You should read the following discussion and analysis of our financial condition
and results of operations together with the financial statements and related
notes included elsewhere in Item 8 of Part II of this Annual Report on Form
10-K. This discussion and other parts of this Annual Report on Form 10-K contain
forward-looking statements that involve risks and uncertainties, such as
statements of our plans, objectives, expectations and intentions. Our actual
results could differ materially from those discussed in these forward-looking
statements. Factors that could cause or contribute to such differences include,
but are not limited to, those discussed in the section of this Annual Report on
Form 10-K entitled "Risk Factors."

Overview

The objectives of our Management's Discussion and Analysis of Financial Condition and Results of Operations ("MD&A") are to provide users of our consolidated financial statements with the following



•a narrative explanation of the financial statements from the perspective of
management that includes our financial condition, results of operations, cash
flows, liquidity and certain other factors that may affect future results; and

•a discussion on matters that are reasonably likely to have a material impact on future operations.



We are a digital healthcare company redefining the way cardiac arrhythmias are
clinically diagnosed by combining our wearable biosensing technology with
cloud-based data analytics and deep-learning capabilities. Our goal is to be the
leading provider of ambulatory electrocardiogram ("ECG") monitoring for patients
at risk for arrhythmias. We have created a full portfolio of ambulatory cardiac
monitoring services on a unique platform, called the Zio service, which combines
an easy-to-wear and unobtrusive biosensor that can be worn for up to 14
consecutive days with powerful proprietary algorithms that distill data from
millions of heartbeats into clinically actionable information. The Zio service
consists of:

•wearable patch-based biosensors, Zio XT and Zio AT monitors, which continuously
record and store ECG data from every patient heartbeat for up to 14 consecutive
days; Zio AT offers the option of timely, detection based transmission of data
during the prescribed wear period;

•cloud-based analysis of the recorded cardiac rhythms using our proprietary, deep-learned algorithms;

•a final quality assessment review of the data by our certified cardiographic technicians; and

•an easy-to-read Zio report, a curated summary of findings that includes high quality and clinically-actionable information which is sent directly to a patient's physician through ZioSuite and can be integrated into a patient's electronic health record.



We receive revenue for the Zio service primarily from third-party payors, which
include commercial payors and government agencies, such as CMS, Veterans
Administration, and the military. In addition, a small percentage of
institutions, which are typically hospitals or private physician practices,
purchase the Zio service from us directly. Our revenue in the third-party
commercial payor category is primarily contracted, which means we have entered
into pricing contracts with these payors. Third-party contracted payors
accounted for approximately 60%, 51% and 47% of our revenue for the years ended
December 31, 2021, 2020 and 2019, respectively. Approximately 14%, 27% and 27%
of our total revenue for the years ended December 31, 2021, 2020 and 2019,
respectively, is received from Centers for Medicare and Medicaid Services
("CMS"), which is under established reimbursement codes. Healthcare
institutions, which are typically hospitals or private physician practices
accounted for approximately 18%, 16% and 20% of our revenue for the years ended
December 31, 2021, 2020, and 2019 respectively. Non-contracted third-party
payors and self-pay accounted for 8%, 6%, and 5% of our total revenue for the
years ended December 31, 2021, 2020, and 2019, respectively. We rely on a
third-party billing partner, XIFIN, Inc., to submit patient claims and collect
from commercial payors, certain government agencies, and patients.

Since our Zio service was cleared by the U.S. Food and Drug Administration
("FDA"), we have provided the Zio service to over four million patients and have
collected over one billion hours of curated heartbeat data. We believe the Zio
service is well-positioned to penetrate an already-established $1.8 billion U.S.
ambulatory cardiac monitoring market by offering a user-friendly device to
patients, actionable information to physicians and value to payors.

We market our ambulatory cardiac monitoring solution in the United States
through a direct sales organization comprised of sales management, field billing
specialists, quota-carrying sales representatives, and a customer service team.
Our sales representatives focus on initial introduction into new customers,
penetration across a sales region, driving adoption within existing accounts and
conveying our message of clinical and economic value to service line managers
and hospital
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administrators and other clinical departments. In addition, we will continue exploring sales and marketing expansion opportunities in international geographies.



COVID-19 Impact


Beginning in mid-March 2020, we experienced decreasing levels in the Zio service patient registrations which impacted our revenues during the years ended December 31, 2021 and 2020. This decrease in revenue is due to a variety of challenges associated with the COVID-19 pandemic in the United States, including, among others:



•a reduction in physician prescriptions for our Zio service due to:
•a reduction in diagnostic testing outside of those tests related to severe
respiratory distress;
•reduction in the hours of most physicians' offices;
•physicians and hospitals prioritizing the treatment of critically ill patients;
and
•patient reluctance to visit physicians or hospitals for fear of contracting
COVID-19;

•cancellation and reduction of physician attendance at professional medical society meetings and trade shows and our decision not to attend them;



•travel restrictions and changing hospital policies that have limited access of
our sales professionals to hospitals where the Zio services are prescribed and
where patients have historically been enrolled;

•delays in receiving Zio XT back from patients with some patients not returning
the device at all; and patients who have lost jobs, been furloughed, have
reduced work hours or are worried about the continuation of medical insurance
being unable to afford the Zio service.

