timing of certain events could differ materially from those
anticipated in these forward-looking statements as a result of several factors,
including those discussed in the section titled "Risk factors" included under
Part I, Item 1A and elsewhere in this report. See "Special note regarding
forward-looking statements" on page 1 of this Annual Report.

Overview



We are a leader and an innovator in providing technology-enabled services that
empower consumers to make healthcare saving and spending decisions. We use our
innovative technology to manage consumers' tax-advantaged HSAs and other CDBs
offered by employers, including FSAs and HRAs, and to administer COBRA, commuter
and other benefits. As part of our services, we and our subsidiaries provide
consumers with healthcare bill evaluation and payment processing services,
personalized benefit information, including information on treatment options and
comparative pricing, access to remote and telemedicine benefits, the ability to
earn wellness incentives, and investment advice to grow their tax-advantaged
healthcare savings.

The core of our offerings is the HSA, a financial account through which
consumers spend and save long-term for healthcare expenses on a tax-advantaged
basis. As of January 31, 2022, we administered 7.2 million HSAs, with balances
totaling $19.6 billion, which we call HSA Assets, as well as 7.2 million
complementary CDBs. We refer to the aggregate number of HSAs and other CDBs that
we administer as Total Accounts, of which we had 14.4 million as of January 31,
2022.

We reach consumers primarily through relationships with their employers, which
we call Clients. We reach Clients primarily through relationships with benefits
brokers and advisors, integrated partnerships with a network of health plans,
benefits administrators, benefits brokers and consultants, and retirement plan
recordkeepers, which we call Network Partners, and a sales force that calls on
Clients directly. As of January 31, 2022, our platforms were integrated with 185
Network Partners, and we serve approximately 120,000 Clients.

We have increased our share of the growing HSA market from 4% in December 2010
to 18% as of December 2021, measured by HSA Assets. According to Devenir, we are
the largest HSA provider by accounts and second largest by assets as of December
2021. In addition, we believe we are the largest provider of other CDBs. We seek
to differentiate ourselves through our proprietary technology, product breadth,
ecosystem connectivity, and service-driven culture. Our proprietary technology
allows us to help consumers optimize the value of their HSAs and other CDBs and
gain confidence and skills in managing their healthcare costs as part of their
financial security.

Our ability to assist consumers is enhanced by our capacity to securely share
data in both directions with others in the health, benefits, and retirement
ecosystems. Our commuter benefits offering also leverages connectivity to an
ecosystem of mass transit, ride hailing, and parking providers. These strengths
reflect our "DEEP Purple" culture of remarkable service to customers and
teammates, achieved by driving excellence, ethics, and process into everything
we do.

We earn revenue primarily from three sources: service, custodial, and
interchange. We earn service revenue mainly from fees paid by Clients on a
recurring per-account per-month basis. We earn custodial revenue mainly from HSA
Assets held at our members' direction in federally insured cash deposits,
insurance contracts or mutual funds, and from investment of Client-held funds.
We earn interchange revenue mainly from fees paid by merchants on payments that
our members make using our physical payment cards and on our virtual payment
system. See "Key components of our results of operations" for additional
information on our sources of revenue, including the adverse impacts caused by
the ongoing COVID-19 pandemic.

Recent acquisitions

WageWorks acquisition. On August 30, 2019, we completed the WageWorks
Acquisition and paid approximately $2.0 billion in cash to WageWorks
stockholders, financed through net borrowings of approximately $1.22 billion
under our prior term loan facility and approximately $816.9 million of cash on
hand.

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The key strategy of the WageWorks Acquisition was to enable us to increase the
number of our employer sales opportunities, the conversion of these
opportunities to Clients, and the value of Clients in generating members, HSA
Assets and complementary CDBs. WageWorks' historic strength of selling to
employers directly and through health benefits brokers and advisors complemented
our distribution through Network Partners. With WageWorks' CDB capabilities, we
provide employers with a single partner for both HSAs and other CDBs, which is
preferred by the vast majority of employers according to research conducted for
us by Aite Group. For Clients that partner with us in this way, we believe we
can produce more value by encouraging both CDB participants to contribute to
HSAs and HSA-only members to take advantage of tax savings available through
other CDBs.

As of January 31, 2022, we had substantially completed our multi-year
integration effort and achieved approximately $80 million in annualized ongoing
net synergies. We anticipate generating additional revenue synergies over the
longer-term as our combined distribution channels and existing client base take
advantage of the broader service offerings and as we continue to drive member
engagement. Non-recurring merger integration costs to achieve these synergies
were approximately $127 million resulting from investment in technology we use
to provide our services and to run our back-office systems, integration of
technology, and rationalization of cost of operations. Merger integration
expenses attributable to the WageWorks Acquisition were substantially completed
as of January 31, 2022, with the exception of ongoing lease expense related to
certain WageWorks offices that have been permanently closed, less any related
sublease income, professional fees associated with the remediation of remaining
material weaknesses, and costs associated with remaining platform migrations.

Luum acquisition. In March 2021, we bolstered our commuter offering through the
Luum Acquisition, in which we acquired 100% of the outstanding capital stock of
Fort Effect Corp, d/b/a Luum. The aggregate purchase price for the acquisition
consisted of $56.2 million in cash. Luum provides employers with various
commuter services, including access to real-time commute data, to help them
design and implement flexible return-to-office and hybrid-workplace strategies
and benefits.

Fifth Third Bank HSA portfolio acquisition. On April 27, 2021, we signed an
agreement to acquire the Fifth Third HSA portfolio, which consisted of
$490.0 million of HSA Assets held in approximately 160,000 HSAs in exchange for
a purchase price of $60.8 million in cash. This acquisition closed on September
29, 2021.

Further acquisition. On September 7, 2021, we signed an amended agreement to
acquire the Further business (other than Further's voluntary employee
beneficiary association business), a leading provider of HSA and other CDB
administration services, with approximately 580,000 HSAs and $1.9 billion of HSA
Assets, for $455 million in cash. This acquisition closed on November 1, 2021.
We expect merger integration expenses attributable to the Further Acquisition
totaling approximately $55 million to be incurred over a period of approximately
three years from the acquisition date.

HealthSavings HSA portfolio acquisition. On December 4, 2021, we signed an agreement to acquire the HealthSavings HSA portfolio, which consisted of $1.3 billion of HSA Assets held in approximately 87,000 HSAs in exchange for a purchase price of $60 million in cash. This acquisition closed on March 2, 2022.

Key factors affecting our performance



We believe that our future performance will be driven by a number of factors,
including those identified below. Each of these factors presents both
significant opportunities and significant risks to our future performance. See
also "Results of operations - Revenue" for information relating to the ongoing
COVID-19 pandemic and also the section entitled "Risk factors" included in Part
1, Item 1A of this Annual Report on Form 10-K and our other reports filed with
the SEC.

