Hyatt Hotels Corporation announced new senior leadership appointments in the Americas region and subregional structure designed to further support Hyatt?s continued focus on growth, operational excellence and performance optimization within its region. With this new organizational structure, Hyatt?s Americas region is now comprised of two subregions: U.S. & Canada and Latin America & the Caribbean (LAC), led by two newly appointed subregional presidents, respectively: Susan Santiago and Gabriel Felip who both report to Pete Sears, Group President, Americas, effective January 2024. In her new role as President, U.S. & Canada, Santiago is responsible for the growth and performance optimization of Hyatt?s owned and managed portfolio.

She is in her 32nd year with Hyatt and has held numerous positions leading operational performance, most recently as Senior Vice President of Hyatt?s Lifestyle Division and Miraval brand. As President, Latin America & Caribbean, Felip leads operational performance for all managed and owned Hyatt hotels in the region across all brands, including Hyatt?s Inclusive Collection. Felip is an industry veteran with more than 30 years of hospitality and tourism experience and previously served as Hyatt?s Group President of Inclusive Collection Global Operations.

Included in the Americas? new subregional structure are three newly created roles within the operations, commercial services and finance functions, respectively: Yvette Martinez-Edwards has been promoted to Senior Vice President, Field Operations, Luxury & Miraval, reporting to Santiago, Shyla Gardner re-joins Hyatt as Vice President, Commercial Services, Latin America & the Caribbean, reporting to Asad Ahmed, Senior Vice President, Commercial Services, Americas, and Juan Pablo Puerta now serves as Senior Vice President, Finance, Latin America & the Caribbean, reporting to Liz Bauer, Senior Vice President, Finance, Americas. With a dedicated focus on driving operational excellence within Hyatt?s luxury brands, Martinez-Edwards oversees Hyatt?s managed luxury and Miraval hotel portfolio for the Americas region.

Most recently, Martinez-Edwards served as Vice President of Field Operations where she led a group of full-service Timeless Collection properties in the East region. She also previously led Hyatt?s sales strategy in Latin America & the Caribbean, and for the Miraval brand. Gardner leads a cross-functional LAC Commercial Services team that provides a specialized commercial strategy for the LAC market and further develops strong brand stories that embrace Hyatt?s culture and key differentiators for Hyatt?s full LAC portfolio, including the Inclusive Collection.

Prior to this role, Gardner acted as Vice President of Sales & Marketing for Playa Resorts and previously served as an Area Director of Sales and Marketing in Mexico for Hyatt.