Government mandates related to the COVID-19 pandemic have impacted, and are
expected to continue to impact, our personnel and personnel at third-party
manufacturing facilities in the United States and other countries, and the
availability or cost of materials, which could disrupt our supply chain and
reduce margins. For instance, on or about March 16, 2020, the Health Officers
for the counties of San Francisco (where our headquarters are located), Santa
Clara, San Mateo, Marin, Contra Costa and Alameda, where many employees are
located, issued mandatory shelter-in-place orders and all employees transitioned
to a remote work environment. We are also subject to orders in Southern
California that temporarily shut down its manufacturing and distribution
facilities in Cypress, California. For a limited number of employees who
continue to support essential operations, including those at our manufacturing
facilities, the we have instituted protective equipment policies and, to the
degree practical, social distancing measures to protect the safety of its
employees. While we have continued to deliver the Zio service by operating with
remote employees and essential employees on site, an extended implementation of
these government mandates could further impact the Company's ability to
effectively provide its Zio service, and could impede progress of all ongoing
initiatives. Appropriate social distancing techniques and other measures at our
facilities have been implemented for the limited number of employees who have
returned to work to support essential operations, and will not return until the
risk to employee health has meaningfully diminished.

While hospital systems and healthcare facilities shift their focus and resources
to treating COVID-19 patients and combating the spread of the coronavirus, we
have adapted our service to meet the immediate needs of physicians, customers,
and patients and significantly increased the utilization of its home enrollment
service which allows patients to receive and wear the single-use Zio device
without going to a healthcare facility.

Government mandates related to the COVID-19 pandemic have impacted, and are expected to continue to impact, payor processing times of our claims and appeals. This increase in response times may be due, in part, to staffing shortages at the payors.



During the second half of fiscal year 2020, we saw recovery of patient
registrations for the Zio service to pre-COVID levels of the first quarter of
2020. During the six months ended June 30, 2021, we experienced an increase in
the level of Zio service patient registration. This increase may be due in part
to re-opening of certain regions within the United States and increases in the
vaccination status of patients and providers. During the six months ended
December 31, 2021, we experienced a decrease in the level of Zio service patient
registrations. This decrease may be due, in part, to staffing shortages at
providers in certain regions of the United States. The status of provider
capacity and resource prioritization, vaccination levels and other
pandemic-related effects could materially impact the volume of our patient
registrations in future periods.
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We are taking a variety of measures to promote the safety and security of our employees and customers. Our response to COVID-19 is focused on:



•Protecting and supporting the health and well-being of our employees, our
communities and our customers by limiting the transmission of COVID-19.
Following recommendations from federal and local government and healthcare
agencies, we transitioned employees to a remote work environment beginning in
early March 2020. For a small number of our employees who continue to support
essential operations at our facilities, we have instituted social distancing and
other measures to ensure the safety of our employees. We rapidly implemented
business continuity protocols and have been able to transition to a remote
operating environment while continuing to deliver our Zio service. We will
continue to follow local and national guidelines to determine the appropriate
time to resume in-office functions.

•Delivering uninterrupted patient care for both Zio XT and Zio AT and supporting
efforts to monitor COVID-19 patients. While hospital systems and healthcare
facilities shift their focus and resources to treating COVID-19 patients and
combating the spread of COVID-19, we have adapted our service to meet the
immediate needs of our physician customers and patients. Our digital service
platform enables physician ordering, results reporting, data curation and
patient support independent of location, across virtual or in-office care
models. As an example, we have significantly increased the utilization of our
"Home Enrollment" service. This service allows patients to receive and wear the
single-use Zio monitor without going to a healthcare facility. Physicians can
prescribe the Zio service for their patients, either in-office or through a
virtual care setting, and we ship the Zio monitor directly to the patient's
residence. We pay for the costs of shipping the Zio monitor, which represents
additional expense for us. We also guide patients through the patch application
process and inform them of instructions for wear. Home enrollment also
eliminates clinical staff exposure to patients, as well as application, cleaning
or reusing traditional Holter and event monitors that may have been exposed to
viruses or other pathogens.

•Adjusting our operating plan as appropriate to ensure continued financial
strength. We continue to maintain a strong cash position and have taken
initiatives to adjust our operating plan to ensure we maintain appropriate
liquidity during these uncertain times. In addition, we raised $206.8 million in
proceeds from a follow-on public offering in August 2020 to fund growth
initiatives and for working capital and other general corporate purposes.

Components of Results of Operations

Revenue



The majority of our revenue is derived from provision of our Zio service to
customers in the United States. We earn revenue from the provision of our Zio
service primarily from contracted third-party payors, CMS and healthcare
institutions. In addition, a small percentage of institutions, which are
typically hospitals or private physician practices, purchase the Zio service
from us directly, and a very small percentage of commercial non-contracted
payors.

We recognize revenue on an accrual basis based on estimates of the amount that
will ultimately be realized, which is the difference between the amount
submitted for payment and the amount received. These estimates require
significant judgment by management. In determining the amount to accrue for a
delivered report, and Zio service provided, we consider factors such as claim
payment history from both payors and patient out-of-pocket costs, payor
coverage, whether there is a contract between the payor or healthcare
institution and the Company, historical amount received for the service, and any
current developments or changes that could impact reimbursement and healthcare
institution payments.