Our acquisition and integration strategy



We have historically acquired HSA portfolios and businesses that strengthen our
service offerings. We seek to continue this growth strategy and are regularly
engaged in evaluating different opportunities. We have developed an internal
capability to source, evaluate, and integrate acquired HSA portfolios. We intend
to continue to pursue acquisitions of complementary assets and businesses that
we believe will strengthen our service offering, and our success depends in part
on our ability to successfully integrate acquired businesses and HSA portfolios
with our business in an efficient and effective manner and to realize
anticipated synergies.

Structural change in U.S. health insurance



We derive revenue primarily from healthcare-related saving and spending by
consumers in the U.S., which are driven by changes in the broader healthcare
industry, including the structure of health insurance. The average premium for
employer-sponsored health insurance has risen by 22% since 2016 and 47% since
2011, resulting in

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increased participation in HSA-qualified health plans and HSAs and increased
consumer cost-sharing in health insurance more generally. We believe that
continued growth in healthcare costs and related factors will spur continued
growth in HSA-qualified health plans and HSAs and may encourage policy changes
making HSAs or similar vehicles available to new populations such as individuals
in Medicare. However, the timing and impact of these and other developments in
U.S. healthcare are uncertain. Moreover, changes in healthcare policy, such as
"Medicare for all" plans, could materially and adversely affect our business in
ways that are difficult to predict.

Trends in U.S. tax law



Tax law has a profound impact on our business. Our offerings to members,
Clients, and Network Partners consist primarily of services enabled, mandated,
or advantaged by provisions of U.S. tax law and regulations. Changes in tax
policy are speculative, and may affect our business in ways that are difficult
to predict.

Our client base

Our business model is based on a B2B2C distribution strategy, whereby we work
with Network Partners and Clients to reach consumers to increase the number of
our members with HSA accounts and complementary CDBs. We believe that there are
significant opportunities to expand the scope of services that we provide to our
current Clients.

Broad distribution footprint

We believe we have a diverse distribution footprint to attract new Clients and
Network Partners. Our sales force calls on enterprise and regional employers in
industries across the U.S., as well as potential Network Partners from among
health plans, benefits administrators, and retirement plan record keepers.

Product breadth



We are the largest custodian and administrator of HSAs (by number of accounts),
as well as a market-share leader in each of the major categories of
complementary CDBs, including FSAs and HRAs, COBRA and commuter benefits
administration. Our Clients and their benefits advisors increasingly seek HSA
providers that can deliver an integrated offering of HSAs and complementary
CDBs. With our CDB capabilities, we can provide employers with a single partner
for both HSAs and complementary CDBs, which is preferred by the vast majority of
employers, according to research conducted for us by Aite Group. We believe that
the combination of HSA and complementary CDB offerings significantly strengthens
our value proposition to employers, health benefits brokers and consultants, and
Network Partners as a leading single-source provider.

Our proprietary technology



We believe that innovations incorporated in our technology, which enable us to
better assist consumers to make healthcare saving and spending decisions and
maximize the value of their tax-advantaged benefits, differentiate us from our
competitors and drive our growth. We built on these innovations by combining our
HSA offering with WageWorks' complementary CDB offerings, giving us a full suite
of CDB products, and adding to our solutions set and leadership position within
the HSA sector. We intend to continue to invest in our technology development to
enhance our capabilities and infrastructure, while maintaining a focus on data
security and the privacy of our customers' data. For example, we are making
significant investments in the architecture and infrastructure of the technology
that we use to provide our services to improve our transaction processing
capabilities and support continued account and transaction growth, as well as in
data-driven personalized engagement to help our members spend less, save more,
and build wealth for retirement.

Our "DEEP Purple" service culture



The successful healthcare consumer needs education and guidance delivered by
people as well as by technology. We believe that our "DEEP Purple" culture,
which we define as driving excellence, ethics, and process while providing
remarkable service, is a significant factor in our ability to attract and retain
customers and to address nimbly, opportunities in the rapidly changing
healthcare sector. We make significant efforts to promote and foster DEEP Purple
within our workforce. We invest in and intend to continue to invest in human
capital through technology-enabled training, career development, and advancement
opportunities.

Interest rates

As a non-bank custodian, we hold custodial HSA cash assets pursuant to
agreements with federally insured banks and credit unions, which we collectively
call our Depository Partners (our "Basic Rates" offering), and also in annuity
contracts or other similar arrangements with our insurance company partners (our
"Enhanced Rates" offering). We earn a material portion of our total revenue from
interest paid to us by these partners.

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The lengths of our agreements with Depository Partners typically range from three to five years and may have fixed or variable interest rate terms. The terms of new and renewing agreements with our Depository Partners may be impacted by the then-prevailing interest rate environment, which in turn is driven by macroeconomic factors and government policies over which we have no control. Such factors, and the response of our competitors to them, also determine the amount of interest retained by our members.



HSA members who elect to place their HSA cash into our Enhanced Rates offering
receive a higher yield compared to Basic Rates. An increase in the percentage of
HSA cash held in our Enhanced Rates offering also positively impacts our
custodial revenues, as we generally receive a higher yield on HSA cash held with
insurance company partners compared to cash held with Depository Partners. As
with our Depository Partners, yields paid by our insurance company partners may
be impacted by the prevailing interest rate environment, which in turn is driven
by macroeconomic factors and government policies over which we have no control.
Such factors, and the response of our competitors to them, also determine the
amount of interest retained by our members.

We believe that diversification of Depository Partners and insurance company
partners, varied contract terms, and other factors reduce our exposure to
short-term fluctuations in prevailing interest rates and mitigate the short-term
impact of sustained increases or declines in prevailing interest rates on our
custodial revenue. Over longer periods, sustained shifts in prevailing interest
rates affect the amount of custodial revenue we can realize on custodial assets
and the interest retained by our members.

Although interest rates have increased somewhat, we expect our custodial revenue
to continue to be adversely affected by the interest rate cuts by the Federal
Reserve associated with the COVID-19 pandemic, the lack of demand from
Depository Partners for deposits, and other market conditions that have caused
the interest rates offered by our Depository Partners to decline significantly.

Interest on our Term Loan Facility changes frequently due to variable interest
rate terms, and as a result, our interest expense is expected to fluctuate based
on changes in prevailing interest rates.

Our competition and industry



Our direct competitors are HSA custodians and other CDB providers. Many of these
are state or federally chartered banks and other financial institutions for
which we believe benefits administration services are not a core business. Some
of our direct competitors (including healthcare service companies such as United
Health Group's Optum, Webster Bank, and well-known retail investment companies,
such as Fidelity Investments) are in a position to devote more resources to the
development, sale, and support of their products and services than we have at
our disposal. Our other CDB administration competitors include health insurance
carriers, human resources consultants and outsourcers, payroll providers,
national CDB specialists, regional third-party administrators, and commercial
banks. In addition, numerous indirect competitors, including benefits
administration service providers, partner with banks and other HSA custodians to
compete with us. Our Network Partners may also choose to offer competitive
services directly, as some health plans have done. Our success depends on our
ability to predict and react quickly to these and other industry and competitive
dynamics.

