ING GROEP N.V. ING Investor Update 2022
Chief Executive Officer
13 June 2022
Track record in delivering value
Strong fee growth
CAGR 2017-2021
6.7%
versus 1.2% for eurozone peers
Well-managed credit risk
through-the-cycleAverage 2012-2021*
23 bps
versus 62 bps for eurozone peers
Resilient net interest income (NII)
CAGR 2017-2021
-0.2%
versus -0.8% for eurozone peers
Delivering return on equity
Average 2017-2021
9.0%
on average equity**
versus 6.1% for eurozone peers
Low cost/income ratio
Average 2017-2021
58.9%
versus 66.4% for eurozone peers
Attractive yield***
Average 2017-2021
6.1%
versus 4.2% for eurozone peers
Selected eurozone peers: ABN AMRO, BBVA, BNP Paribas, Commerzbank, Credit Agricole, Deutsche Bank, Intesa Sanpaolo, KBC, Rabobank, Santander, Société Générale and UniCredit | |
* Risk costs over average customer lending | |
** ING Group return on equity is calculated using IFRS-EU shareholders' equity after excluding amounts reserved for future distribution | 2 |
*** Total return (dividend + share buyback) divided by market capitalisation |
Focus on scale and value
Growing the Retail customer base in an optimised network
- Focus on scale and profitability
- Exited retail activities in countries without short-term feasibility to reach sufficient scale and profitability
Country return on equity* 2021 (in %) | |||||||||||
40 | Romania | ||||||||||
30 | Australia | Netherlands | |||||||||
20 | Belux | Poland | |||||||||
10 | Austria | Spain | |||||||||
Italy | Germany | ||||||||||
0 | CZ | Turkey | |||||||||
-10 | France | ||||||||||
Philippines | |||||||||||
0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
2021 retail revenues | Total customers** 2021 (in mln) |
Serving fewer Wholesale clients while optimising RWA
- Focus on mutually beneficial relationships through a more focused Wholesale Banking network
- Reducing RWA density despite higher RWA from loan growth and regulatory impacts
Return on equity* (in %) 14
13 | |||||||
12 | WB 2021 | ||||||
11 | |||||||
10 | |||||||
9 | WB 2017 | ||||||
8 | |||||||
73.6 | 3.7 | 3.8 | 3.9 | 4.0 | 4.1 | 4.2 | 4.3 |
# of WB clients | Income*** over average RWA (in %) |
* Based on 12.5% CET1; Country return on equity includes Retail and Wholesale activities | |
** Private individual customers | 3 |
*** 2021 income includes TLTRO |
Superior customer experience drives value
A superior customer experience
Relevant
Easy
Personal
Instant
Across all channels
And across customer segments
Private individuals and small SME
Mobile first,
in both sales & service
Large SME
Digital sales and service model Remote and face-to-face advice when needed
Mid-corporate & Wholesale Banking
Relationship banking
Sector, network and sustainability
expertise
Supportive digital delivery
Leads to
Net Promotor Score (NPS)
Customer base
Cross buy
Primary relationships
4
Innovative digital approach remains our focus
Building a leading digital bank has proven successful
Mobile is | Mobile is how |
the main channel | our customers interact |
% mobile-only customers | % mobile interactions |
51% in 2021 | 91% in 2021 |
versus 19% in 2017 | versus 63% in 2017 |
Majority of sales | Growth digital investment |
is digital | accounts ING Germany |
73% | +40% |
in 2021 of the total | since start pandemic, of |
number of sales in Retail | which 1/4th new customers |
Refocusing to enable a superior customer experience
Making our processes end-to-enddigital, local in Retail and global in Wholesale
Reusing our Tech components
Extending the usage of centers of excellence in our hubs
5
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ING Groep NV published this content on 13 June 2022 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 13 June 2022 06:12:05 UTC.
