Customers Shareholders People

Helping customers manage risk is at the centre of our purpose, to make your world a safer place

We aspire to deliver sustainable dividends, and top quartile total shareholder returns

Our people help bring our purpose to life and deliver our strategy

8.5m

5.7%

77%

Customers insured

Gross Written Premium growth

Employee Engagement,

up 4% from FY21

$8,488m

$347m

44%

Claims paid (up from $8,081m in FY21)

Net Profit After Tax

Women in Senior Management

2022

Highl

+21AU

14.6%

Launched

+21NZ

Strategic net promoter score1

Underlying insurance margin

Executive General Manager and

(AU: +29 in FY21)

Executive Manager leadership

(NZ: +22 in FY21)

programs and IAG Academy

1 Strategic net promoter score assesses the strength of the relationship customers have with IAG's insurance brands in Australia and New Zealand, based on their likelihood to recommend IAG to others. It is measured via monthly online surveys conducted anonymously with a representative sample of insurance buyers. All NPS/broker advocacy score information is reported on a 12-month rolling basis.

2

Annual Review and Sustainability Report 2022

Communities Environment

We help to build safer, more resilient communities

We manage our environmental impact and support our customers and communities to transition to a Net Zero future

$15.2m

13%

Invested in community

Reduction in scope 1 and 2 emissions

initiatives in FY22

2,760

Net Zero

Hours volunteered by our people

Emissions commitment by 2050

ights(50% reduction by 2030)

4th RAP

Launched

Launched and reaffirmed support for the

the NRMA Insurance Carbon

Uluru Statement from the Heart

Offset Program

For detailed information about our FY22 results, visit the Results & Reports area of our website at www.iag.com.auand access financial statements, the investor report and management's results presentation.

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Disclaimer

IAG - Insurance Australia Group Limited published this content on 11 August 2022 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 12 August 2022 04:38:03 UTC.