You should read the following discussion and analysis of our financial condition
and results of operations together with the unaudited financial statements and
related notes included elsewhere in this Quarterly Report on Form 10-Q. This
discussion and other parts of this Quarterly Report on Form 10-Q contain
forward-looking statements that involve risks and uncertainties, such as
statements of our plans, objectives, expectations and intentions. Our actual
results could differ materially from those discussed in these forward-looking
statements. Factors that could cause or contribute to such differences include,
but are not limited to, those discussed in the section of this Quarterly Report
on Form 10-Q entitled "Risk Factors".
Overview
We are a digital healthcare company redefining the way cardiac arrhythmias are
clinically diagnosed by combining our wearable biosensing technology with
cloud-based data analytics and deep-learning capabilities. Our goal is to be the
leading provider of ambulatory electrocardiogram ("ECG") monitoring for patients
at risk for arrhythmias. We have created a full portfolio of ambulatory cardiac
monitoring services on a unique platform, called the Zio service, which combines
an easy-to-wear and unobtrusive biosensor that can be worn for up to 14
consecutive days with powerful proprietary algorithms that distill data from
millions of heartbeats into clinically actionable information. The Zio service
consists of:
•wearable patch-based biosensors, Zio XT and Zio AT monitors, which continuously
record and store ECG data from every patient heartbeat for up to 14 consecutive
days; Zio AT offers the option of timely transmission of data during the
prescribed wear period;
•cloud-based analysis of the recorded cardiac rhythms using our proprietary,
deep-learned algorithms;
•a final quality assessment review of the data by our certified cardiographic
technicians; and
•an easy-to-read Zio report, a curated summary of findings that includes high
quality and clinically-actionable information which is sent directly to a
patient's physician through ZioSuite and can be integrated into a patient's
electronic health record.
We receive revenue for the Zio service primarily from third-party payors, which
include commercial payors and government agencies, such as CMS, Veterans
Administration, and the military. In addition, a small percentage of
institutions, which are typically hospitals or private physician practices,
purchase the Zio service from us directly. Our revenue in the third-party
commercial payor category is primarily contracted, which means we have entered
into pricing contracts with these payors. Third-party contracted payors
accounted for approximately 63% and 50% of our revenue for the three months
ended March 31, 2021 and 2020, respectively. Approximately, 14% and 27% of our
total revenue for the three months ended March 31, 2021 and 2020, respectively,
is received from Centers for Medicare and Medicaid Services ("CMS"), which is
under established reimbursement codes. Healthcare institutions, which are
typically hospitals or private physician practices accounted for approximately
17% and 18% of our revenue for the three months ended March 31, 2021 and 2020,
respectively. Non-contracted third party payors and self-pay accounted for 7%
and 5% of our total revenue for the three months ended March 31, 2021 and
March 31, 2020, respectively. We rely on a third-party billing partner, XIFIN,
Inc., to submit patient claims and collect from commercial payors, certain
government agencies, and patients.
Since our Zio service was cleared by the U.S. Food and Drug Administration
("FDA"), we have provided the Zio service to over three million patients and
have collected over 750 million hours of curated heartbeat data. We believe the
Zio service is well-positioned to disrupt an already-established $1.8 billion
U.S. ambulatory cardiac monitoring market by offering a user-friendly device to
patients, actionable information to physicians and value to payors.
  We market our ambulatory cardiac monitoring solution in the United States
through a direct sales organization comprised of sales management, field billing
specialists, quota-carrying sales representatives, and a customer service team.
Our sales representatives focus on initial introduction into new customers,
penetration across a sales region, driving adoption within existing accounts and
conveying our message of clinical and economic value to service line managers
and hospital administrators and other clinical departments. In addition, we will
continue exploring sales and marketing expansion opportunities in international
geographies.

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COVID-19 Impact



We cannot currently predict the extent or duration of the ongoing impact to our
financial results and have suspended forward-looking guidance. Although we
cannot currently predict the extent or duration of the COVID-19 related impact
to our financial results, we expect the impact of COVID-19 to be more
significant in the near-term.