As a result of the COVID-19 pandemic, we have seen a significant decline in the
use of commuter benefits due to many of our members working from home during the
outbreak or other impacts from the outbreak, which has negatively impacted both
our interchange revenue and service revenue, and this "work from home" trend, or
hybrid work environments, may continue after the pandemic. We have also seen a
decline in interchange revenue across all other products. The extent to which
the COVID-19 pandemic will negatively impact our business remains highly
uncertain and cannot be accurately predicted.

Regulatory environment



Federal law and regulations, including the Affordable Care Act, the Internal
Revenue Code, the Employee Retirement Income Security Act and Department of
Labor regulations, and public health regulations that govern the provision of
health insurance and provide the tax advantages associated with our services,
play a pivotal role in determining our market opportunity. Privacy and data
security-related laws such as the Health Insurance Portability and
Accountability Act, or HIPAA, and the Gramm-Leach-Bliley Act, laws governing the
provision of investment advice to consumers, such as the Investment Advisers Act
of 1940, or the Advisers Act, the USA PATRIOT Act, anti-money laundering laws,
and the Federal Deposit Insurance Act, all play a similar role in determining
our competitive landscape. In addition, state-level regulations also have
significant implications for our business in some cases. For example, our
subsidiary HealthEquity Trust Company is regulated by the Wyoming Division of
Banking, and several states are considering, or have already passed, new privacy
regulations that can affect our business. Various states also have laws and
regulations that impose additional restrictions on our collection, storage, and
use of personally identifiable information. Privacy regulation in particular has
become a priority issue in many states, including

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California, which in 2018 enacted the California Consumer Privacy Act broadly
regulating California residents' personal information and providing California
residents with various rights to access and control their data, and the new
California Privacy Rights Act. We have also seen an increase in regulatory
changes related to our services due to government responses to the COVID-19
pandemic and may continue to see additional regulatory changes. Our ability to
predict and react quickly to relevant legal and regulatory trends and to
correctly interpret their market and competitive implications is important to
our success.

On March 21, 2021, the American Rescue Plan Act of 2021 was signed into law,
which provided a temporary 100% subsidy of COBRA premium payments for eligible
individuals who lost coverage due to an involuntary termination or a reduction
of hours for up to six months, which ended September 30, 2021.

On February 18, 2022, President Biden formally continued the National Emergency
Concerning COVID-19, which tolls certain deadlines related to COBRA and other
CDBs and increases the complexity of properly administering these programs. Each
national emergency declaration generally lasts for one year unless the President
announces an earlier termination.

Key financial and operating metrics



Our management regularly reviews a number of key operating and financial metrics
to evaluate our business, determine the allocation of our resources, make
decisions regarding corporate strategies, and evaluate forward-looking
projections and trends affecting our business. We discuss certain of these key
financial metrics, including revenue, below in the section entitled "Key
components of our results of operations." In addition, we utilize other key
metrics as described below.

For a discussion related to key financial and operating metrics for fiscal year
2021 compared to fiscal year 2020, refer to Part II, Item 7. Management's
Discussion and Analysis of Financial Condition and Results of Operations in our
fiscal year 2021 Form 10-K, filed with the SEC on March 31, 2021.

Total Accounts



The following table sets forth our HSAs, CDBs, and Total Accounts as of and for
the periods indicated:
(in thousands, except percentages)                          January 31, 2022              January 31, 2021                  % Change
HSAs                                                           7,207                         5,782                             25  %
New HSAs from sales - Quarter-to-date                            472                           370                             28  %
New HSAs from sales - Year-to-date                               918                           687                             34  %
New HSAs from acquisitions - Year-to-date                        740                             -                               n/a
HSAs with investments                                            455                           333                             37  %
CDBs                                                           7,192                         7,028                              2  %
Total Accounts                                                14,399                        12,810                             12  %
Average Total Accounts - Quarter-to-date                      14,326                        12,659                             13  %
Average Total Accounts - Year-to-date                         13,450                        12,604                              7  %


The number of our HSAs and CDBs are key metrics because our revenue is driven by
the amount we earn from them. The number of our HSAs increased by approximately
1.4 million, or 25%, from January 31, 2021 to January 31, 2022, primarily driven
by new HSAs from sales, HSAs acquired through the Further Acquisition, and the
acquisition of Fifth Third's HSA portfolio. The number of our CDBs increased by
0.2 million, or 2%, from January 31, 2021 to January 31, 2022, primarily driven
by CDBs acquired through the Further Acquisition, partially offset by a decrease
in FSA accounts and also commuter benefit accounts that are currently suspended
due to the COVID-19 pandemic and fewer workers being required to commute to an
office. The suspended commuter accounts continue to be administered on our
platform and can be reinstated at any time. We have excluded the suspended
commuter accounts from our account totals because they are currently not
generating revenue for the Company.






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HSA Assets

The following table sets forth our HSA Assets as of and for the periods indicated: (in millions, except percentages)

                       January 31, 2022           January 31, 2021                  % Change
HSA cash with yield (1)                              $         12,934          $           9,875                        31  %
HSA cash without yield (2)                                          9                        244                       (96) %
Total HSA cash                                                 12,943                     10,119                        28  %
HSA investments with yield (1)                                  6,668                      4,078                        64  %
HSA investments without yield (2)                                   7                        138                       (95) %
Total HSA investments                                           6,675                      4,216                        58  %
Total HSA Assets                                               19,618                     14,335                        37  %
Average daily HSA cash with yield - Year-to-date               10,465                      8,599                        22  %

Average daily HSA cash with yield - Quarter-to-date $ 12,084

    $           9,060                        33  %


(1)HSA Assets that generate custodial revenue.
(2)HSA Assets that do not generate custodial revenue.

HSA Assets, which are our HSA members' assets for which we are the custodian or
administrator, or from which we generate custodial revenue, consist of the
following components: (i) HSA cash, which includes cash deposits with our
Depository Partners or other custodians and cash placed in group annuity
contracts with our insurance company partners, and (ii) HSA investments in
mutual funds through our custodial investment fund partners. As of January 31,
2022, we had substantially completed the transition of HSA cash without yield to
HSA cash with yield. Measuring HSA Assets is important because our custodial
revenue is directly affected by average daily custodial balances for HSA Assets
that are revenue generating.

Total HSA cash increased by $2.8 billion, or 28%, from January 31, 2021 to
January 31, 2022, due primarily to HSA cash transferred to us as part of the
Further Acquisition, HSA contributions, new HSAs from sales, and acquisitions of
HSA portfolios, partially offset by transfers to HSA investments.

