Intrum : Why sustainability is key to Intrum’s mission

Vanessa Söderberg, Sustainability Director at Intrum.

"Sustainability is a high priority at Intrum. We have launched a long-term sustainability strategy ranging from 2020 to 2023, and a climate target until 2030. We have developed a strong sustainability governance internally, which has really enabled anchoring of the agenda from top management all the way through to our employees," says Vanessa Söderberg, Sustainability Director.

What are Intrum's five sustainability targets?

1. Ethical collection by treating customers Maintain our value index above 80 out of 100.
2. Sound economy for our clients Increase client satisfaction index above 75 out of 100.
3. Reduced environmental impact: By 2030, achieve climate neutrality and reduce our total emissions by at least 20 % compared to 2019.
4. Attract and retain talents including well-being of employees: Increase employee engagement index above 80 out of 100.
5. Diversity and inclusion: Reach a balanced gender representation (60/40) in all the leadership positions, and among all employees in our organisation.

"When we combine these focus areas with our targets, that gives us Intrum's take on sustainability. We are also led in our day-to-day business by our company values - Empathy, Ethics, Dedication and Solutions - as they guide us in everything we do. There's a strong connection between our values and sustainability targets and I'm proud of the progress we've made" says Vanessa.