Beginning in mid-March 2020, we experienced decreasing levels in the Zio service
patient registrations which impacted our revenues during the year ended December
31, 2020. This decrease in revenue is due to a variety of challenges associated
with the COVID-19 pandemic in the United States, including, among others:

•reduction in physician prescriptions for our Zio service due to:

•cancellation and reduction of physician attendance at professional medical society meetings and trade shows and our decision not to attend them;



•travel restrictions and changing hospital policies that have limited access of
our sales professionals to hospitals where the Zio services are prescribed and
where patients have historically been enrolled;

•delays in receiving Zio XT back from patients with some patients not returning the device at all; and



•patients who have lost jobs, been furloughed, have reduced work hours or are
worried about the continuation of medical insurance being unable to afford the
Zio service.

During the second half of 2020, we saw recovery of patient registrations for the
Zio service to pre-COVID levels of the first quarter of 2020 and during the
three months ended March 31, 2021 we experienced increasing levels in the Zio
service patient registrations. However, this may be due, in some part, to the
re-opening of certain regions within the United States and may not represent
sustainable levels of patient registrations in future time periods.
We are taking a variety of measures to promote the safety and security of our
employees and customers. Our response to COVID-19 is focused on:
•Protecting and supporting the health and well-being of our employees, our
communities and our customers by limiting the transmission of COVID-19.
Following recommendations from federal and local government and healthcare
agencies, we transitioned employees to a remote work environment beginning in
early March 2020. For a small number of our employees who continue to support
essential operations at our facilities, we have instituted social distancing and
other measures to ensure the safety of our employees. We rapidly implemented
business continuity protocols and have been able to transition to a remote
operating environment while continuing to deliver our Zio service. We will
continue to follow local and national guidelines to determine the appropriate
time to resume in-office functions.
•Delivering uninterrupted patient care for both Zio XT and Zio AT and supporting
efforts to monitor COVID-19 patients. While hospital systems and healthcare
facilities shift their focus and resources to treating COVID-19 patients and
combating the spread of COVID-19, we have adapted our service to meet the
immediate needs of our physician customers and patients. Our digital service
platform enables physician ordering, results reporting, data curation and
patient support independent of location, across virtual or in-office care
models. As an example, we have significantly increased the utilization of our
"Home Enrollment" service. This service allows patients to receive and wear the
single-use Zio monitor without going to a healthcare facility. Physicians can
prescribe the Zio service for their patients, either in-office or through a
virtual care setting, and we ship the Zio monitor directly to the patient's
residence. We pay for the costs of shipping the Zio monitor, which represents
additional expense for us. We also guide patients through the patch application
process and inform them of instructions for wear. Home enrollment also
eliminates clinical staff exposure to patients, as well as application, cleaning
or reusing traditional Holter and event monitors that may have been exposed to
viruses or other pathogens. In addition, health systems with acute needs to
facilitate a reduction in healthcare provider contact or for additional
monitoring capacity can deploy Zio AT for in-patient monitoring. The FDA
informed us that Zio AT usage for this application is consistent with the FDA
COVID-19 Remote Monitoring guidance.
•Adjusting our operating plan as appropriate to ensure continued financial
strength. We continue to maintain a strong cash position and have taken
initiatives to adjust our operating plan to ensure we maintain appropriate
liquidity
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during these uncertain times. We have proactively taken steps to reduce spend,
including eliminating or delaying project spend for non-essential programs, and
reducing spend on travel and consulting. In addition, we raised $206.8 million
in proceeds from a follow-on public offering in August 2020 to fund growth
initiatives and for working capital and other general corporate purposes
Components of Results of Operations
Revenue
Substantially all of our revenue is derived from sales of our Zio service in the
United States. We earn revenue from the provision of our Zio service primarily
from contracted third-party payors, CMS, and healthcare institutions. In
addition, a small percentage of institutions, which are typically hospitals or
private physician practices, purchase the Zio service from us directly, and a
very small percentage of commercial non-contracted payors.
We recognize revenue on an accrual basis based on estimates of the amount that
will ultimately be realized, which is the difference between the amount
submitted for payment and the amount received. These estimates require
significant judgment by management. In determining the amount to accrue for a
delivered report, and Zio service provided, we consider factors such as claim
payment history from both payors and patient out-of-pocket costs, payor
coverage, whether there is a contract between the payor or healthcare
institution and the Company, historical amount received for the service, and any
current developments or changes that could impact reimbursement and healthcare
institution payments.
We are subject to seasonality similar to other companies in our field, as
vacations by physicians and patients tend to affect enrollment in the Zio
service more during the summer months and during the end of calendar year
holidays compared to other times of the year.
Cost of Revenue and Gross Margin
Cost of revenue includes direct labor, material costs, equipment and
infrastructure expenses, amortization of internal-use software, allocated
overhead, and shipping and handling. Direct labor includes payroll and
personnel-related costs including stock-based compensation involved in
manufacturing, data analysis, and customer service. Material costs include both
the disposable materials costs of the Zio monitors and amortization of the
re-usable printed circuit board assemblies ("PCBAs"). Each Zio XT monitor
includes a PCBA, and each Zio AT monitor includes a PCBA and gateway board, the
cost of which is amortized over the anticipated number of uses of the board. We
expect cost of revenue to increase in absolute dollars to the extent our revenue
grows.