HSA investments increased by $2.5 billion, or 58%, from January 31, 2021 to January 31, 2022, due primarily to transfers from HSA cash and appreciation of invested balances.



Total HSA Assets increased by 5.3 billion, or 37%, from January 31, 2021 to
January 31, 2022, due primarily to HSA contributions, new HSAs from sales, HSA
Assets transferred to us as part of the Further Acquisition, acquisitions of HSA
portfolios, and appreciation of invested balances.

Client-held funds
(in millions, except percentages)                        January 31, 2022           January 31, 2021                  % Change
Client-held funds (1)                                $             897          $             986                        (9) %
Average daily Client-held funds - Year-to-date (1)                 842                        847                        (1) %
Average daily Client-held funds - Quarter-to-date
(1)                                                                822                        848                        (3) %


(1)Client-held funds that generate custodial revenue.



Client-held funds are interest-earning deposits from which we generate custodial
revenue. These deposits are amounts remitted by Clients and held by us on their
behalf to pre-fund and facilitate administration of CDBs. We deposit the
Client-held funds with our Depository Partners in interest-bearing, demand
deposit accounts that have a floating interest rate and no set term or duration.
Client-held funds fluctuate depending on the timing of funding and spending of
CDB balances and the number of CDBs we administer.

Adjusted EBITDA



We define Adjusted EBITDA, which is a non-GAAP financial metric, as adjusted
earnings before interest, taxes, depreciation and amortization, amortization of
acquired intangible assets, stock-based compensation expense, merger integration
expenses, acquisition costs, gains and losses on equity securities, and certain
other non-operating items. We believe that Adjusted EBITDA provides useful
information to investors and analysts in understanding and evaluating our
operating results in the same manner as our management and our board of
directors because it reflects operating profitability before consideration of
non-operating expenses and non-cash expenses, and serves as a basis for
comparison against other companies in our industry.

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The following table presents a reconciliation of net income (loss), the most
comparable GAAP financial measure, to Adjusted EBITDA for the periods indicated:
                                                          Year ended January 31,
(in thousands)                                               2022           2021
Net income (loss)                              $    (44,289)         $   8,834
Interest income                                      (1,501)            (1,045)
Interest expense                                     36,572             34,881
Income tax benefit                                  (22,452)            (4,694)
Depreciation and amortization                        54,397             39,839
Amortization of acquired intangible assets           82,791             

76,064


Stock-based compensation expense                     52,750             42,863
Merger integration expenses                          64,805             45,990
Acquisition costs (1)                                10,832              1,118
Gain on equity securities                            (1,692)                 -
Other (2)                                             3,802             (3,055)
Adjusted EBITDA                                $    236,015          $ 240,795

(1)For the fiscal year ended January 31, 2022, acquisition costs included $0.3 million of stock-based compensation expense.



(2)For the fiscal year ended January 31, 2022, Other consisted of amortization
of incremental costs to obtain a contract of $4.3 million, partially offset by
other income, net, of $0.5 million. For the fiscal year ended January 31, 2021,
Other consisted of amortization of incremental costs to obtain a contract of
$2.0 million, offset by other income of $5.1 million.

The following table further sets forth our Adjusted EBITDA as a percentage of revenue:


                                                  Year ended January 31,
(in thousands, except percentages)                  2022            2021      % Change
Adjusted EBITDA                           $   236,015       $ 240,795            (2) %
As a percentage of revenue                         31  %           33  %


Our Adjusted EBITDA decreased by $4.8 million, or 2%, from $240.8 million for
the fiscal year ended January 31, 2021 to $236.0 million for the fiscal year
ended January 31, 2022. The decrease in Adjusted EBITDA was primarily driven by
a decrease in average annualized yield on HSA cash with yield and an increase in
service costs.

Our use of Adjusted EBITDA has limitations as an analytical tool, and it should
not be considered in isolation or as a substitute for analysis of our results as
reported under GAAP.

Key components of our results of operations

Revenue

We generate revenue from three primary sources: service revenue, custodial revenue, and interchange revenue.



Service revenue.  We earn service revenue from the fees we charge our Network
Partners, Clients, and members for the administration services we provide in
connection with the HSAs and other CDBs we offer. With respect to our Network
Partners and Clients, our fees are generally based on a fixed tiered structure
for the duration of the relevant service agreement and are paid to us on a
monthly basis. We recognize revenue on a monthly basis as services are rendered
to our members and Clients.

Custodial revenue.  We earn custodial revenue primarily from HSA Assets
deposited with our Depository Partners and with our insurance company partners,
recordkeeping fees we earn in respect of mutual funds in which our members
invest, and Client-held funds deposited with our Depository Partners. We deposit
HSA cash with our Depository Partners pursuant to contracts that (i) typically
have terms ranging from three to five years, (ii) provide for a fixed or
variable interest rate payable on the average daily cash balances deposited with
the relevant Depository Partner, and (iii) have minimum and maximum required
deposit balances. HSA cash placed with our insurance company partners is placed
in group annuity contracts or similar arrangements. We deposit the Client-held
funds with our Depository Partners in interest-bearing, demand deposit accounts
that have a floating interest rate and no set term or duration. We earn
custodial revenue on HSA Assets and Client-held funds that is based on the
interest rates offered to us by these Depository Partners and insurance company
partners. In addition, once a member's HSA cash balance reaches a certain
threshold, the member is able to invest his or her HSA Assets in mutual funds
through our custodial investment partner. We earn a recordkeeping fee,
calculated as a percentage of

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custodial investments. As of January 31, 2022, we had substantially completed the transition of HSA cash without yield to HSA cash with yield.



Interchange revenue.  We earn interchange revenue each time one of our members
uses one of our physical payment cards or virtual platforms to make a purchase.
This revenue is collected each time a member "swipes" our payment card to pay
expenses. We recognize interchange revenue monthly based on reports received
from third parties, namely, the card-issuing banks and card processors.

Cost of revenue



Cost of revenue includes costs related to servicing accounts, managing Client
and Network Partner relationships and processing reimbursement claims.
Expenditures include personnel-related costs, depreciation, amortization,
stock-based compensation, common expense allocations (such as office rent,
supplies, and other overhead expenses), new member and participant supplies, and
other operating costs related to servicing our members. Other components of cost
of revenue include interest retained by members on HSA cash and interchange
costs incurred in connection with processing card transactions for our members.

Service costs.  Service costs include the servicing costs described above.
Additionally, for new accounts, we incur on-boarding costs associated with the
new accounts, such as new member welcome kits, the cost associated with issuance
of new payment cards, and costs of marketing materials that we produce for our
Network Partners.