We are subject to seasonality similar to other companies in our field, as
vacations by physicians and patients tend to affect enrollment in the Zio
service more during the summer months and during the end of calendar year
holidays compared to other times of the year. Revenue may be impacted by the
outcome of adjudications with contracted and non-contracted payors, as well as
changes in the CMS reimbursement rates. Clinical capacity limitations may also
restrict our ability to complete the performance obligations to achieve revenue
recognition.

Cost of Revenue and Gross Margin



Cost of revenue includes direct labor, material costs, equipment and
infrastructure expenses, device scrap and loss, amortization of internal-use
software, allocated overhead, and shipping and handling. Direct labor includes
payroll and personnel-related costs including stock-based compensation involved
in manufacturing, clinical data curation, and customer
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service. Material costs include both the disposable materials costs of the Zio
monitors and amortization of the re-usable printed circuit board assemblies
("PCBAs"). Each Zio XT monitor includes a PCBA, and each Zio AT monitor includes
a PCBA and gateway board, the cost of which is amortized over the anticipated
number of uses of the board. We expect cost of revenue to increase in absolute
dollars as our revenue increases due to increased direct labor, direct
materials, and variable spending, partially offset by economies of scale in
relation to fixed costs such as overhead, depreciation and amortization, and
facilities costs.

We calculate gross margin as gross profit divided by revenue. Our gross margin
has been and will continue to be affected by a variety of factors, including
increased contracting with third-party payors and institutional providers. We
have in the past been able to increase our pricing as third-party payors become
more familiar with the benefits of the Zio service and move to contracted
pricing arrangements. We expect to continue to decrease the cost of revenue per
device by obtaining volume purchase discounts for our material costs,
implementing scan-time algorithm and process improvements, automating
manufacturing assembly and packaging, and software-driven and other workflow
enhancements to reduce labor costs. These decreases may be offset by increases
to materials and electronics components pricing, labor rates, shipping rates,
depreciation and amortization of investments, and increases in the general level
of inflation.

Gross margin for the year ended December 31, 2021 was negatively impacted due to
the decrease in reimbursement rates from Novitas Solutions, increased costs
associated with capacity constraints, and COVID-related labor costs, offset by
volume benefits, with limited impact of higher Zio AT volumes, and improved
payor adjudications.

Although a large majority of our commercial customers have renewed their
contracts for the Zio XT service since the establishment of the Category I codes
on January 1, 2021 matching to pre-existing rates, if we are unsuccessful in
improving the Medicare rates, we believe that commercial rates may begin to be
more negatively impacted, which would have a negative impact on our gross
margins.

Research and Development Expenses



We expense research and development costs as they are incurred. Research and
development expenses include payroll and personnel-related costs, including
stock-based compensation, consulting services, clinical studies, laboratory
supplies and allocated facility overhead costs. We expect our research and
development costs to increase in absolute dollars as we hire additional
personnel to develop new product and service offerings, product enhancements and
clinical evidence.

Selling, General and Administrative Expenses



Our sales and marketing expenses consist of payroll and personnel-related costs,
including stock-based compensation, sales commissions, travel expenses,
consulting, public relations costs, direct marketing, tradeshow and promotional
expenses and allocated facility overhead costs.

Our general and administrative expenses consist primarily of payroll and
personnel-related costs for executive, finance, legal and administrative
personnel, including stock-based compensation. Other significant expenses
include professional fees for legal and accounting services, consulting fees,
recruiting fees, bad debt expense, third-party patient claims processing fees
and travel expenses.

Interest Expense

Interest expense is attributable to borrowings under our loan agreements. See Note 7. Debt, for further information on our loan agreements.

Other Income, Net

Other income, net consists primarily of interest income which consists of interest received on our cash equivalents and investments.


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Results of Operations

Comparison of the Years Ended December 31, 2021, and 2020


                                           Years Ended December 31,
                                             2021              2020         $ Change       % Change
                                                          (dollars in thousands)
Revenue                                $     322,825       $ 265,166       $  57,659           22  %
Cost of revenue                              109,258          70,277          38,981           55  %
Gross profit                                 213,567         194,889          18,678           10  %
Gross margin                                      66  %           73  %
Operating expenses:
Research and development                      38,671          41,329          (2,658)           6  %

Selling, general and administrative 274,839 197,233


  77,606           39  %
Total operating expenses                     313,510         238,562          74,948           31  %
Loss from operations                         (99,943)        (43,673)        (56,270)         129  %
Interest expense                              (1,169)         (1,519)            350           23  %
Other income, net                                118           1,591          (1,473)          93  %
Loss before income taxes                    (100,994)        (43,601)        (57,393)         132  %
Income tax provision                             367             229             138           60  %
Net loss                               $    (101,361)      $ (43,830)      $ (57,531)         131  %


Revenue
Revenue increased $57.7 million, or 22%, to $322.8 million during the year ended
December 31, 2021 from $265.2 million during the year ended December 31, 2020.
The increase in revenue was primarily attributable to the increase in volume of
the Zio services as a result of increased demand from our customers, partially
offset by a decrease in revenue recognized from CMS, based on the updated 2021
published rates.

