It saw third-quarter revenue come in at $22.25 billion - short of the $23 billion forecast by analysts.
The computer maker has seen demand suffer following the end of lockdowns, when consumers had stocked up on gear for working at home.
The downturn has been a problem for companies across the sector.
But one analysts told Reuters that Dell had suffered more than most due to weak demand for business PCs - a core market for the firm.
Servers and networking revenue did better, rising 9%.
Dell said that was due to customer demand for gear to run AI products.
The company also raised its profit outlook for the full year, indicating that a recovery could be on the way.
That tallies with positive earnings posted by major chipmakers like Intel and AMD, which analysts took as pointing to a rebound.
Research firm Canalys says AI-related demand will be key.
It predicts that PCs equipped for the technology will account for 60% all shipments by 2027.