Custodial costs.  Custodial costs are comprised of interest retained by our HSA
members, in respect of HSA cash with yield, and fees we pay to banking
consultants whom we use to help secure agreements with our Depository Partners.
Interest retained by HSA members is calculated on a tiered basis. The interest
rates retained by HSA members can change based on a formula or upon required
notice.

Interchange costs.  Interchange costs are comprised of costs we incur in
connection with processing payment transactions initiated by our members. Due to
the substantiation requirement on FSA/HRA-linked payment card transactions,
payment card costs are higher for FSA/HRA card transactions. In addition to
fixed per card fees, we are assessed additional transaction costs determined by
the amount of the transaction.

Gross profit and gross margin



Our gross profit is our total revenue minus our total cost of revenue, and our
gross margin is our gross profit expressed as a percentage of our total revenue.
Our gross margin has been and will continue to be affected by a number of
factors, including interest rates, the amount we charge our Network Partners,
Clients, and members, the mix of our sources of revenue, how many services we
deliver per account, and payment processing costs per account.

Operating expenses

Sales and marketing. Sales and marketing expenses consist primarily of personnel and related expenses for our sales and marketing staff, including sales commissions for our direct sales force, external agent/broker commission expenses, marketing expenses, depreciation, amortization, stock-based compensation, and common expense allocations.



Technology and development.  Technology and development expenses include
personnel and related expenses for software development and delivery, licensed
software, information technology, data management, product, and security.
Technology and development expenses also include software engineering services,
the costs of operating our on-demand technology infrastructure, depreciation,
amortization of capitalized software development costs, stock-based
compensation, and common expense allocations.

General and administrative. General and administrative expenses include personnel and related expenses of, and professional fees incurred by our executive, finance, legal, internal audit, corporate development, compliance, and people departments. They also include depreciation, amortization, stock-based compensation, and common expense allocations.



Amortization of acquired intangible assets.  Amortization of acquired intangible
assets results primarily from intangible assets acquired in connection with
business combinations. The assets include acquired customer relationships,
acquired developed technology, and acquired trade names and trademarks, which we
amortize over the assets' estimated useful lives, estimated to be 7-15 years,
2-5 years, and 3 years, respectively. We also acquired intangible HSA portfolios
from third-party custodians. We amortize these assets over the assets' estimated
useful life of 15 years. We evaluate our acquired intangible assets for
impairment annually, or at a triggering event.

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Merger integration.  Merger integration expenses include personnel and related
expenses, including severance, professional fees, legal expenses, and facilities
and technology expenses directly related to integration activities to merge
operations as a result of acquisitions.

Interest expense



Interest expense primarily consists of accrued interest expense and amortization
of deferred financing costs associated with our long-term debt. Interest on our
Term Loan Facility changes frequently due to variable interest rate terms, and
as a result, our interest expense is expected to fluctuate based on changes in
prevailing interest rates.

Other income (expense), net

Other income (expense), net, consists of acquisition costs, interest income earned on corporate cash and other miscellaneous income and expense.

Income tax provision (benefit)



We are subject to federal and state income taxes in the United States based on a
January 31 fiscal year end. We use the asset and liability method to account for
income taxes, under which current tax liabilities and assets are recognized for
the estimated taxes payable or refundable on the tax returns for the current
fiscal year. Deferred tax assets and liabilities are recognized for the future
tax consequences attributable to differences between the financial statement
carrying amounts of existing assets and liabilities and their respective tax
bases, net operating loss carryforwards, and tax credit carryforwards. Deferred
tax assets and liabilities are measured using enacted statutory tax rates
expected to apply to taxable income in the years in which those temporary
differences are expected to be realized or settled. Valuation allowances are
established when necessary to reduce net deferred tax assets to the amount
expected to be realized. As of January 31, 2022, we have recorded a valuation
allowance on certain state deferred tax assets and maintained an overall net
federal and state deferred tax liability on our consolidated balance sheet.

The Company evaluates its tax positions in accordance with Accounting Standards
Codification ("ASC") 740-10-25, Accounting for Uncertainty in Income Taxes,
which prescribes a recognition threshold and measurement attribute for a tax
position taken or expected to be taken in a tax return.

Results of operations



For a discussion related to the results of operations and liquidity and capital
resources for fiscal year 2021 compared to fiscal year 2020, refer to Part II,
Item 7. Management's Discussion and Analysis of Financial Condition and Results
of Operations in our fiscal year 2021 Form 10-K, filed with the SEC on March 31,
2021.

Revenue

The following table sets forth our revenue for the periods indicated:


                                                  Year ended January 31,
(in thousands, except percentages)                   2022           2021      $ change      % change
Service revenue                        $    426,910          $ 430,966      $ (4,056)          (1) %
Custodial revenue                           202,817            190,933        11,884            6  %
Interchange revenue                         126,829            111,671        15,158           14  %
Total revenue                          $    756,556          $ 733,570      $ 22,986            3  %


Service revenue. The $4.1 million, or 1%, decrease in service revenue was
primarily due to lower average service fees per account, largely offset by new
revenue from acquired businesses and HSA portfolios and an increase in revenue
related to COBRA benefits administration, which was primarily driven by the
temporary subsidy of COBRA premium payments available under the American Rescue
Plan Act of 2021.

Custodial revenue. The $11.9 million, or 6%, increase in custodial revenue was
primarily due to the $1.9 billion, or 22%, increase in the average daily balance
of HSA cash with yield. The increase was partially offset by a decrease in
average annualized yield from 2.06% for the fiscal year ended January 31, 2021
to 1.75% for the fiscal year ended January 31, 2022, which was due in part to
the interest rate cuts made by the Federal Reserve in response to the COVID-19
pandemic, and by transfers from HSA cash to HSA investments.

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As of January 31, 2022, we had substantially completed the transition of HSA
cash without yield to HSA cash with yield. This cash was placed with our
Depository Partners and insurance company partners at prevailing interest rates,
which we expect will generate additional custodial revenue.

Interchange revenue. The $15.2 million, or 14%, increase in interchange revenue was primarily due to increased spend per account compared to the COVID-19 pandemic lows and an increase in accounts.

Total revenue. Total revenue increased by $23.0 million, or 3%, due to the increases in interchange and custodial revenues, partially offset by the decrease in service revenue.