We calculate gross margin as gross profit divided by revenue. Our gross margin
has been and will continue to be affected by a variety of factors, including
increased contracting with third-party payors and institutional providers. We
have in the past been able to increase our pricing as third-party payors become
more familiar with the benefits of the Zio service and move to contracted
pricing arrangements. We expect to continue to decrease the cost of service per
device by obtaining volume purchase discounts for our material costs and
implementing scan-time algorithm improvements and software-driven and other
workflow enhancements to reduce labor costs.

Gross margin for the three months ended March 31, 2021 was negatively impacted
due to the Novitas Medicare price decrease with limited impact of higher Zio AT
volumes and COVID-related labor costs offset by volume benefits.

Although a large majority of our commercial customers have re-contracted the Zio
XT service since the establishment of the Category I codes on January 1, 2021
matching to pre-existing rates, if we are unsuccessful in improving the Medicare
rates before calendar year 2022, we believe it is prudent to expect that
commercial rates may begin to be more negatively impacted next year which would
have a negative impact on margins.
Research and Development Expenses
We expense research and development costs as they are incurred. Research and
development expenses include payroll and personnel-related costs, including
stock-based compensation, consulting services, clinical studies, laboratory
supplies and allocated facility overhead costs. We expect our research and
development costs to increase in absolute dollars as we hire additional
personnel to develop new product and service offerings and product enhancements.
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Selling, General and Administrative Expenses
Our sales and marketing expenses consist of payroll and personnel-related costs,
including stock-based compensation, sales commissions, travel expenses,
consulting, public relations costs, direct marketing, tradeshow and promotional
expenses and allocated facility overhead costs.
Our general and administrative expenses consist primarily of payroll and
personnel-related costs for executive, finance, legal and administrative
personnel, including stock-based compensation. Other significant expenses
include professional fees for legal and accounting services, consulting fees,
recruiting fees, bad debt expense, third-party patient claims processing fees
and travel expenses.
Interest Expense
Interest expense is attributable to borrowings under our loan agreements. Refer
to Note 7. Debt, for further information on our loan agreements.
Other Income, Net
Other income, net consists primarily of interest income which consists of
interest received on our cash, cash equivalents and investments balances.
Results of Operations
Comparison of the Three Months Ended March 31, 2021 and 2020
                                                         Three Months Ended March 31,
                                                            2021                 2020             $ Change             % Change
Revenue                                              $       74,311           $ 63,535          $  10,776                      17  %
Cost of revenue                                              23,458             16,063              7,395                      46  %
Gross profit                                                 50,853             47,472              3,381                       7  %
Gross margin                                                     68   %             75  %
Operating expenses:
Research and development                                      8,510              8,415                 95                       1  %
Selling, general and administrative                          69,813             48,230             21,583                      45  %
Total operating expenses                                     78,323             56,645             21,678                      38  %
Loss from operations                                        (27,470)            (9,173)           (18,297)                    199  %
Interest expense                                               (335)              (380)                45                     (12) %
Other income, net                                               124                505               (381)                    (75) %
Loss before income taxes                                    (27,681)            (9,048)           (18,633)                    206  %
Income tax provision                                             98                 17                 81                     476  %
Net loss                                             $      (27,779)          $ (9,065)         $ (18,714)                    206  %