Cost of Revenue and Gross Margin



Cost of revenue increased $39.0 million, or 55%, to $109.3 million during the
year ended December 31, 2021 from $70.3 million during the year ended
December 31, 2020. The increase in cost of revenue was primarily due to
increased Zio service volume, increase in costs resulting from capacity
limitations associated with clinical operations, as well as costs incurred to
support a larger cost structure in 2021.


Gross margin for the year ended December 31, 2021 decreased to 66%, compared to
73% for the year ended December 31, 2020. The decrease in gross margin is
primarily due to the updated reimbursement rates announced by Novitas Solutions
in April 2021 with an effective date of January 1, 2021, increased costs
associated with capacity constraints, with limited impact of higher Zio AT
volumes and COVID-related labor costs, offset by volume benefits.

Research and Development Expenses



Research and development expenses decreased $2.7 million, or 6%, to $38.7
million during the year ended December 31, 2021 from $41.3 million during the
year ended December 31, 2020. The decrease was primarily attributable to a $4.0
million decrease of Verily milestone expense offset by a $1.7 million increase
in payroll and employee stock-based compensation.

Selling, General and Administrative Expenses



Selling, general and administrative expenses increased $77.6 million, or 39%, to
$274.8 million during the year ended December 31, 2021 from $197.2 million
during the year ended December 31, 2020. The increase was primarily attributable
to a $64.6 million increase in payroll and employee stock-based compensation as
a result of increased headcount and executive hires to support the growth in our
operations, a $5.1 million increase in facilities and rent due to increased
facility maintenance costs, and an increase of $4.5 million in professional
services fees.
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In February 2022, the our Board of Directors approved a decision to pursue
reducing our leased space for our headquarters in San Francisco, California. We
expect these decisions will result in an impairment of the right of use asset
lease and we are assessing the impact to our Consolidated Financial Statements
for the quarter ending March 31, 2022.

Interest Expense



Interest expense decreased $0.4 million to $1.2 million during the year ended
December 31, 2021 from $1.5 million during the year ended December 31, 2020 due
to principal re-payments on the SVB Loan starting in November 2020.

Other Income, Net



Other income, decreased $1.5 million to $0.1 million for the year ended
December 31, 2021, compared to $1.6 million for year ended December 31, 2020.
The decrease in other income is primarily due to a decrease in interest income
and value added tax reclaims.


Comparison of the Year Ended December 31 2020, and 2019


                                           Years Ended December 31,
                                             2020              2019         $ Change      % Change
                                                          (dollars in thousands)
Revenue                                $    265,166        $ 214,552       $ 50,614           24  %
Cost of revenue                              70,277           52,485         17,792           34  %
Gross profit                                194,889          162,067         32,822           20  %
Gross margin                                     73   %           76  %
Operating expenses:
Research and development                     41,329           37,299          4,030           11  %

Selling, general and administrative 197,233 179,523


 17,710           10  %
Total operating expenses                    238,562          216,822         21,740           10  %
Loss from operations                        (43,673)         (54,755)        11,082           20  %
Interest expense                             (1,519)          (1,643)           124            8  %
Other income, net                             1,591            1,895           (304)          16  %

Loss before income taxes                    (43,601)         (54,503)        10,902           20  %
Income tax provision                            229               65            164          252  %
Net loss                               $    (43,830)       $ (54,568)      $ 10,738           20  %


Revenue
Revenue increased $50.6 million, or 24%, to $265.2 million during the year ended
December 31, 2020 from $214.6 million during the year ended December 31, 2019.
The increase in revenue was primarily attributable to the increase in volume of
the Zio services as a result of increased in demand from our customers.

Cost of Revenue and Gross Margin



Cost of revenue increased $17.8 million, or 34%, to $70.3 million during the
year ended December 31, 2020 from $52.5 million during the year ended December
31, 2019. The increase in cost of revenue was primarily due to increased Zio
service volume and costs incurred to support a larger cost structure in 2020.


Gross margin for the year ended December 31, 2020 decreased to 73%, compared to 76% for the year ended December 31, 2019. The decrease in gross margin was primarily driven by product mix, as well as fixed costs that we continue to incur, partially offset by increased volume.

Research and Development Expenses

Research and development expenses increased $4.0 million, or 11%, to $41.3 million during the year ended December 31, 2020 from $37.3 million during the year ended December 31, 2019. The increase was primarily attributable to a $8.3


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million increase in payroll and employee stock-based compensation as a result of
increased headcount and an increase of $1.0 million in Verily milestone expense.
This was partially offset by $4.7 million increase in capitalization of internal
use software.

Selling, General and Administrative Expenses



Selling, general and administrative expenses increased $17.7 million, or 10%, to
$197.2 million during the year ended December 31, 2020 from $179.5 million
during the year ended December 31, 2019. The increase was primarily attributable
to a $29.5 million increase in payroll and employee stock-based compensation as
a result of increased headcount to support the growth in our operations, a $2.9
million increase in facilities and rent due to expansion of the San Francisco
headquarters and increased facility related costs, partially offset by decrease
of $8.9 million in travel, entertainment and office meals as a result of the
COVID-19 pandemic and a decrease of $4.4 million in professional services fees.

A significant amount of selling, general, and administrative incremental spend
can be directly attributed to our continued focus on salesforce expansion and
its support infrastructure to support our growth strategy.