Impact of COVID-19. Our business has been adversely affected by the COVID-19
pandemic, and we expect that it will continue to be adversely affected by the
COVID-19 pandemic and related societal changes. Although interest rates have
increased from their pandemic lows, rates remain significantly below the levels
seen before the pandemic, which reduces the yield on funds placed with our
Depository Partners and insurance company partners in this environment from the
yield we would have received before the pandemic. Our financial results related
to certain of our products have also been adversely affected, such as commuter
benefits, due to many of our members working from home during the outbreak, and
the "work from home" trend, or a new hybrid work environment, may continue after
the pandemic. In particular, the increased spread of COVID-19 in early 2022 and
the associated decisions by employers to delay return-to-office plans for their
employees will further delay the recovery of use of these commuter benefits.
During the initial stages of the COVID-19 pandemic, we saw a negative impact on
our members' spend on healthcare, which negatively impacted both our interchange
revenue and service revenue, and the recent increase in COVID-19 cases has
negatively impacted our interchange revenue and service revenue. In addition, we
are required to support our Clients' open enrollment activities virtually. Our
compliance with the Vaccine Mandate has resulted in, and could continue to
result in, increased team member attrition, absenteeism, and associated costs.
We may be unable to meet our service level commitments to our Clients as a
result of disruptions to our work force and disruptions to third-party contracts
that we rely on to provide our services. The extent to which the COVID-19
pandemic and any longer lasting impacts on the usage of our services will
continue to negatively impact our business remains highly uncertain and as a
result may have a material adverse impact on our business and financial results.

Cost of revenue

The following table sets forth our cost of revenue for the periods indicated:


                                                     Year ended January 31,
(in thousands, except percentages)                      2022           2021      $ change      % change
Service costs                             $    290,302          $ 280,214      $ 10,088            4  %
Custodial costs                                 21,867             19,574         2,293           12  %
Interchange costs                               20,681             18,448         2,233           12  %
Total cost of revenue                     $    332,850          $ 318,236      $ 14,614            5  %


Service costs. The $10.1 million, or 4%, increase in service costs was primarily
due to an increase in personnel costs to support the increase in average Total
Accounts and our efforts related to the temporary subsidy of COBRA premium
payments available under the American Rescue Plan Act of 2021.

Custodial costs. The $2.3 million, or 12%, increase in custodial costs was due
to an increase in the average daily balance of HSA cash with yield, which
increased from $8.6 billion for the fiscal year ended January 31, 2021 to $10.5
billion for the fiscal year ended January 31, 2022 and an associated increase in
interest retained by HSA members, partially offset by a lower average annualized
rate of interest retained by HSA members on HSA cash with yield, which decreased
from 0.19% for the fiscal year ended January 31, 2021 to 0.17% for the fiscal
year ended January 31, 2022.

Interchange costs. The $2.2 million, or 12%, increase in interchange costs was
due to increased spend per account compared to the COVID-19 pandemic lows and an
increase in accounts.

Total cost of revenue. As we continue to add Total Accounts, we expect that our
cost of revenue will increase in dollar amount to support our Network Partners,
Clients, and members. We expect our cost of revenue to increase as a percentage
of our total revenue, primarily due to the inclusion of Further's results of
operations and expected increases in stock-based compensation. Cost of revenue
will continue to be affected by a number of different factors, including our
ability to scale our service delivery, Network Partner implementation, account
management functions, realized synergies, and the impact of the COVID-19
pandemic.

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Operating expenses

The following table sets forth our operating expenses for the periods indicated:


                                                         Year ended January 

31,


(in thousands, except percentages)                      2022               2021           $ change                  % change
Sales and marketing                       $     58,605             $  49,964          $   8,641                        17  %
Technology and development                     157,364               124,809             32,555                        26  %
General and administrative                      84,379                84,493               (114)                        0  %
Amortization of acquired intangible
assets                                          82,791                76,064              6,727                         9  %
Merger integration                              64,805                45,990             18,815                        41  %
Total operating expenses                  $    447,944             $ 381,320          $  66,624                        17  %


Sales and marketing. The $8.6 million, or 17%, increase in sales and marketing
expenses was primarily due to an increase in marketing expenses from increased
staffing and marketing collateral costs and increases in team member and partner
commissions.

We expect our sales and marketing expenses to increase for the foreseeable
future as we focus on our cross-selling program and marketing campaigns. On an
annual basis, we expect our sales and marketing expenses to continue to increase
as a percentage of our total revenue, primarily due to the inclusion of
Further's results of operations and expected increases in stock-based
compensation. However, our sales and marketing expenses may fluctuate as a
percentage of our total revenue from period to period due to the seasonality of
our total revenue and the timing and extent of our sales and marketing expenses.

Technology and development. The $32.6 million, or 26%, increase in technology and development expenses was primarily due to increases in amortization, stock-based compensation, and personnel-related expenses.



We expect our technology and development expenses to increase for the
foreseeable future as we continue to invest in the development and security of
our proprietary technology. On an annual basis, we expect our technology and
development expenses to continue to increase as a percentage of our total
revenue, primarily due to the inclusion of Further's results of operations,
expected increases in stock-based compensation, and our growth initiatives. Our
technology and development expenses may fluctuate as a percentage of our total
revenue from period to period due to the seasonality of our total revenue and
the timing and extent of our technology and development expenses.

General and administrative. The $0.1 million, or less than one percent, decrease
in general and administrative expenses was primarily due to decreases in
personnel-related expenses and professional fees, partially offset by increases
in credit losses on trade receivables and stock-based compensation.

We expect our general and administrative expenses to increase for the
foreseeable future due to the additional demands on our legal, compliance, and
accounting functions that we incur as we continue to grow our business and the
increased cost of cybersecurity and directors and officers insurance. On an
annual basis, we expect our general and administrative expenses to increase as a
percentage of our total revenue, primarily due to the inclusion of Further's
results of operations, expected increases in stock-based compensation, and our
growth initiatives. Our general and administrative expenses may fluctuate as a
percentage of our total revenue from period to period due to the seasonality of
our total revenue and the timing and extent of our general and administrative
expenses.

Amortization of acquired intangible assets. The $6.7 million increase in
amortization of acquired intangible assets was primarily due to the inclusion of
amortization related to identified intangible assets acquired through the
Further Acquisition commencing November 1, 2021 and the Luum Acquisition
commencing March 8, 2021. The remainder of the increase was due to amortization
of acquired HSA portfolios.

Merger integration. The $64.8 million in merger integration expense for the
fiscal year ended January 31, 2022 was primarily due to personnel and related
expenses, including expenses incurred in conjunction with the migration of
accounts, severance, professional fees, technology-related, and facilities
expenses directly related to the WageWorks Acquisition, including $11.2 million
of impairment losses on right-of-use assets, and additional integration expenses
incurred related to the Further Acquisition. Merger integration expenses of
approximately $127 million attributable to the WageWorks Acquisition were
substantially completed as of January 31, 2022, with the exception of ongoing
lease expense related to certain WageWorks offices that have been permanently
closed, less any related sublease income, professional fees associated with the
remediation of remaining material weaknesses, and costs associated with
remaining platform migrations. We expect merger integration expenses
attributable to the Further Acquisition totaling approximately $55 million to be
incurred over a period of approximately three years from the acquisition date.