Revenue
Revenue increased $10.8 million, or 17%, to $74.3 million during the three
months ended March 31, 2021 from $63.5 million during the three months ended
March 31, 2020. The increase in revenue was primarily attributable to the
increase in volume of the Zio services as a result of increased demand from our
customers, partially offset by a decrease in revenue recognized from CMS, based
on the updated 2021 published rates.
Cost of Revenue and Gross Margin
Cost of revenue increased $7.4 million, or 46%, to $23.5 million during the
three months ended March 31, 2021 from $16.1 million during the three months
ended March 31, 2020. The increase in cost of revenue was primarily due to
increased Zio service volume as well as costs incurred to support a larger cost
structure in 2021.

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Gross margin for the three months ended March 31, 2021 was 68%, compared to 75%
for the three months ended March 31, 2020. The decrease in gross margin is
primarily due to the updated reimbursement rates announced by Novitas in April
2021.

Research and Development Expenses
Research and development expenses increased $0.1 million, or 1%, to $8.5 million
during the three months ended March 31, 2021 from $8.4 million during the three
months ended March 31, 2020. The increase was primarily attributable to a $2.3
million increase in bonus and stock-based compensation, and a $1.8 million
reduction of expense due to an increase in costs capitalized to internal use
software, as well as a $0.2 million decrease in employee travel expense.

Selling, General and Administrative Expenses
Selling, general and administrative expenses increased $21.6 million, or 45%, to
$69.8 million during the three months ended March 31, 2021 from $48.2 million
during the three months ended March 31, 2020. The increase was due to $18.6
million increase in stock-based compensation primarily due to increased
headcount and a reversal of PRSU expense recorded during the three months ended
March 31, 2020, $8.4 million increase in payroll as a result of increased
headcount, and $0.9 million increase in facility expenses, partially offset by a
$2.8 million reduction in employee travel expense, and a $2.3 million reduction
in temporary consultants.
Interest Expense
Interest expense was $0.3 million for the three months ended March 31, 2021,
compared to $0.4 million for the three months ended March 31, 2020. There were
no significant changes in interest expense during the three months ended March
31, 2021 compared with the three months ended March 31, 2020.
Other Income, Net
Other income, net was $0.1 million for the three months ended March 31, 2021,
compared to $0.5 million for the three months ended March 31, 2020. There were
no significant changes in other income, net during the three months ended March
31, 2021 compared with the three months ended March 31, 2020.
Liquidity and Capital Expenditures
Overview
We are continuously reviewing our liquidity and anticipated capital requirements
in light of the significant uncertainty created by the COVID-19 global pandemic.
We believe we will have adequate liquidity over the next twelve months to
operate our business and to meet our cash requirements.
As of March 31, 2021, we had cash and cash equivalents of $137.4 million,
short-term investments of $124.9 million, and an accumulated deficit of $332.5
million.
Our expected future capital requirements may depend on many factors including
expanding our customer base, the expansion of our salesforce, and the timing and
extent of spending on the development of our technology to increase our product
offerings.
If we raise additional funds by issuing equity securities, our stockholders may
experience dilution. Any future debt financing into which we enter may impose
upon us additional covenants that restrict our operations, including limitations
on our ability to incur liens or additional debt, pay dividends, repurchase our
common stock, make certain investments and engage in certain merger,
consolidation or asset sale transactions. Any debt financing or additional
equity that we raise may contain terms that are not favorable to us or our
stockholders.