Interest Expense



Interest expense decreased $0.1 million to $1.5 million during the year ended
December 31, 2020 from $1.6 million during the year ended December 31, 2019 due
to principal payments on the SVB Loan starting in November 2020 and a decrease
in the interest rate in 2020.

Other Income, Net

Other income, decreased $0.3 million to $1.6 million for the year ended December
31, 2020, compared to $1.9 million for year ended December 31, 2019. The
decrease in other income is primarily due to a decrease in amortization of
investments, partially offset by an increase in interest income, and prior year
value added tax reclaims.

Liquidity and Capital Expenditures

Overview



We are continuously reviewing our liquidity and anticipated capital requirements
in light of the significant uncertainty created by the COVID-19 global pandemic.
We believe we will have adequate liquidity over the next twelve months to
operate our business and to meet our cash requirements.

As of December 31, 2021, we had cash and cash equivalents of $127.6 million,
short-term investments of $111.6 million, and an accumulated deficit of $406.0
million.

Our expected future capital requirements may depend on many factors including
expanding our customer base, the expansion of our salesforce, and the timing and
extent of spending on the development of our technology to increase our product
offerings. If we raise additional funds by issuing equity securities, our
stockholders may experience dilution. Any future debt financing into which we
enter may impose upon us additional covenants that restrict our operations,
including limitations on our ability to incur liens or additional debt, pay
dividends, repurchase our common stock, make certain investments and engage in
certain merger, consolidation or asset sale transactions. Any debt financing or
additional equity that we raise may contain terms that are not favorable to us
or our stockholders.
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Cash Flows



The following table summarizes our cash flows for the periods indicated (in
thousands):
                                                                     Year Ended December 31,
                                                            2021               2020               2019
Net cash (used in) provided by:
Operating activities                                    $ (37,753)         $ (13,759)         $ (21,863)
Investing activities                                      105,264           (132,391)           (89,274)
Financing activities                                      (28,577)           214,316            111,576

Net increase in cash, cash equivalents, and restricted cash

$  38,934

$ 68,166 $ 439




Cash Used in Operating Activities
During the year ended December 31, 2021, cash used in operating activities was
$37.8 million which consisted of a net loss of $101.4 million, adjusted by
non-cash charges of $109.8 million and a net change of $46.2 million in our net
operating assets and liabilities. The non-cash charges are primarily comprised
of stock-based compensation expense of $54.5 million, as well as depreciation
and amortization expense of $9.8 million and a change in allowance for doubtful
accounts and contractual allowance of $37.1 million and amortization of right of
use assets of $6.8 million. The change in our net operating assets and
liabilities compared to December 31, 2020 was primarily due to an increase of
$53.6 million in the change in accounts receivable as a result of the CPT code
changes that took effect January 1, 2021. The number of claims from the first
half of 2021 which contained differences between the submitted price and
reimbursement and overall denials increased significantly compared to our
historical experience as a result of CPT code transition issues with the payors.
We continue to work with the payors to collect on these claims and the
collection cycle for these claims is significantly longer than usual. While we
believe we have properly estimated the impact to our contractual allowances and
allowance for doubtful accounts, the inherent uncertainty caused by longer
collection cycle and claims adjudication process could result in additional
provisions for contractual allowances and doubtful accounts which would
negatively impact our results of operations in future periods. We believe we
have adequate balance sheet liquidity to manage through these delays.

Accrued liabilities increased $7.9 million primarily due to increased
compensation and benefit accruals as a result of increased head count, and an
increase in accounts payable of $6.1 million, primarily due to milestone
achievements on our collaboration with Verily, partially offset by an increase
of $5.0 million in inventory.

During the year ended December 31, 2020, cash used in operating activities was
$13.8 million which consisted of a net loss of $43.8 million, adjusted by
non-cash charges of $86.3 million and a net change of $56.2 million in our net
operating assets and liabilities. The non-cash charges are primarily comprised
of stock-based compensation expense of $41.5 million, as well as depreciation
and amortization expense of $6.9 million and a change in allowance for doubtful
accounts and contractual allowance of $31.4 million and amortization of right of
use assets of $6.0 million. The change in our net operating assets and
liabilities compared to December 31, 2019 was primarily due to an increase of
$38.0 million in the change in accounts receivable as a result of the increase
in our revenue, an increase of $6.1 million in other assets, primarily related
to an increase in PCBA boards due to increased sales, a decrease of $4.8 million
in operating lease liability and a decrease of $3.9 million in accounts payable.

During the year ended December 31, 2019 cash used in operating activities was
$21.9 million, which consisted of a net loss of $54.6 million, adjusted by
non-cash charges of $62.4 million and a net change of $29.7 million in our net
operating assets and liabilities. The non-cash charges are primarily comprised
of stock-based compensation expense of $26.2 million, as well as depreciation
and amortization expense of $3.4 million and a change in allowance for doubtful
accounts and contractual allowance of $24.6 million. The change in our net
operating assets and liabilities compared to December 31, 2018 was primarily due
to an increase of $28.7 million in the change in accounts receivable as a result
of the increase in our revenue, and an increase of $6.0 million in accrued
liabilities, primarily related to increased accrued payroll and related
compensation accruals.

