IQVIA and Salesforce announced an expanded global strategic partnership to accelerate the development of Salesforce's Life Sciences Cloud, a next-generation customer engagement platform for the global life sciences industry. Building on the IQVIA Orchestrated Customer Engagement (OCE) platform, launched in 2017, the partnership will apply innovations from IQVIA OCE with Salesforce's Life Sciences Cloud to provide customers with a new single, end-to-end engagement platform. Salesforce's leading CRM software, powered by IQVIA data, domain expertise and advanced analytics, is expected to transform healthcare professional and patient engagement.

As part of the expanded partnership, IQVIA will license the OCE CRM related software to Salesforce, and the parties will collaborate to accelerate development of Life Sciences Cloud for customer engagement, expected to be available in 2025. IQVIA will continue to market the OCE CRM product and will support its nearly 400 global OCE customers in 130+ countries through 2029. IQVIA will work with Salesforce to jointly market the new offering.

The two companies will bring together talent, technology and expertise to ensure a coordinated transition from IQVIA's OCE to Salesforce's next generation life sciences solution.