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Cash Flows
The following table summarizes our cash flows for the periods indicated (in
thousands):
                                                   Three Months Ended March 31,
                                                       2021                   2020
Net cash (used in) provided by:
Operating activities                        $       (41,842)               $ (22,366)
Investing activities                                117,035                   59,911
Financing activities                                (26,446)                  (1,493)
Net increase in cash and cash equivalents   $        48,747

$ 36,052




Cash Used in Operating Activities
During the three months ended March 31, 2021, cash used in operating activities
was $41.8 million, which consisted of a net loss of $27.8 million, adjusted by
non-cash charges of $34.1 million and a net change of $48.2 million in our net
operating assets and liabilities. The non-cash charges were primarily comprised
of a change in stock-based compensation of $20.2 million, allowance for doubtful
accounts and contractual allowances of $9.8 million, depreciation and
amortization of $2.0 million and amortization of right of use assets of $1.6
million. The change in our net operating assets and liabilities was primarily
due to an increase of $39.8 million in accounts receivable, a decrease of $6.1
million in accrued liabilities, a decrease of $0.7 million in accounts payable
and a decrease of $1.4 million in operating lease liability.
We are currently holding a majority of Zio XT claims due to the CPT code
transition. Claims are being held due to a combination of negotiations with
payors and administrative delays with payors. We expect the level of held claims
to remain high through the end of the second quarter of 2021 and potentially
beyond. The high level of held claims will delay some second quarter 2021 cash
flows into the second half of 2021 or potentially beyond. We expect cash inflows
from accounts receivable to improve in the second quarter of 2021 as we make
progress on Zio XT claims processing and collections that have been delayed.
During the three months ended March 31, 2020, cash used in operating activities
was $22.4 million, which consisted of a net loss of $9.1 million, adjusted by
non-cash charges of $12.4 million and a net change of $25.7 million in our net
operating assets and liabilities. The non-cash charges were primarily comprised
of a change in the allowance for doubtful accounts and contractual allowances of
$9.2 million and depreciation and amortization of $1.6 million. The change in
our net operating assets and liabilities was primarily due to an increase of
$10.0 million in accounts receivable as a result of increased revenues and an
increase of $9.5 million in accrued liabilities.
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Cash Provided by Investing Activities
Cash provided by investing activities during the three months ended March 31,
2021 was $117.0 million, which consisted of $30.1 million in purchases of
available for sale investments and $4.2 million of capital expenditures,
partially offset by cash received from the maturities of available for sale
investments of $151.3 million.
Cash provided by investing activities during the three months ended March 31,
2020 was $59.9 million, which consisted of cash received from the maturities of
available for sale investments of $56.8 million and sales of available for sale
investments of $14.5 million. This was partially offset by $8.0 million in
purchases of available for sale investments and $3.4 million of capital
expenditures associated with leasehold improvements and internal use software.
Cash Used in Financing Activities
During the three months ended March 31, 2021, cash used in financing activities
was $26.4 million, primarily due to $25.1 million in tax withholding upon the
vesting of RSUs. This practice will be updated to require employees to sell
shares to cover tax liabilities and will not be a company use of cash beginning
in June 2021. In addition, cash used in financing activities was due to
repayment of debt of $2.9 million, partially offset by $1.6 million in proceeds
from the issuance of common stock in connection with employee options exercises
and our Employee Stock Purchase Program.
During the three months ended March 31, 2020, cash used in financing activities
was $1.5 million, primarily due to $4.5 million in tax withholding upon the