Cash From Investing Activities



Cash provided by investing activities during the year ended December 31, 2021
was $105.3 million, which consisted primarily of $122.2 million in purchases of
available for sale investments partially offset by $28.1 million of capital
expenditures to purchase property and equipment and $255.5 million in cash
received from the maturities of available for sale investments.
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Cash used in investing activities during the year ended December 31, 2020 was
$132.4 million, which consisted primarily of $277.5 million in purchases of
available for sale investments, $13.6 million of capital expenditures to
purchase property and equipment, partially offset by $144.1 million cash
received from the maturities of available for sale investments and $14.5 million
in cash received from sales of available for sale investments.

Cash used in investing activities during the year ended December 31, 2019 was
$89.3 million, which consisted primarily of $165.9 million in purchases of
available for sale investments and $20.5 million of capital expenditures to
purchase property and equipment, partially offset by $95.6 million in cash
received from the maturities of available for sale investments and $1.5 million
in cash received from sales of available for sale investments.

Cash From Financing Activities



During the year ended December 31, 2021, cash used in financing activities was
$28.6 million, primarily due to $25.9 million in tax withholding upon the
vesting of RSUs and $11.7 million in repayment of long term debt. This was
partially offset by $8.9 million in proceeds from the issuance of common stock
in connection with employee option exercises and our Employee Stock Purchase
Plan.

During the year ended December 31, 2020, cash provided by financing activities
was $214.3 million, primarily due to $206.0 million from the issuance of common
stock in a public offering, net of discounts and issuance costs and $20.2
million in proceeds from the issuance of common stock in connection with
employee option exercises and our Employee Stock Purchase Plan. This amount was
partially offset by $10.0 million in tax withholding upon the vesting of RSUs
and $1.9 million in re-payment of long term debt.

During the year ended December 31, 2019, cash provided by financing activities
was $111.6 million, primarily due to $107.4 million from the issuance of common
stock in a public offering, net of discounts and issuance costs and $9.5 million
in proceeds from the issuance of common stock in connection with employee option
exercises and our Employee Stock Purchase Plan. This was partially offset by
$5.3 million in tax withholding upon the vesting of RSUs.

Indebtedness

Bank Debt



In October 2018, we entered into the Third Amended and Restated Loan and
Security Agreement with SVB ("Third Amended and Restated SVB Loan Agreement").
This Agreement amends and restates the Second Amended and Restated Loan and
Security Agreement between the Company and SVB dated December 4, 2015, as
amended by the First Loan Modification Agreement between the Company and SVB
dated August 22, 2016.

Pursuant to the Third Amended and Restated SVB Loan Agreement, we obtained a
term loan ("SVB Term Loan") for $35.0 million. Total proceeds from the SVB Term
Loan were used to pay off the loan agreement with Biopharma Secured Investments
III Holdings Cayman LP ("Pharmakon"), totaling $35.8 million. We made
interest-only payments through October 31, 2020, followed by 36 monthly payments
of principal plus interest on the SVB Term Loan. Interest charged on the SVB
Term Loan will be the greater of (a) a floating rate based on the "Prime Rate"
published by The Wall Street Journal minus 0.75%, or (b) 4.25%.

Under the Third Amended and Restated SVB Loan Agreement, we may borrow, repay,
and reborrow under a revolving credit line, but not in excess of the maximum
loan amount of $25.0 million, which includes an $11.0 million standby letter of
credit sublimit availability. In October 2018, a $6.9 million standby letter of
credit was obtained in connection with a lease for our San Francisco
headquarters. Any principal amount outstanding under the Third Amended and
Restated SVB Loan Agreement revolving credit line shall bear interest at an
amount that is the greater of (a) a floating rate per annum equal to the rate
published by The Wall Street Journal as the "Prime Rate" or (b) 5.00%. We may
borrow up to 75% of eligible accounts receivable, up to the maximum of $25.0
million.

The Third Amended and Restated Loan Agreement requires us to maintain a minimum
consolidated liquidity ratio or minimum adjusted Earnings Before Interest, Tax,
Depreciation, and Amortization during the term of the loan facility. In
addition, the SVB Loan Agreement contains customary affirmative and negative
covenants and events of default. We were in compliance with loan covenants as of
December 31, 2021. The obligations under the Third Amended and Restated Loan
Agreement are collateralized by substantially all of our assets.
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Critical Accounting Policies and Estimates



Our management's discussion and analysis of our financial condition and results
of operations is based on our financial statements, which have been prepared in
accordance with United States generally accepted accounting principles ("U.S.
GAAP"). The preparation of these financial statements requires our management to
make judgments and estimates that affect the reported amounts of assets and
liabilities and the disclosure of contingent assets and liabilities at the date
of the financial statements, as well as the reported revenue generated and
expenses incurred during the reporting periods. Our estimates are based on our
historical experience and on various other factors that we believe are
reasonable under the circumstances, the results of which form the basis for
making judgments about the carrying value of assets and liabilities that are not
readily apparent from other sources. Actual results may differ from these
judgments and estimates under different assumptions or conditions and any such
differences may be material. We believe that the accounting policies discussed
below are critical to understanding our historical and future performance, as
these policies relate to the more significant areas involving management's
judgments and estimates.

All policies described below have not significantly changed over the last fiscal
year. In addition, the policies below are critical because they require
management to make difficult, subjective and complex judgments about matters
that are inherently uncertain and it is likely that materially different amounts
would be reported under different conditions or using different assumptions.

