Intermedia Cloud Communications announced the release of its latest version of Intermedia Unite?. This new release delivers even more of the features that businesses are looking for and helps them achieve more productive, efficient employee collaboration and deliver more informed and responsive customer care and support. Users enjoy voice, video conferencing, team chat, file sharing and backup, as well as call queues, active call routing, contact directories, and many more contact center features. As always, all are delivered and experienced on one, highly reliable, secure, and deeply integrated platform. With this latest Unite release, employees can collaborate quickly and easily in a variety of ways, due to Unite's set of tightly integrated and intuitive cloud solutions. In addition, customer-facing teams have access to more of the capabilities they need ? including managing their call queues, easily bringing other experts into calls, and efficiently logging important interaction details ? to provide the type of differentiated customer care that helps build greater customer confidence and loyalty. And Intermedia Unite does this all without requiring users to switch between applications. The new release further simplifies administration by providing a single interface for adding and managing users, paired with single sign-on to reduce the number of passwords that employees need to remember. In addition, businesses with seasonal fluctuations in their contact center operations can quickly provide additional employees with contact center capabilities with just a few clicks. Plus, because Intermedia Unite is cloud-based, employee collaboration and customer care can take place from anywhere, with the desktop and mobile apps that allow users to access Unite and its features wherever they go. Also, as part of Intermedia's Worry-Free Experience?, customers receive Intermedia's J.D. Power-certified 24/7 assisted technical support as well as 99.999% uptime service level agreements.