“Most leading enterprises are already adopting automation technologies, but ISG research shows less than 10 percent have created significant scale, which means they’re still too reliant on people in their core business processes to be realizing maximum gains,” Butterfield said. “While automation holds immense potential, enterprises must be focused on the right systems and processes and running at scale to hit the proverbial jackpot.”
Butterfield said businesses should evolve their automation centers of excellence to ensure enterprise-wide opportunities are uncovered through data, pattern recognition and visuals. Intelligent process automation should be employed to automate manual, repetitive work, using multiple types of robotic process automation and virtual workers that can run assisted or unassisted. Finally, the business case for intelligent automation should cover large, cross-functional, end-to-end processes for maximum payoff, and leverage input from a range of developers, including end-users, citizen developers, and center of excellence, third-party and maintenance developers.
“The key here isn’t just the savings, it’s the reduction in work and the increase in capacity. Businesses should leverage intelligent automation to uncover new sources of business value,” Butterfield said. “The enterprises that have scaled automation say benefits such as improving the customer experience, employing data analytics to boost sales opportunities or find deficiencies in new product design, reducing human error and increasing capacity are core reasons to proceed. When the program is running at scale across an entire enterprise, the benefits can indeed be worth millions.”
To register for the webinar, sponsored by automation software provider Automation Anywhere, visit the event website.
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Source:Will Thoretz Information Services Group, Inc. +1 203 517 3119 Will.Thoretz@isg-one.comJim Baptiste Matter Communications for ISG +1 978 518 4527 jbaptiste@matternow.com
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