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Interest expense



The $36.6 million in interest expense for the fiscal year ended January 31, 2022
consisted primarily of interest accrued on our long-term debt and amortization
of debt discount and issuance costs, as well as a $4.0 million loss on
extinguishment of debt recorded during the fiscal year ended January 31, 2022 as
a result of the refinancing of our prior credit facility. We expect interest
expense to increase, primarily from the inclusion of a full year of interest
expense we will incur on the $600.0 million aggregate principal amount of the
Notes, which were outstanding for approximately four months during the fiscal
year ended January 31, 2022. The interest rate on our Term Loan Facility and
Revolving Credit Facility is variable and, accordingly, we may incur additional
expense if interest rates increase in future periods.

Other income (expense), net



The change in other income (expense), net, from income of $5.0 million during
the fiscal year ended January 31, 2021 to expense of $5.9 million during the
fiscal year ended January 31, 2022 was primarily due to a $9.7 million increase
in acquisition costs and a $1.2 million decrease in other income, net.

Income tax provision (benefit)



For the fiscal years ended January 31, 2022 and 2021, we recorded an income tax
benefit of $22.5 million and $4.7 million, respectively. The increase in income
tax benefit was primarily the result of current year pre-tax book loss, a
corresponding increase in benefit for state income taxes, an increase in
research and development tax credits, and an increase in excess tax benefits on
stock-based compensation expense.

Our effective income tax benefit rate for the fiscal years ended January 31,
2022 and 2021 was 33.6% and 113.4%, respectively. The difference between the
effective income tax rate and the U.S. federal statutory income tax rate for
each period is impacted by a number of factors, including the relative mix of
earnings among state jurisdictions, credits, excess tax benefits or shortfalls
on stock-based compensation expense, changes in valuation allowance, and other
items. The decrease in the effective tax benefit rate for the fiscal year ended
January 31, 2022 compared to the fiscal year ended January 31, 2021 was
primarily due to the impact of tax benefit items relative to the larger pre-tax
book loss and smaller pre-tax book income, respectively.

Seasonality



Seasonal concentration of our growth combined with our recurring revenue model
create seasonal variation in our results of operations. Revenue results are
seasonally impacted due to ancillary service fees, timing of HSA contributions,
and timing of card spend. Cost of revenue is seasonally impacted as a
significant number of new and existing Network Partners bring us new HSAs and
CDBs beginning in January of each year concurrent with the start of many
employers' benefit plan years. Before we realize any revenue from these new
accounts, we incur costs related to implementing and supporting our new Network
Partners and new accounts. These costs of services relate to activating accounts
and hiring additional staff, including seasonal help to support our member
support center. These expenses begin to ramp up during our third fiscal quarter,
with the majority of expenses incurred in our fourth fiscal quarter.

Liquidity and capital resources

Cash and cash equivalents overview



Our principal sources of liquidity are our current cash and cash equivalents
balances, collections from our service, custodial, and interchange revenue
activities, and availability under our Revolving Credit Facility. We rely on
cash provided by operating activities to meet our short-term liquidity
requirements, which primarily relate to the payment of corporate payroll and
other operating costs, principal and interest payments on our long-term debt,
and capital expenditures.

As of January 31, 2022 and January 31, 2021, cash and cash equivalents were $225.4 million and $328.8 million, respectively.

Capital resources



We maintain a "shelf" registration statement on Form S-3 on file with the SEC.
A shelf registration statement, which includes a base prospectus, allows us at
any time to offer any combination of securities described in the prospectus in
one or more offerings. Unless otherwise specified in a prospectus
supplement accompanying the base prospectus, we would use the net proceeds from
the sale of any securities offered pursuant to the shelf registration statement
for general corporate purposes, including, but not limited to, working capital,
sales and marketing activities, general and administrative matters, capital
expenditures, and repayment of indebtedness, and

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if opportunities arise, for the acquisition of, or investment in, assets, technologies, solutions or businesses that complement our business. Pending such uses, we may invest the net proceeds in interest-bearing securities. In addition, we may conduct concurrent or other financings at any time.



In the first quarter of fiscal year 2022, we closed a follow-on public offering
of 5,750,000 shares of common stock at a public offering price of $80.30 per
share, less the underwriters' discount. We received net proceeds of $456.6
million after deducting underwriting discounts and commissions of $4.6 million
and other offering expenses of approximately $0.5 million.

On October 8, 2021, we completed our offering of $600.0 million aggregate
principal amount of 4.50% Senior Notes due 2029. In addition, on October 8,
2021, we entered into the Credit Agreement, which includes a five-year senior
secured term loan A facility, in an aggregate principal amount of $350.0
million, and a Revolving Credit Facility, in an aggregate principal amount of up
to $1.0 billion, which may be used for working capital and general corporate
purposes, including the financing of acquisitions and other investments. The net
proceeds from the issuance of the Notes together with borrowings under the
Credit Agreement and $31.8 million of cash on hand, were used to repay the
outstanding borrowings under our prior credit agreement. For a description of
the terms of the Credit Agreement, refer to Note 8-Indebtedness. As of
January 31, 2022, there were no amounts outstanding under the Revolving Credit
Facility. We were in compliance with all covenants under the Credit Agreement as
of January 31, 2022, and for the period then ended.

Use of cash



We used $50.2 million of the net proceeds from the follow-on public offering to
acquire 100% of the outstanding capital stock of Fort Effect Corp, d/b/a Luum,
and used an additional $60.8 million to acquire the Fifth Third Bank HSA
portfolio. We used the remaining net proceeds from the offering, and other cash
on hand, for the Further Acquisition.

Capital expenditures for the fiscal years ended January 31, 2022 and 2021 were
$71.6 million and $64.6 million, respectively. We expect to continue our current
level of increased capital expenditures during the fiscal year ending January
31, 2023 as we continue to devote a significant amount of our capital
expenditures to improving the architecture and functionality of our proprietary
systems. Costs to improve the architecture of our proprietary systems include
computer hardware, personnel and related costs for software engineering and
outsourced software engineering services.

We believe our existing cash, cash equivalents, and Revolving Credit Facility
will be sufficient to meet our operating and capital expenditure requirements
for at least the next 12 months. To the extent these current and anticipated
future sources of liquidity are insufficient to fund our future business
activities and requirements, we may need to raise additional funds through
public or private equity or debt financing. In the event that additional
financing is required, we may not be able to raise it on favorable terms, if at
all.

