Humana Inc. announced a strategic partnership with Veda. Humana will partner with Veda to improve the accuracy of its provider information and ensure that seniors have real-time details about in-network providers, making it easier for them to access high-quality healthcare. Ensuring the accuracy of provider directories has been the source of ongoing challenges for seniors, health plans, providers and policymakers.

Maintaining up-to-date provider directories, including accurate phone numbers, addresses and panel status of in-network practitioners, is critical to helping seniors make informed choices about their healthcare. While Humana historically was making millions of calls annually to confirm provider data, ongoing inconsistencies and inaccuracies in these directories can make it harder to find a provider and lead to administrative burden for seniors, providers, and health plans. Veda will use its patented automation technology to analyze, verify, and standardize Humana's data to ensure it is accurate and comprehensive, along with real-time scoring of data quality.

Veda's platform achieves high data accuracy, ensuring quality across networks as measured by the Center for Medicare & Medicaid Services (CMS). Veda's automation will allow Humana to devote more time and resources to enhance the patient experience. In addition to working with Veda, Humana will continue to apply best practices in ensuring that provider directories are accurate and up-to-date.

Humana has also long supported efforts to create a National Directory of Healthcare Providers and Services, and has provided feedback to CMS about how such a national effort can increase patient satisfaction.