Revenue Recognition



Our Zio XT monitor, a wearable patch-based biosensor, continuously records and
stores ECG data from every patient heartbeat for up to 14 consecutive days. The
Zio XT monitor is returned to our monitoring facility and the heartbeat data is
curated and analyzed by our proprietary algorithms and reviewed by our certified
cardiac technicians. The final step in the Zio service is the delivery of an
electronic Zio Report to the prescribing physician with a summary of findings.
Our Zio XT service is generally billable when the Zio Report is issued to the
physician.

Our Zio AT mobile cardiac telemetry monitor, a wearable patch-based biosensor,
offers what our Zio XT offers plus the additional capability of transmissions
during the wear period to assist physicians in diagnosing and treating the small
percentage of the population requiring more timely action. During the wear
period, physicians will receive notifications if there are significant events
that meet predetermined arrhythmia detection criteria. Our Zio AT service
revenue is recognized over the prescription period and delivery of an electronic
Zio Report.

We account for contract revenue with a customer when there is a legally
enforceable contract between us and the customer, the rights of the parties are
identified, the contract has commercial substance, and collectability of the
contract consideration is probable. Our revenue is measured based on
consideration specified in the contract with each customer. A unique aspect of
healthcare is the involvement of multiple parties to the service transaction. In
addition to the patient, often a third-party, for example a commercial or
governmental payor or healthcare institution, like a hospital or clinic, will
pay us for some or all of the service on the patient's behalf. Separate
contractual arrangements exist between us and many third-party payors that
establish amounts the third-party payor will pay on behalf of a patient for
covered services rendered and should be considered in determining collectability
and the transaction price for services provided to a patient covered by that
third-party payor.

We recognize revenue on an accrual basis based on estimates of the amount that
will ultimately be realized, which is the difference between the amount
submitted for payment and the amount received. Revenue recognition is subject to
uncertainty because these estimates require significant judgment by management.
In determining the amount to accrue for a delivered report, we consider factors
such as claim payment history from both payors and patient out-of-pocket costs,
payor coverage, whether there is a contract between the payor or healthcare
institution and us, historical amount received for the service, and any current
developments or changes that could impact reimbursement and healthcare
institution payments.

A summary of the payment arrangements with third-party payors and healthcare institutions is as follows:

•Contracted third-party payors - We have contracts with negotiated prices for services provided for patients with commercial healthcare insurance carriers

•Centers for Medicare and Medicaid Services ("CMS") - We have received independent diagnostic testing facility approval from regional Medicare Administrative Contractors and will receive reimbursement per the relevant Current Procedural Terminology ("CPT") code rate for the services rendered to the patient covered by CMS.


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•Non-contracted third-party payors: Non-contracted commercial and government
payors often reimburse out-of-network rates provided under the relevant CPT
codes on a case-by-case basis. The transaction price used for determining
revenue recognition is based on factors including an average of our historical
collection experience for our non-contracted services. This rate is reviewed at
least quarterly.

•Healthcare institutions - Healthcare institutions are typically hospitals or physician practices in which we have negotiated amounts for its monitoring services, including certain governmental agencies such as the Veteran's Administration and Department of Defense.



We are utilizing the portfolio approach practical expedient under ASC 606 for
revenue recognition. We account for the contracts within each portfolio as a
collective group, rather than individual contracts. Based on history with these
portfolios and the similar nature and characteristics of the patients within
each portfolio, we have concluded that the financial statement effects are not
materially different than if accounting for revenue on a contract-by-contract
basis.

For the healthcare institutions, we have historical experience of collecting
substantially all of the negotiated contractual rates and determined at contract
inception that these customers, and or their related third-party payor that pays
us on their behalf, have the intention and ability to pay the promised
consideration. As such, we have not provided an implicit price concession but,
rather, have chosen to accept the risk of default, and adjustments to the
transaction price are recorded as bad debt expense.

For contracted and CMS portfolios, we are providing an implicit price concession
because, while we have a contract with the underlying payor, we expect to accept
a lower amount of consideration when claims are adjudicated and allowable claims
are determined by the commercial payor. The implicit price concession is
recorded as variable consideration to the transaction price and recorded as an
adjustment to revenue as a contractual allowance. Historical cash collection
indicates that it is probable that substantially all of the contracted claim
amount will be received. We provide for estimates of uncollectible patient
accounts receivable, based upon historical experience, at the time revenue is
recognized, with such provisions presented as bad debt expense within the
selling, general and administrative line item of the consolidated statement of
operations. Adjustments to these estimates for actual experience are also
recorded as an adjustment to bad debt expense.

For non-contracted portfolios, we are providing an implicit price concession
because we do not have a contract with the underlying payor, the result of which
requires us to estimate transaction price based on historical cash collections
utilizing the expected value method. Subsequent adjustments to the transaction
price are recorded as an adjustment to revenue and not as bad debt expense.

Allowance for Doubtful Accounts and Contractual Allowance



Allowance for doubtful accounts and contractual allowance is subject to
uncertainty because we establish an allowance for doubtful accounts for
estimated uncollectible receivables based on our historical collections, review
of specific outstanding claims, consideration of relevant qualitative factors
and an established allowance percentage by aging category, all of which are
inherently uncertain. We write off outstanding accounts against the allowance
for doubtful accounts when they are deemed to be uncollectible. Increases and
decreases in the allowance for doubtful accounts are included as a component of
general and administrative expenses. We record reductions in revenue for
estimated uncollectible amounts as contractual allowances.