The following table shows our cash flows from operating activities, investing activities, and financing activities for the stated periods:


                                                           Year ended January 31,
(in thousands)                                                2022          

2021

Net cash provided by operating activities $ 140,995 $ 181,619 Net cash used in investing activities

$    (639,247)     $ 

(96,964)


Net cash provided by financing activities          $     394,863      $  52,422
Increase (decrease) in cash and cash equivalents        (103,389)       137,077
Beginning cash and cash equivalents                      328,803        

191,726


Ending cash and cash equivalents                   $     225,414      $ 

328,803




Cash flows from operating activities. Net cash provided by operating activities
during the fiscal year ended January 31, 2022 resulted from net loss of $44.3
million, depreciation and amortization expense of $137.2 million, stock-based
compensation expense of $52.8 million, impairment of right-of-use assets of
$11.2 million, amortization of debt issuance costs of $4.4 million, and a loss
on extinguishment of debt of $4.0 million, partially offset by a change in the
fair value of contingent consideration of $2.1 million, a gain on equity
securities of $1.7 million, and other non-cash items and working capital changes
totaling $20.6 million.

Net cash provided by operating activities during the fiscal year ended January 31, 2021 resulted from net income of $8.8 million, plus depreciation and amortization expense of $115.9 million, stock-based compensation expense of


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$42.9 million, and amortization of debt issuance costs of $5.1 million, and other non-cash items and working capital changes totaling $8.9 million.



Cash flows from investing activities. Cash used in investing activities during
the fiscal year ended January 31, 2022 resulted from $504.5 million used for the
acquisitions of Luum and Further, $62.7 million in software and capitalized
software development, $65.5 million in the acquisitions of the Fifth Third HSA
portfolio and other intangible member assets, and $8.9 million in purchases of
property and equipment, partially offset by $2.4 million of proceeds from the
sale of equity securities.

Cash used in investing activities during the fiscal year ended January 31, 2021
resulted from $51.5 million in software and capitalized software development,
$32.4 million in acquisitions of intangible member assets, and $13.1 million in
purchases of property and equipment.

Cash flows from financing activities. Net cash provided by financing activities
during the fiscal year ended January 31, 2022 resulted from $938.1 million of
net proceeds from the issuance of long-term debt, $456.6 million of net proceeds
from our follow-on public offering of 5,750,000 shares of common stock, and the
exercise of stock options of $9.8 million. These items were partially offset by
$1.0 billion of principal payments on our long-term debt, a $6.0 million payment
of contingent consideration, and $0.5 million used in the settlement of
Client-held funds obligations.

Net cash provided by financing activities during the fiscal year ended
January 31, 2021 resulted from $286.8 million of net proceeds from our July 2020
follow-on public offering of 5,290,000 shares of common stock and the exercise
of stock options of $8.6 million. These items were partially offset by $239.1
million of principal payments on our long-term debt and $3.9 million used in the
settlement of Client-held funds obligations.

Contractual obligations

See Note 7-Commitments and contingencies for information about our contractual obligations.

Off-balance sheet arrangements



As of January 31, 2022, other than outstanding letters of credit issued under
our Revolving Credit Facility, we did not have any off-balance sheet
arrangements. The majority of the standby letters of credit expire within one
year. However, in the ordinary course of business, we will continue to renew or
modify the terms of the letters of credit to support business requirements. The
letters of credit are contingent liabilities, supported by our Revolving Credit
Facility, and are not reflected on our consolidated balance sheets.

Critical accounting policies and significant management estimates



Our consolidated financial statements are prepared in accordance with GAAP. The
preparation of these consolidated financial statements requires us to make
estimates and judgments that affect the reported amounts of assets, liabilities,
revenues, and expenses. We base our estimates on historical experience and on
various other assumptions that we believe to be reasonable in the circumstances.
In many instances, we could have reasonably used different accounting estimates,
and in other instances, changes in the accounting estimates are reasonably
likely to occur from period to period. Accordingly, actual results could differ
significantly from the estimates made by our management. To the extent that
there are material differences between these estimates and actual results, our
future financial statement presentation, financial condition, results of
operations and cash flows will be affected.

In many cases, the accounting treatment of a particular transaction is
specifically dictated by GAAP and does not require management's judgment in its
application, while in other cases, management's judgment is required in
selecting among available alternative accounting standards that allow different
accounting treatment for similar transactions. We believe that there are several
accounting policies that are critical to understanding our business and
prospects for future performance, as these policies affect the reported amounts
of revenue and other significant areas that involve management's judgment and
estimates. These significant policies and our procedures related to these
policies are described in detail below.

Capitalized software development costs



We account for the costs of computer software developed or obtained for internal
use in accordance with Accounting Standards Codification, or ASC, 350-40,
Internal-Use Software. Costs incurred during operation and post-implementation
stages are charged to expense. Costs incurred that are directly attributable to
developing or obtaining software for internal use incurred in the application
development stage are capitalized. Management's judgment is required in
determining the point when various projects enter the stages at which costs may
be

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capitalized, in assessing the ongoing value of the capitalized costs and in determining the estimated useful lives over which the costs are amortized.

Valuation of long-lived assets including goodwill and intangible assets



We allocate the fair value of purchase consideration to the tangible assets
acquired, liabilities assumed, and intangible assets acquired based on their
estimated fair values. The excess of the fair value of purchase consideration
over the fair values of these identifiable assets and liabilities is recorded as
goodwill. Such valuations require management to make significant estimates and
assumptions, especially with respect to intangible assets. Significant estimates
in valuing certain intangible assets include, but are not limited to, discount
rates and revenue growth rates, net of attrition, related to acquired customer
relationships. Management's estimates of fair value are based upon assumptions
believed to be reasonable, but which are inherently uncertain and unpredictable
and, as a result, actual results may differ from estimates. Allocation of
purchase consideration to identifiable assets and liabilities affects our
amortization expense, as acquired finite-lived intangible assets are amortized
over the useful life, whereas any indefinite lived intangible assets, including
goodwill, are not amortized. During the measurement period, which is not to
exceed one year from the acquisition date, we may record adjustments to the
assets acquired and liabilities assumed, with the corresponding offset to
goodwill. Upon the conclusion of the measurement period, any subsequent
adjustments are recorded to earnings.

We review goodwill for impairment at least annually or more frequently if events
or changes in circumstances would more likely than not reduce the fair value of
our single reporting unit below its carrying value. The Company's annual
goodwill impairment test resulted in no impairment charges in any of the periods
presented in the accompanying consolidated financial statements.

Long-lived assets, including property and equipment and intangible assets are
reviewed for possible impairment whenever events or circumstances indicate that
the carrying amount of such assets may not be recoverable. The evaluation is
performed at the lowest level for which identifiable cash flows are largely
independent of the cash flows of other assets and liabilities. Recoverability of
these assets is measured by a comparison of the carrying amounts to the future
undiscounted cash flows the assets are expected to generate from the use and
eventual disposition. If such review indicates that the carrying amount of
property and equipment and intangible assets is not recoverable, the carrying
amount of such assets is reduced to fair value. We have not recorded any
significant impairment charges during the years presented.

Recent accounting pronouncements

See Note 1-Summary of business and significant accounting policies within the financial statements included in this Form 10-K for further discussion.

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