HSBC : online banking hit by an outage, impacting business customers
October 25, 2021 at 09:40 am EDT
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HSBC’s online banking has been down this morning, according to reports, which primarily impacted the bank’s business customers.
Service complaints spiked at around 9:30am this morning, according to DownDetecter, with more than 60 per cent of the complaints regarding HSBC’s online banking.
The issue had largely been resolved by around 11:30am, with reports of the online offering not working dwindling past that time.
It is not the first time UK customers have been hit by online banking outages, which have sometimes been caused by issues with the internet supplier than the bank themselves.
A string of online banking apps, including HSBC, Santander, NatWest and Halifax, all experienced malfunctions in August, which was down to a Sky broadband issue.
The banking app for TSB was also thought to be experiencing an outage, but a spokesperson told City A.M. at the time that the issue was with the internet service provider used by customers.
HSBC has identified the likely root cause in fully recovering the service, but further investigations are underway, a spokesperson told City A.M.
The post HSBC online banking hit by an outage, impacting business customers appeared first on CityAM.
HSBC Holdings plc is one of the world's leading banking groups. Revenues break down by activity as follows:
- retail banking and wealth management (41.2%): sales of classical and specialized banking products and services (consumer loans, leasing, factoring, private card management, etc.) and wealth management;
- commercial banking (34.5%) ;
- investment, financing and market banking (24.3%): operations on the capital markets, operations on rates, change rates and natural resources, merger and acquisition consulting, initial public offerings, capital investment, specialized and unionized financing solutions, etc.;
At the end of 2023, the group had USD 1,611.6 billion in current deposits and USD 938.5 billion in current credits.