vesting of RSUs, partially offset by $3.0 million in proceeds from the issuance
of common stock in connection with employee options exercises and our Employee
Stock Purchase Plan.
Bank Debt
In December 2015, we entered into a Second Amended and Restated Loan and
Security Agreement with SVB, (the "SVB Loan Agreement"). Under the SVB Loan
Agreement, we could borrow, repay and reborrow under a revolving credit line,
but not in excess of the maximum loan amount of $15.0 million, until December 4,
2018, when all outstanding principal and accrued interest became due and
payable. Any principal amount outstanding under the SVB Loan Agreement shall
bear interest at a floating rate per annum equal to the rate published by The
Wall Street Journal as the "Prime Rate" plus 0.25%. We could borrow up to 80% of
our eligible accounts receivable, up to the maximum of $15.0 million.
In October 2018, we entered into the Third Amended and Restated Loan and
Security Agreement with SVB ("Third Amended and Restated SVB Loan Agreement").
This Agreement amends and restates the Second Amended and Restated Loan and
Security Agreement between the Company and SVB dated December 4, 2015, as
amended by the First Loan Modification Agreement between the Company and SVB
dated August 22, 2016.
Pursuant to the Third Amended and Restated SVB Loan Agreement, we obtained a
term loan ("SVB Term Loan") for $35.0 million. Total proceeds from the SVB Term
Loan were used to pay off the loan agreement with Biopharma Secured Investments
III Holdings Cayman LP ("Pharmakon"), totaling $35.8 million. We will make
interest-only payments through October 31, 2020, followed by 36 monthly payments
of principal plus interest on the SVB Term Loan. Interest charged on the SVB
Term Loan will be the greater of (a) a floating rate based on the "Prime Rate"
published by The Wall Street Journal minus 0.75%, or (b) 4.25%.
Under the Third Amended and Restated SVB Loan Agreement, we may borrow, repay,
and reborrow under a revolving credit line, but not in excess of the maximum
loan amount of $25.0 million, which includes an $11.0 million standby letter of
credit sublimit availability. In October 2018, a $6.9 million standby letter of
credit was obtained in connection with a lease for our San Francisco
headquarters. Any principal amount outstanding under the Third Amended and
Restated SVB Loan Agreement revolving credit line shall bear interest at an
amount that is the greater of (a) a floating rate per annum equal to the rate
published by The Wall Street Journal as the "Prime Rate" or (b) 5.00%. We may
borrow up to 75% of eligible accounts receivable, up to the maximum of $25.0
million. As of March 31, 2021 no amount was outstanding under the revolving
credit line.
The Third Amended and Restated Loan Agreement requires us to maintain a minimum
consolidated liquidity ratio or minimum adjusted Earnings Before Interest, Tax,
Depreciation, and Amortization during the term of the loan facility. In
addition, the SVB Loan Agreement contains customary affirmative and negative
covenants and events of default. We were in compliance with loan covenants as of
March 31, 2021. The obligations under the Third Amended and Restated Loan
Agreement are collateralized by substantially all of our assets.
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Off-Balance Sheet Arrangements
We have not entered into any off-balance sheet arrangements and do not have any
holdings in variable interest entities.
Contractual Obligations
Our contractual obligations as of December 31, 2020 are presented in our Form
10-K filed with the SEC on February 26, 2021. There have been no material
changes.
Critical Accounting Policies and Estimates
For a complete description of what we believe to be the critical accounting
policies and estimates used in the preparation of our Unaudited Condensed
Consolidated Financial Statements, refer to our Annual Report on Form 10-K for
the year ended December 31, 2020 ("Annual Report"). Refer to Note 2. Summary of
Significant Accounting Policies, in the Notes to Unaudited Condensed
Consolidated Financial Statements in Item 1 of Part I of this Quarterly Report
on Form 10-Q, for all significant accounting policies. With the exception of the
accounting policy described below, there have been no significant changes to our
critical accounting policies as described in our Annual Report.

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