We review and update our estimates for the allowance for doubtful accounts and
the contractual allowance periodically to reflect our experience regarding
historical collections. If we were to make different judgments or utilize
different estimates in the allowance for doubtful accounts and the contractual
allowance, differences in both the amount of reported general and administrative
expenses and revenue could result.

Estimated Usage of the Printed Circuit Board Assembly



We use a printed circuit board assembly ("PCBA") in each Zio XT and Zio AT
wearable device and a gateway board in Zio AT device. These boards are reused
numerous times in multiple patients. Each time the PCBA and gateway board is
used in a wearable Zio XT and Zio AT monitor, a portion of the cost of the PCBA
and gateway board is recorded as a cost of revenue. Estimated usage of PCBAs is
subject to uncertainty because we base our estimates of how many times a PCBA
and gateway board can be used on testing in research and development, loss
rates, product obsolescence, and the amount of time it takes the device to go
through the manufacturing, shipping, customer shelf and patient wear time and
upload process. These estimates can be subjective, complex, and inherently
uncertain. We periodically evaluate the use estimate.
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Stock-Based Compensation



We recognize compensation costs related to stock option grants, restricted stock
unit grants ("RSUs"), and shares under the employee stock purchase plan
("ESPP"), and market condition awards based on the estimated fair value of the
awards on the date of grant, net of estimated forfeitures. We estimate the grant
date fair value, and the resulting stock-based compensation expense for options
and shares under the ESPP, using the Black-Scholes option pricing model. We
estimate the grant date fair value, and the resulting stock-based compensation
expense for market condition awards using the Monte-Carlo option pricing model.
The RSU grant date fair value is based on the closing price on the date of the
grant. The grant date fair value of stock-based awards is expensed on a
straight-line basis over the period during which the employee is required to
provide service in exchange for the award (generally the vesting period).

We estimate the fair value of our stock-based awards using the Black-Scholes and
Monte-Carlo option-pricing models, which requires the input of highly subjective
assumptions. Our assumptions are as follows:

•Expected term. The expected term represents the period that the stock-based
awards are expected to be outstanding. We use the simplified method to determine
the expected term, which is calculated as the average of the time to vesting and
the contractual life of the options.

•Expected volatility. The expected volatility is derived from the average
implied volatility of our common stock. As our common stock has been publicly
traded for a limited time, in some cases expected volatility is derived from the
average historical volatilities of publicly traded companies within our industry
that we consider to be comparable to our business over a period approximately
equal to the expected term for employees' options and the remaining contractual
life for nonemployees' options.

•Risk-free interest rate. The risk-free interest rate is based on the U.S. Treasury yield with a maturity equal to the expected term of the option in effect at the time of grant.

•Dividend yield. The expected dividend is assumed to be zero as we have never paid dividends and have no current plans to pay any dividends on our common stock.

In addition to the assumptions used in the Black-Scholes and Monte-Carlo option-pricing model, we also estimate a forfeiture rate to calculate the stock-based compensation for our equity awards. We will continue to use judgment in evaluating the expected volatility, expected terms and forfeiture rates utilized for our stock-based compensation calculations on a prospective basis.



We recognize compensation expense related to RSUs based on the grant date fair
value on a straight-line basis over the period during which the employee is
required to provide service in exchange for the award (generally the vesting
period). Where there is a minimum performance condition required to vest in
RSUs, we perform a probability assessment to estimate the number of shares that
are probable to vest.

We recognize compensation expense related to the ESPP based on the estimated
fair value on the date of grant, net of estimated forfeitures. We estimate the
grant date fair value, and the resulting stock-based compensation expense, using
the Black-Scholes option pricing model for each purchase period. The grant date
fair value is expensed on a straight-line basis over the offering period.

Stock-based compensation is subject to uncertainty due to management estimates used in monte-carlo and black scholes valuations, as well as probability assessments performed to estimated numbers of shares probable to vest where awards have minimum performance conditions.



We recorded stock-based compensation expense of $54.5 million, $41.5 million,
and $26.2 million for the years ended December 31, 2021, 2020 and 2019,
respectively. We expect to continue to grant RSUs and other equity-based awards
in the future, and to the extent that we do, our stock-based compensation
expense recognized in future periods will likely increase.
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Material Cash Requirements

The Company's material cash requirements include the following contractual and other obligations.



•Debt interest and principal payments - In October 2018, we entered into the
Third Amended and Restated Loan and Security Agreement with Silicon Valley Bank,
Pursuant to which we obtained a term loan ("SVB Term Loan") for $35.0 million.
We made interest-only payments through October 31, 2020, and began making
monthly payments of principal plus interest in November 2020.

•Operating leases - We lease our facilities under non-cancelable operating
leases that have remaining lease terms of up to 9.75 years. As of December 31,
2021, we had fixed lease payment obligations of $136.5 million, with $12.6
million payable within 12 months.

•Purchase obligations - Purchase obligations represent an estimate of open
purchase orders and contractual obligations, in the ordinary course of business
for which we have not received the goods or services. As of December 31, 2021,
we had $53.5 million of such purchase obligations.

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