Telecom Egypt announced that they are working with International Business Machines Corporation to adopt intelligent automation technologies to implement an umbrella solution for all its operations support systems (OSS) on mobile, fixed, and core networks. TE will adopt IBM Cloud Pak for Watson AIOps deployed on RedHat OpenShift and implement IBM Robotic Process Automation (RPA) solutions. The solution will be designed to offer TE a holistic view of their entire IT environment, and to help them innovate quickly, reduce operational cost, minimize the time required to troubleshoot and resolve network related incidents.

To help reduce operational and reporting time, IBM RPA, part of IBM Cloud Pak for Business Automation, will enable TE's engineers and IT operators to track the network's operating capacity and service quality across Egypt. Manually, this process required sending power signals across central offices and cabins to identify the weak points and areas, which could require at least 18 hours of compiling and revising data. IBM's intelligent automation software will provide TE with visibility into performance data and dependencies across their environments.

The new solution will allow TE to identify, analyze, address and resolve complex IT issues in dynamic and complex environments.